July 12th 2020
Loved it !! Was my first experience with a spray tan!!
August 28th 2019
I love going to Kenwood to tan. I live by the one on arbor square in mason and it’s awful.
August 25th 2019
Great service and Skye very helpful!!!
August 2nd 2019
The salon is very clean. The staff are friendly and helpful with any questions I may have. I have been going to the same par for over seven years.
July 23rd 2019
I go to the PBT located in Mason, OH, Arbor Square - Beds are ok. Stand up is great. Need to invest in your music system and music offers; pretty boring standing/lying in silence.
June 21st 2019
The asst manager is NOT friendly.
June 12th 2019
All the staff members are so helpful and very nice!
June 10th 2019
When mystic was not working I had to use the other one and I didn’t like it all. They weren’t even apologetic and just said I could go to another location but I didn’t have the time and it was for a specific even so I could just come back another time. Very disappointing!
June 8th 2019
Keep island kids bronzer in stock; it runs out a lot and it's the only one I like. Front desk people are always nice!
June 5th 2019
It's okay .... average. The girls I've seen working there recently are doing a pretty good job.
May 15th 2019
The 2 girls I see at night (last night & a few nights ago) really help my end of the day a better setting . I come in, they already have me in the system, I pick a bed & relax & then they genuinely say, "Good Night." The place is clean (not as bleach clean as when Savannah worked there), but very well kept.
May 15th 2019
All the ladies that work at PBT are very nice!
May 12th 2019
The store manager at Deerfield is great!
May 9th 2019
I had an aggravating experience! I left a message with customer care today. I am waiting on a call back.
May 4th 2019
Very good. Staff very helpful. Clean.
May 2nd 2019
Friendly greeting, place looks clean, it's obvious the gal at the desk is working on knowing people's names & it beats the heck out of spelling a long name like mine out...
April 30th 2019
Feel like your beds lamps are really used. I am on the lower level and do not get as much as a lower level somewhere else. Maybe you do not bother with changing the lower level bulbs as much as you do the higher level which I never have an issue when using those.
April 8th 2019
Brittney and the assistant manger with the glasses are wonderful
April 7th 2019
I go to the Mason Montgomery location and I only like the stand up bed #33 and that has been down for a few weeks now. Staff is always great and helpful
April 3rd 2019
The staff is always nice and helpful. I personally love the hours on the weekend. I’m a morning person and it’s nice to be open early. Only draw back at this location is the music stopped working in the rooms about six months ago with no eta on getting it back.
March 20th 2019
no problem everyone very nice
March 3rd 2019
Tonight (Sunday evening) I went to tan (late: 8:38ish) and (I think her name is) Savannah was very pleasant, knew my name and had me logged in and ready. The place looked and smelled clean (floors, seat cushions, countertops...) with a clean (bleachy) smell. Her smile and friendly greeting and engaging conversation (even though I was coming in at the last minute) was more than welcoming. I commented on how clean the place looked and smelled and she proudly said, "Thank you!" -knowing that she had the place ready to close up, but neat and tidy for tomorrow's coworker. As I left she remarked, "Be careful going home" as it was a cold and icy evening.
March 2nd 2019
At my last purchase of a product, I bought a $60 Midnight Facial lotion & I had $50 rewards (for tanning so long) & $25 (for my birthday) + a 30% & a 35% discount amount. The gal said I would have $$ left over, but as it turns out, there was only $8 left (according to my account total when I stopped in the next time & even when I checked today) Not sure how $75 in rewards & either coupon (30 or 35%) minus a $60 item...can only leave me $8. Can someone please explain this to me?
February 23rd 2019
Great service, convenient, always a good experience
February 23rd 2019
There was a miscommunication on upgrades I purchased. Manager did extend the time frame on them.
February 17th 2019
This was just tonight (2/17/19) & clearly I did not please the gal at the desk (dark haired, never met her before) because I was signing in at 8:33p.m. While she could not necessarily see me, it was easy to see her look at the clock and roll her eyes in an unpleasant manner. Her greeting was equally as disinterested, not asking which bed or how many minutes, just stating: "10 min." It was the first time someone mentioned that I had $50 in rewards & a couple % off coupons & seemed pretty happy that I wasn't going to make a purchase of any sort. In the gazillion years I have been a member, I can count on one hand how many times I came in at the last min.- once a week or so ago & the gal working was more than accommodating even though it was at the last min. & then tonight. I get it was 30 min. before closing; but the eye-roll & "oh brother" (which isn't what I think she mouthed to herself as I was walking up) --just pretend to like your job for 30 more min.
