June 5th 2020
Very clean, nice beds! The girls there are so nice as well.
September 29th 2019
Great place to spray tan even though I don’t even mind being pale.
September 11th 2019
I go to the Sawmill Rd location and the manager - Sam - she is terrific! She has a very warm welcome, she has great knowledge of which products you should use to extend your tan and she is always positive/upbeat. I can't say enough great things - I will always return to this store as long as she is running it.
August 19th 2019
Staff always friendly. Salon always clean. Rarely have to wait for a bed.
August 16th 2019
Bethel rd store is great
August 6th 2019
I like the location I visit. They are friendly and helpful.
July 19th 2019
Every time I walk in there everybody smiling and so friendly I love everybody there .
July 10th 2019
Staff seems hesitant to educate me on different types of beds. Don’t know if they’ve just said it so many times they’re not interested anymore or if I’m just being a pain.
July 4th 2019
Your bulbs SUCK your staff is GREAT
July 1st 2019
Staff is fantastic ... Ciara , Sydnee and Mara are always polite and smiling .
June 25th 2019
I never felt welcomed by staff. I always felt judged.
June 22nd 2019
Nice hot beds!
June 22nd 2019
The staff is THE BEST! Great equipment. LOVE IT!
June 13th 2019
Staff is so friendly and helpful!
June 10th 2019
This place is awesome! Super clean! Great beds and the staff are all kind, welcoming, informative and professional!!!!
June 6th 2019
Mara is great-hard worker
May 10th 2019
Employees are friendly, beds are nice, site is well maintained and clean.
May 7th 2019
The staff is absolutely wonderful! Ciara (I know I am spelling her name incorrectly ) always does a great job! Palm Beach Tan is lucky to have her; she is a fantastic manager and team player ! I came in to the salon at a busier part of the afternoon and was impressed to see all staff members were working together to effectively manage the business/clientele that was present. I am not shocked by this observation because the Dublin team is always on their “A” game.
May 4th 2019
April 22nd 2019
Tanning is Great! Staff is wonderful
April 20th 2019
The staff are so nice and helpful! They truly make the tanning fun and experience more enjoyable.
April 16th 2019
I recently un-froze my account on 4/14. I did have some product/ lotion to utilize, but was open to purchasing something new because there are only a handful of uses left in the bottle. It is actually upsetting that free tan week started the very next day and I could have taken advantage of the 30% off special. In a way I understand, that I did not visit the day the promotion was available. HOWEVER, when I inquired about the offer, the staff member, responded with, “you probably had tan dollars available to put toward your purchase anyway.” The reasoning is completely inappropriate and rude because I did nothing to earn those tan dollars. They are pulled from my account monthly and although kindly held for later use at a Palm Beach facility, they are still my own funds to choose how I would like spend. Just because I have a credit, does not mean I should be exempt from special offers. Products are expensive so anywhere loyal Patrons can save, helps and encourages a lasting relationship. I will try my best to avoid purchasing even slightly ahead of time in the future. And possibly find another product distributor before visiting your Dublin, Ohio establishment again.
April 10th 2019
It's very frustrating to be a member for so long and really not get much for it. I'm paying for everything...there really isn't any kind of thank you for being a member for years. Plus, I just started back up after I stopped going for a while from getting so upset. I was lied to by a manager at the Powell, OH location and was told I was getting a great deal on an awesome product only to come to find out that the product was EXPIRED and DISCONTINUED! I was so upset I froze my account. The product doesn't even work. I am seriously thinking of quitting all together.
April 8th 2019
Everyone that works there is always so nice and helpful.
April 2nd 2019
Staff is friendly, tanning beds are always available and clean.
March 27th 2019
Always clean and staff is very friendly. Can sometimes be a little pushy w the product but never rude.
March 11th 2019
Clean facility and very friendly staff. Big improvement from the last tanning place I went to.
March 5th 2019
I have only been tanning at PBT for a little less than a month and I am already so much darker. The tanning beds are awesome and so is the customer service!
February 28th 2019
Alle is fantastic. She helped me pick the perfect lotion and explained why i needed a facial product as well. She also helped me get the best package for me. Everyone at the sawmill location is great.
February 27th 2019
Thank you to Ciara who does a wonderful job!!