February 14th 2019
Quick service & very clean : )
February 10th 2019
The staff was amazing! I have seen the lady a few times. I’m always delighted when I see her. She is friendly and helpful.
February 8th 2019
Always a great experience. Staff is wonderful.
February 6th 2019
Always a GREAT experience!
January 24th 2019
The manager was amazing! She was incredibly helpful with setting me up. I ended up buying a package, which I am thankful I did. She was t pushy at all and made the experience wonderful!
January 22nd 2019
Always pleasant staff. They always let me know about offers/discounts available and when expiring.
January 22nd 2019
Liz and Jasmine are awesome. They are so friendly and professional. The salon is always clean.
January 19th 2019
Very good. Pleasant staff - clean surroundings.
January 9th 2019
Friendly, clean and professional
January 6th 2019
The employees are great, friendly, and professional.
December 25th 2018
My first experience was AWESOME. I'm really grateful for the manager who showed me how to keep my hands look natural during my very first visit. The constructive feedback I have that can be kind of frustrating own when the Mystic is down. The Versa is definitely not as good (no upgrade/scent/bronzer etc offered for the inconvenience or anything), and it's happened several times since I've been a customer. Back to the positive, I've gotten lots of compliments (my doctor even asked why I looked so tan), and having been diagnosed with Melanoma this year, it s been really great to be able to spray tan to, to feel good about myself while I'm healing, and to feel like I've still got that option for a "healthy glow"! The girls are usually really sweet, and they do a good job of educating on new products.
December 11th 2018
The ladies behind the counter always greet me when I enter, beds are clean, rest rooms are clean
December 9th 2018
The staff is amazing, the facility is out of date and disgusting. The staff does a great job trying to keep it clean and decent. We have been going to this facility for 15+ years and nothing has been upgraded. Other facilities have been modernized and are much more appealing.
December 5th 2018
some of the workers & the cleanliness of the site are questionable
August 21st 2018
Always great service and clean salons
July 19th 2018
Always a good experience at PBT
June 30th 2018
Best palm beach ...cleanliness Temperature and friendly staff
June 4th 2018
Seldom experience any problems at any of the locations. Staff is professional. They offer suggestions for getting the most out of my tanning experience and make recommendations based on my previous purchases and our conversations.
May 22nd 2018
The staff is great especially the manager, she is so sweet and remembers our names when we come in. Very impressive!!
April 18th 2018
Workers are always pleasant and helpful. Establishment is always clean.
April 1st 2018
I don’t remember her name, but she was the assistant manager working yesterday around 1pm and she was AMAZING. Explained so much to me about skin care and lotions and didn’t try to “oversell” me on anything. I mean I definitely spent more than I intended but it was an educated decision and I’m super happy with it! I felt like she truly cared about my personal needs and my tanning experience. Thank you!!
March 30th 2018
Wonderful customer service at the mason Ohio store!
March 26th 2018
Lexi at Colerain is always wonderful.
March 24th 2018
Kaly, Molly , Macy and the ladies are all awesome. Everyone is knowledgable, professional and extremely personal and friendly. Its a pleasure to tan here.
March 23rd 2018
The assistant was super helpful as it was my first spray tan. She fully explained the procedure and how to use the booth. She also helped select a colour for my skin type so it looked natural
March 22nd 2018
I used to work for pbt yearssssss ago. I went in for a membership March 20th at the Mason location and Molly was the associate that helped me through the process. She was uhmazinggggg! She really knew what she was talking about and let's say her "sale skills" were off the charts!
March 15th 2018
Very friendly and pleasant. Let’s you know about products but not to pushy
March 14th 2018
I am an avid spray tan enthusiast and I am loving the new VersaPRO and MysticKyss Booths that are popping up all over the Cincinnati area. I lean more towards Versa than Mystic but you can't go wrong with either of these new booths. Please bring one (or both) to Lebanon!
March 5th 2018
The girls in the Mason, OH location at ALWAYS a joy and pleasant to deal with. They are always willing to help in any way and have a conversation with you not just punch your stuff in and send you on your way.
February 21st 2018
Stand up bed 33 room carpet if filthy Needs replaced
February 10th 2018
My spray tanning sessions have been easy and enjoyable. All employees have been very helpful and pleasant at all times
January 9th 2018
Every time I go into my Palm Beach salon (Mason); I am greeted with a smile and friendly demeanor. They are courteous beyond any expectation & it makes for a warm & inviting place to go.
January 8th 2018
I am always so pleased with the Colerain and Middletown locations. The entire staff at Colerain is always wonderful. I am so happy that Katy and Nat are at Middletown. I will go to this location more often because of these 2 women.
December 15th 2017
Was so happy the diamond bed was back today. The air conditioning worked in it.
December 5th 2017
November 25th 2017
Whoever helped me was wonderful. She has long blonde hair and I was in a wedding and told me to use an accelerator.. It worked wonders since I needed a tan fast.
November 24th 2017
Employee didn't have much knowledge of new Kiss t tanning booth. I also called the Lebanon location close to where I live and she didn't kn oi w where all the locations were.
November 12th 2017
The woman that helped me went above and beyond! She helped me get the best tan option and even offered to extend the expiration on the tans I purchased.
November 10th 2017
Always pleasant and professional
October 20th 2017
It was good. I was the only one there!!!
October 11th 2017
The staff is always friendly and efficient. The get to know the customer and make sure that I am pleased.
October 2nd 2017
I went in on Sunday (Oct. 1) to unfreeze my account (as I've done for the last 10 years) and was told that my account had never been frozen. Every May, I freeze my account and then unfreeze it in the fall. The card I have on file is one I use in a limited manner (an simply pay off a automatic amount each month; so apparently I have not noticed that my account had been billed from June through Sept.; yet I have never once used it, because I froze it in early May and used it up to the last min. (again, as I have for many, many years). So not only was I not collecting the freeze amount to apply in the fall, I have paid an extra $400. Can we get this resolved?
September 21st 2017
Everyone is very nice and helpful
September 20th 2017
Staff very friendly. Very knowledgeable.
August 30th 2017
I enjoy tanning here but your prices are extremely high to buy a sample packet of lotion. I have gone to the same place for over 5 years. Sometimes I forget my lotion.
August 24th 2017
This has become my favorite location by far. Dani is attentive, hardworking and takes the time to get to know her customers. Always happy to see her. This location has a great selection of beds and both sunless options. I rarely have to wait for anything I want or need. Thank you!
August 24th 2017
I always feel like I never know true prices on lotions & my first visit back was not given the best deal! I returned & given the sale promotion for tanning but did not feel comfortable with the return of product!
August 23rd 2017
I wish you did more promotions for sunless tanning. It is very expensive and I would love for you to offer promotional packages more.
August 21st 2017
Kaycee is awesome! Super helpful and sweet. Goes above and beyond.
August 1st 2017
The girls there are really friendly and helpful
July 27th 2017
The girls are always nice & friendly. The quality of my spray tans is extremely sporadic ... Sometimes turning out pretty good - other times you can't even tell. And, they never last long at all. I have been spray tanning since 2001 and it seems quality is WAY down.
July 11th 2017
As always and expected, no matter which one I go to all staff are professional and courteous.
July 3rd 2017
The staff at this location was very helpful and professional. Every time I come in they are hard at work. The day after my visit I lost my necklace with a diamond in it. Melissa was cleaning up and found my necklace that came off of my neck since I hadn't secured it. I called the next day and of course she had it for me when I provided enough information that it was mine. I really enjoy this location and appreciate them taking such good care of me. Melissa was so helpful I really appreciate it.
June 30th 2017
Very nice employees
June 29th 2017
Initially, I had planned on only tanning until I went on vacation, but Ashley is such a pleasure to see each day that I keep coming back. She is very knowledgeable and continues to provide excellent customer service with every visit. I appreciate the rest of the staff as well, but ashley really goes above and beyond. Often, my visit is the highlight of my day and strongly recommend to my friends. Also, it's refreshing to see the store is consistently clean and well maintained. It's clear that there is great leadership here.
June 28th 2017
Easy and relaxing
June 26th 2017
Since the Fairfield salon at Jungle Jim's did not open on Saturday, 6/24, several clients (including me) went to the Becket Ridge location. Kayla Harrison did such a great job fielding calls regarding the Fairfield salon not meeting open as well as handling the overflow of customers with professionalism. Kayla did a great job under the circumstances. Please consider having 2 people open in the morning in case someone doesn't show up to help insure that the salon can open. It was an inconvenience for clients when the representative for FF didn't show up.
June 20th 2017
Great! My spray tan was splotchy.. didn't have time to come in and get it fixed, though :-/ i went out of town. the mystic machine didn't get my legs very well at all. the medium felt very pale almost like i did a light.
June 14th 2017
Karli at the Mason store is awesome.
June 4th 2017
Both girls were really nice and helpful! I purchased a super cute bag and enjoyed the conversation I had about it.
May 26th 2017
everyone is very nice and helpful
May 19th 2017
Danielle has a great team at mason
May 16th 2017
Love the tanning at Palm Beach Tan. The ladies are very nice and helpful. The only thing I don't like is the 24 hour rule. I understand once a day, but this restriction is really hard on my schedule. PleaseConsider changing or eliminating the 24 hour time limit.