February 18th 2019
Good as usual
January 17th 2019
The guy who checked me in was extremely nice and helpful. The only recommendation I would give is to learn how to read your customers when selling. You don’t want to overload them with so much information. Pick 1 maybe 2 items to be passionate about. Read the situation and know when to stop selling and get the customer in the tanning bed.
January 11th 2019
Every time I have come in I’ve always had quick, professional service from the moment I signed up to now. All of the team members here always go the extra mile to make sure everyone’s experience is great.
December 11th 2018
Awesome people an atmosphere
December 7th 2018
Always very pleasant staff, beds are outstanding and Ciara is great. My husband and I have been members for many years and would never tan anywhere else.
August 14th 2018
Everyone is always over-the-top friendly! My only negative comment is the fact that I feel pressured every single visit to purchase lotions.
July 28th 2018
Did not like my lotion purchased.
May 11th 2018
Sales girl was great!
May 2nd 2018
My experience has been fine, but I am not impressed with your tanning products . I would like to see you sell the Aloe There after sun lotion!! You only sell the body wash. I would also like to see you sell Take Olive Me dark tanning lotion!!
April 1st 2018
Ladies at the front desk were so helpful & cheery.
March 26th 2018
All of the girls were great with helping me to decide on the level of spray tan I should get to come out with a natural glow! Great service and always nice and pleasant and personable when I come in!
March 25th 2018
The person at the desk was very helpful even though she was very busy, which I appreciated.
March 18th 2018
All of the girls are amazing!!! So sweet and helpful
March 15th 2018
Sawmill location needs another mystic tan booth. There is usually a wait.
March 6th 2018
The tanning place was very clean, and the help was very friendly in nature. The last place we tanned, was no where near as clean as this one. Good explanation of how the beds worked and the different level of beds was very helpful in determining which package to go with.
February 21st 2018
Girls are super friendly and i enjoy going in there.
February 5th 2018
I really think the lotions that are sold should be offered at a much more reasonable price to customers who purchase a level three and have done so for quite some time. The 25% off when the prices are outrageously high is not a discount. $75 for a bottle on top of a monthly membership of $75 is way too overpriced. I also think the 23 hour waiting rule to tan is unreasonable. I should be able to tan once a day at my choice not have it dictated to me based on my schedule the previous day.
January 29th 2018
Always great service and always extremely helpful! All of my questions are always answered knowledgeably and I always come out with a great spray/bed tan!
January 24th 2018
Wonderful and helped my problem
January 20th 2018
The stand up bed was great, and very hot. Loved it! The staff is very nice & helpful.
January 18th 2018
Very good and clean. Tan turns out good every time
December 29th 2017
Great staff, clean beds, I do not like the fact that I continually get pressured to buy lotion. It should be included in the fee if you purchase the most expensive package!
December 1st 2017
Always great and Ciara does a very nice job and is very pleasant.
November 12th 2017
I love tanning here!! Everyone is so nice and they engage in conversation, they’re honest about products and beds when you ask for their opinion. Everyone makes the experience 10 times more enjoyable!
November 11th 2017
This is absolutely the best tanning place I've ever seen. There are so many bed and lotion options and I've never had to wait for a bed. The Sierra and Kellie are super knowledgeable and friendly. They genuinely care their clients. I couldn't imagine going anywhere else.
October 12th 2017
September 30th 2017
Always friendly,happy place very knowledgeable staff GREAT EXPERIENCE
September 2nd 2017
Ciara and the ladies do a nice job.
August 20th 2017
The stafd at my location are so friendly!
August 11th 2017
Workers are friendly and helpful. I just get tired of getting the hard sell on lotions and tanning products. Every time I am in the store I feel like I have to justify why I am not buying a new bottle of lotion. Every. Single. Time.
July 29th 2017
Kelly is Awesome :)
July 24th 2017
Always a great experience,staff friendly and knowledgeable
July 17th 2017
Always welcoming, always friendly and helpful.
July 9th 2017
Staff is always friendly and helpful. Facility is clean. I always feel like I get great color from the beds.
June 21st 2017
Great Staff, great place! Very clean :)
June 21st 2017
Cassie (from Sawmill store in Dublin, Ohio), is awesome! She was so nice and helpful in getting my memebership started and showing me around.
June 14th 2017
The staff was great. Friendly and efficient. The air conditioner in the salon was not working, and the temp was very unpleasant. I felt very happy to leave the building.
June 4th 2017
Everyone is so friendly!
June 3rd 2017
I love tanning at the one on sawmill rd. Cassie and the girls are great!!
June 1st 2017
Scarlet is a lot to take in. She's very nice but a little too in my face with the welcome and trying to get me to buy something I don't need. I dread going in when she is working. Christian on the over hand is great, positive attitude, senses the tone and has outstanding customer service.
May 23rd 2017
Awesome, friendly staff!!!!!
May 17th 2017
Beds are clean. Some rooms are so small it's hard to even get around the door to the stand up beds. Front desk staff is constantly ignoring customers and chatting with each other, and don't pay attention when checking in. I always have to repeat myself.
May 16th 2017
Quick check in, friendly
May 9th 2017
When you enter the store, sometimes there are two people working behind the desk, plus sometimes another person cleaning the beds. On more than one occasion, there is only one person checking in. This is frustrating for customers, especially when one of the people is not activity doing something else. An explanation to the customers waiting would be helpful. Does the person checking people in get extra pay or incentives vs. the manager checking people in? Given how long the sales pitch can be, waiting can take 10 plus minutes. Also, the sales pitch on the extras (lotions, etc) gets a little excessive. In the spray tan rooms, there is not a good place to put a towel while you are in the booth.
May 7th 2017
Beds are new clean, all bulbs working and staff is extremely helpful to ensure you get best tan outcome.
April 21st 2017
So far so good! Friendly staff, clean environment.
April 21st 2017
My favorite place to spray tan! Always clean and friendly. Love the primer I just got! Color looks perfect.
April 19th 2017
Amy was great?
April 18th 2017
The staff is always very friendly (at sawmill/hard Rd location) - they are always ready with a warm smile, genuine greeting/goodbye. They are helpful and knowledgeable. The location is clean. Great job!
April 18th 2017
Love going to the salon when not getting pressured to BUY something!
April 17th 2017
April 10th 2017
Very friendly staff.
April 9th 2017
Cassie was so helpful and informative. Can't wait to come and relax again soon. I will be a longtime customer.
April 7th 2017
Front desk staff often inattentive
April 2nd 2017
Love the beds everyone has been so helpful
March 31st 2017
The associate was very friendly and knowledgeable.
March 19th 2017
Have been to other salons and by far PBT is the best so far!
March 9th 2017
Awesome service as always!!!!!
March 7th 2017
I haven't been to that location in months, I now go to the Reynoldsburg, Ohio location
February 26th 2017
The girls answered a million questions and were very helpful best customer service very informative about products and lotions tried to upswell not pushy very cheery!-thank wouldvdeffinately recommend to ppl
February 22nd 2017
very helpful staff and amazing salon as always (:
February 17th 2017
Casey is so friendly and professional. I really appreciate her positive, caring attitude!
February 15th 2017
Great atmosphere, friendly staff and CLEAN salons!
February 2nd 2017
Super friendly and knowledgeable staff! Attention to detail. Never a wait.
January 19th 2017
Very friendly and great customer service. Knowledgeable of the products that were recommended.
January 17th 2017
They try to sell you on the top of the line items, and never any of the lower end. I only discovered what this location does because when I went to another location they actually tried to sell me some of the lower end that worked as well as some of the higher end items. I felt like I was ripped off, and wanted to discontinue coming to your facility. After spending 60 bucks on a after tan moisturizer and then going to another location tried to sell me a cheaper one, and not just automatically tried to sell me the more expensive one, and they stated it was an alright product and not their favorite.
December 31st 2016
Always friendly, prompt and very clean stores! Sometimes pushy with sales- but that is their jobs and livelihood so typically don't let it bother me. Over all the beds, multiple location access, professional and educated staff and above all else CLEANLINESS of the salons make PBT number one for tanning in the USA!
November 30th 2016
But very high pressure to purchase products.
November 12th 2016
Great place , just too much of a hard sell on your products! Everytime I check in!!
November 10th 2016
Always great service atmosphere and products!
November 1st 2016
Always got a smile on their faces and ready to help with answers to questions. It's a Great team there ;^)
October 30th 2016
Always friendly and helpful.