May 8th 2017
very professional,friendly,and timely
May 7th 2017
This was the second time supplies in the Mistic booth were empty. Lotion pump did not work and no wet wipes.
May 3rd 2017
In several of the beds the timers are not readable. Staff is courteous
April 28th 2017
The staff is always friendly, the beds are always clean and ready, it's a great place to be.
April 23rd 2017
The only thing I do not like is the exact 24 wait. It is very in convenient. I should be able to tan again at the same time every day. If I tan at 4:15 then I cannot tan until 4:30 then I cannot tan until 5. I don't need to go every day at this point but in the beginning it was a pains and I could not make the different times.
April 18th 2017
Friendly workers. Helpful - facility is always clean.
April 17th 2017
Professional staff, nice facility, easy location.
April 16th 2017
For the past few months there is always an issue of some sort. Either the mystic is broke, they put in the wrong cocktail, or don't keep track of who is next in line. The other day I was in a standard bed 1st they forgot the goggles & towel ( which I discovered after getting undrerdressed) . 2nd after 3 minutes the bed shut off. So twice I had to get dressed & go out. It's been frustrating.Thanks, Shawn yukon
April 14th 2017
Everyone was very helpful.
April 13th 2017
I absolutely love all of the wonderful ladies at the mason location. They are alwaysbso sweet and welcoming.
April 12th 2017
I enjoy my primary location in Mason, OH! The entire team is always helpful, knowledgeable & a pleasure to work with.
April 12th 2017
Tanned at evendale today in a diamond bed. The same lamp has been out for the past 3 months pretty upsetting.
April 12th 2017
The staff person at the Mason PBT location was extremely knowledgeable and helpful when I went in to renew my membership and get a spray tan.
April 11th 2017
Always clean, friendly staff! Pretty warm when temp breaks 75.
April 7th 2017
I thought nose plugs came with doing the spray tan.And also I didn't know it would start with my face so I turned away in reaction and now my tan isn't that even.Nothing huge just some minor things that would have been nice to know/ have.
April 5th 2017
Very friendly and helpful staff
April 3rd 2017
Friendly staff, always clean, great place to tan!
March 28th 2017
Great place to tan
March 26th 2017
Very friendly staff, and wonderful recommendations for mystic tanning. My spray tan turned out better this time than it ever has before!
March 25th 2017
The staff is fantastic and the facilities are so clean.
March 24th 2017
Great employees, and good equipment , enjoyable experience
March 24th 2017
Only been to salon twice 1st time I was told about primer in a spray at special discount but then told sold I asked again this time and again sold. This is making my tanning more expensive than I was lead to believe. The first primer was $10 the following one was $6. Why was I not offered the $6 first time
March 23rd 2017
I came in and wanted three silver level tans and asked the most affordable way to do that. I was told three separate ones at 11:50 or so a tan. I bought one that day one and the next day and saw it's 1495 a month. I ended up doing the month but wish she had suggested that the day before.
March 21st 2017
Always pleasant and friendly service
March 10th 2017
Gabby was awesome and set me up for my mystic tan with my additives
March 5th 2017
when I went to start up tanning they told me I had gold last year. I didn't and signed up for gold again.
March 5th 2017
As usual, the staff is ALWAYS friendly and welcoming. Took time to explain and answer any questions I had.Rooms and machines are clean.Only set back was going in the day before and finding out the Spray Machines were down so I had to wait and return the next evening.But things happen
March 1st 2017
I absolutely love the staff and their knowledge of the products. All of the girls make me feel welcomed as soon as I walk in the door
March 1st 2017
Great friendly staff
February 8th 2017
Love this location and the employees
February 8th 2017
February 7th 2017
Friendly workers. Very clean.
February 2nd 2017
Love this salon.
January 23rd 2017
Fast service. Great result. Can't ask for more!
January 21st 2017
Courtious greeting, clean tanning room; but nothing over the top to give the "great" rating.
January 15th 2017
Counter associates are always courteous, professional and efficient. Facilities including the restroom are always clean. Very refreshing these days in customer service! Thank you and keep up the great service.
January 9th 2017
Mandy Mae was so helpful & knowledgeable about your products & services. She's a wonderful help!
January 5th 2017
Always friendly, helpful staff when I go in, even thought it's often a different person, which speaks volumes for the customer service!
January 2nd 2017
Every time I walk in to tan I'm greeted with a friendly face, the tanning bed is ready. Always helpful and knowledgeable on the tanning products.
December 29th 2016
Mandy and Dani were so welcoming and very knowledgeable
December 5th 2016
The associates are always extremely helpful and always seem happy to be at helping.