October 27th 2016
the tanning consultant was an absolute sweetheart and made great conversation with me (:
September 22nd 2016
Cassie is amazing. Just love her
September 13th 2016
They really helped me decide which spray tan to do and explained thoroughly. Very clean and very nice people :)
September 8th 2016
The staff is always very accommodating and friendly. Cassie and Kelly always greet me by name and appreciate the fact that I am on my lunch hour and get me in and out in record time! The facility is immaculate!
August 31st 2016
Consistently very friendly, clean environment. Would like to use extra account money on the membership rather than product or at least have a choice. All staff at this location are extremely kind and helpful.
August 28th 2016
Not all, but some of the staff is very off putting.
August 27th 2016
Enjoyable atmosphere, Great staff
August 17th 2016
Cassie is very informed and knows her tanning products.
August 9th 2016
I like every one there at the sawmill location, friendly environment Abd very helpful .
August 9th 2016
everyone is always so friendly and I enjoy going there. they all make your visit a pleasure.
August 4th 2016
They are GREAT the only problem I ever have is when the versa is down for days- not fair when you have paid for it-
July 27th 2016
Always met with a smile. Great service from all staff. Questions always answered.
July 18th 2016
July 17th 2016
Every time I go in it's like every one there is in a great mood and very helpful and know their job.
July 11th 2016
I love that the girls all know me, they know which beds I like. Service is good, wait time is usually quick. I do think the tanning lotions are waaaayyyy too expensive, though.
July 7th 2016
I love going to PBT and seeing Cassie and the other girls. I enjoy going whenever I can. They know I come in on my lunch break so have me in a room ASAP and always make sure I know what products will work best for me. I had an allergic reaction to a lotion I purchased there and they got me a lotion what all natural bronzers and I haven't had a reaction since. I won't go anywhere else.
July 7th 2016
I always feel welcome upon entering the Sawmill location...great customer relations....always friendly and ready to help.
July 6th 2016
everyone was so nice I have no desire to ever go anywhere else! The salon is so clean and everyone is always so kind and friendly when I go in.
July 3rd 2016
June 29th 2016
I love, love, love this store! The girls are amazing and the place is spotless! My one and only complaint is that they try and OVER SELL the products. Products that are already waaaay over priced! Especially when you can find them for half of what you sell them for on Amazon. Other than that, I love Palm Beach Tan.
June 28th 2016
Salesperson did not explain what I was paying for; tried to ring me up for a lotion and include it in my total and have me pay before I confirmed I wanted the lotion or showed any true interest in it; would not give me receipt with itemized items or discounts that were supposed to be applied to sale. Over all clean store, semi-friendly staff just a wee bit aggressive on sales and making customers feel welcome as apposed to making them feel more like a $ sign and more commission on their paycheck.
June 26th 2016
Everyone there is always so friendly - and while she wasn't there at the time, Cassie (manager?) is awesome. It starts at the top!
June 25th 2016
Staff is very knowledgeable of product and very pleasant to deal with. Salon is very clean
June 20th 2016
I love the team at my Sawmill Road store, it is always clean, they are always friendly, they know me by name and are always extremely helpful with any questions or concerns I may have.
June 19th 2016
Cassie is super helpful and informative and nice and always remembers my name! She always gives excellent customer service.
June 2nd 2016
although I understand the 23 hour thought process.....this is challenging at times to schedule while juggling so many commitments with children, etc.
May 26th 2016
love the staff, but too few upper level beds!!
May 23rd 2016
Awesome staff- Always helpful!!!
May 20th 2016
Love the variety of beds, especially after upgrgading during the promotion. Staff is always friendly and quick to answer any questions. Sometimes the water mist in the beds don't always work, but overall a great tanning experience.
May 17th 2016
One of the best tanning salons I've ever been to. I've been to multiple locations and every time the customer service is outstanding. Cassie at the Dublin, OH has always stood out. Bubbly, honest, and never pushy.
May 9th 2016
Dublin Ohio Palm Beach tan is awesome! The bed selection is very current and have a lot of options. The staff is very knowledgable and helpful. I would hate to have to tan or spray at any other tanning brand.
May 8th 2016
I love the great bed selection and I feel that I am using the best equipment. The employees are generally very knowledgable especially management! I would hate to have to tan or spray at any other salon brand.
May 7th 2016
Love the girls at Palm Beach Dublin!
May 6th 2016
It was great
May 6th 2016
Had birthday upgrade to level 4.
April 14th 2016
Staff is very informative and inviting. Beds are clean and work very well!
April 13th 2016
Awesome Staff- friendly attentive
April 11th 2016
The service is always exceptional! I just wish my products would come in#
April 2nd 2016
Clean, up to date, good staff
March 29th 2016
the staff are all so friendly
March 28th 2016
Stop pushing the overpriced lotions. I have canceled memberships at other businesses because if this. If I WANT to buy something, I will because I WANT to, not because of pushy sales people.
March 23rd 2016
March 11th 2016
Everyone is always so nice and helpful!
March 8th 2016
The ladies at the Sawmill location are always so helpful and friendly!
March 7th 2016
I enjoyed the process, particularly getting my membership set up with Kellie. Wonderful service and great employees.
March 5th 2016
1st experience - very nice beds and efficient!
March 1st 2016
The girls at the front desk were very helpful in explaining the program to me. Very knowledgeable of the products and the individual tanning beds. My first experience with Palm Beach get an A+.
February 29th 2016
the employees are so sweet and the beds are fabulous! (:
February 29th 2016
everybody is very sweet and the beds are fabulous (:
February 24th 2016
This store is always in amazing shape. The staff is very friendly, fast and responsive.
February 20th 2016
The facility is clean and inviting and everyone is always super friendly and helpful!
February 14th 2016
Everyone is always so nice when I go in there. I am not the thinnest person and was really nervous the first time I went in because I thought I wouldn't fit in there. Not the case at all. This is my 3rd year being a member there. I only tan in the Spring time, but they always remember my name. It's nice that so many of them have been there such a long time. Keep up the good work!
February 9th 2016
The place is really clean! The staff is very friendly and I love the little tan promotions they email out every now and then for bed upgrades!!
February 7th 2016
They are always very helpful and are friendly.
February 6th 2016
Cassie was phenomenal..........took a lot of time to explain different options and packages..........never made me feel rushed. Greeted each customer by name. Very professional and friendly
January 31st 2016
Cassie remembered me even after freezing my membership for 7 months! She told me exactly what I needed to do to unfreeze and get tanning again! Then when I went in to unfreeze the team member was so helpful and explained all charges, my credits an offered advice on products. Over the years, I have tanned in many, many establishments. Palm Beach Tan on sawmill is the best ever! I recommend it to everyone I talk to!
January 31st 2016
Palm Beach Tan is the place I go to escape! Amazing beds and spray tans along with the friendliest staff you could meet!! The place is always super clean and there is always a ton of lotions and other fun things to choose from to help boost my tan!! I love this place!
January 29th 2016
Great beds and very friendly staff!
January 28th 2016
The ladies at the Dublin, Ohio location are amazing. They are friendly, caring and helpful!
January 28th 2016
I've been going here for about 6 months now and he experience gets better! The employees are so sweet and helpful. Also there are many rewards of being a member such as discounts on lotions and free tanning which is fabulous!
January 28th 2016
Everyone is always super friendly!
January 28th 2016
The Sawmill Dublin location is my favorite. Every time I go in there not only do they take excellent care of all of their patrons... They always put a smile on my face, even when its a bad day. That being said... I've never had a bad experience at any of your locations. Everything is always clean... Everyone is always friendly. Love Palm Beach Tan!
January 26th 2016
Everyone who works at the store is always super friendly and patient with all the customers- even when the customers are bossy or fussy. Super sweet staff
January 26th 2016
My husband, Michael and I have had memberships for years!We love Cassie and her staff! They are always friendly and helpful!Having skin cancer , the Versa is my answer to having a tan !Thank you, thank you for creating a way for those of us that HAVE TO stay out of the sun and sunbeds!!!
November 8th 2015
the employees are super sweet and helpful (:
November 7th 2015
Love the staff here. They are all so nice and helpful. Beds are great
November 6th 2015
Great experience so far. Easy sign-up process, staff was very helpful and friendly. The facility looks great! The beds are nice! Thanks, Dan
November 5th 2015
Very clean facilities, and wonderfully friendly employees!
October 12th 2015
The workers at PBT in Dublin are incredibly friendly, knowledgeable and helpful. The beds are great and I feel like I get a great value.