November 26th 2016
Great advice and tanning system!
November 13th 2016
The staff FAILED to inform meabout your 90 day Upgrade Special. . . Very Disappointed
November 11th 2016
Excellent staff ad service all the time. :)
November 11th 2016
Lisa is always so helpful
November 6th 2016
The staff is always professional and prepared. Best I've seen in the service industry. Friendly, helpful without being pushy and maintain a clean, inviting environment always
October 28th 2016
The staff in the Mason store are all fantastic! Very positive and welcoming. It is a relaxing feeling to visit the Mason location.
September 21st 2016
I love PBT. I've only been to Arbor Square and Lebanon, but the girls are always super friendly and the beds are great. The stores have always been clean and nice :) I'd LOVE to see you open a store in the Maineville/Morrow area.. It takes me an extra 30-45 minutes to and from, so I tend to only tan for a month or so and then put my account back on hold :(
September 19th 2016
Lisa helped me with everything and getting my membership activated. She even mentioned the specials to me so my friends can come take advantage of them.
September 11th 2016
Salon is showing it's age & needs an update badly.
September 8th 2016
The customer service reps were friendly and quick. The booth was clean and ready to go.
September 8th 2016
Pleasant personnel - clean
August 14th 2016
August 12th 2016
Always friendly always helpful
August 8th 2016
Brooke was very helpful in getting my membership activated and finding me the right lotion to use at home.
July 31st 2016
Great customer service
July 9th 2016
Always friendly and helpful. Not pushy trying to up sell.
July 3rd 2016
The girls are always super nice and very helpful. I haven't tanned in years and they were very knowledgeable and did not make me feel like my questions were stupid. It's always clean, which was a real concern for me.
July 2nd 2016
Friendly staff. Clean studio
June 30th 2016
The staff is always friendly and make you feel welcome. The store is always clean and fresh looking. The staff is always trying to promote the lotions ect but do it in a professional way and not pushy.
June 26th 2016
I really like going to PBT at my location on Mason Road. The staff is VERY nice and always greets you with a smile and upbeat attitude! And they go above and beyond to help you if needed, examples: I currently have a broken wrist and I can use my right hand to apply lotions but cannot use my left hand to apply lotions to my right arm ONLY! One employee that I've asked so far has been very helpful by assisting me with applying lotions to my right arm. I would recommend PBT!!!
June 25th 2016
I love the feeling of being in the sun but not for a long time and more exposure than I need. It makes me feel better.
June 24th 2016
The girl I always have I think is ther manager and she is always helpful. I forget her name but she helped me with my first spray tan last week and even asked today how I liked it. She has great customer service and is very knowledgable about her job. She's making my rabbit experience very nice before I walk down the isle in September. :-)
June 22nd 2016
Lisa, the Store Manager, was great about answering all of my questions. I had lots of them too! She made recommendations based on her experiences & successfully sold me a membership package, as well as product! If I were currently hiring an assistant, I'd try to steal her :)
June 20th 2016
My experience is great there
June 19th 2016
PBT employees and Asst. Mngr and Mngr at the arbor square location are EXCELLENT!!! I cannot say the same for the west chester tylersville rd location, all employees at this location do not excell in customer service. I have been to this location a handful of times and have only been happy 1 visit. Employees are dismissive towards customers and lack in every aspect of customer service. Had I originally started tanning at this location I must admit I would not have become a member or would have cancelled membership within first month. I wish my tanning experience there was like it is at arbor square due to location.
June 8th 2016
The diamond stand up has been out of service for weeks.
May 28th 2016
The girls there are awesome
May 27th 2016
I've had membership there for a long time. I pay, I estimate, like 59 a month. Why is it that everytime I come in they are running specials on ugrades? One time charge and you can get upgraded? I think as members we should get that upgrade for nothing or a cheaper rate.
May 27th 2016
Everyone is very nice and helpful! The manager Lisa is always friendly and will to try to sell you items. Very clean.
May 20th 2016
Love the beds and the ladies are all really nice.
May 13th 2016
Friendly and kind sevice
May 12th 2016
Everyone was very friendly and informative for my first time there!
May 8th 2016
Friendly quick and pleasant experience
May 6th 2016
EVERYBODY IS VERY FRIENDLY AND HELPFUL.
May 3rd 2016
I love tanning at Palm Beach Salon. The people for the most part are really great and as they are getting to know me they are becoming more friendly!
April 27th 2016
The workers there were extremely helpful and friendly. They gave great advice and made sure I went in the appropriate amount of time to get the best results without burning.
April 26th 2016
Too pushy to sell tanning lotion
April 25th 2016
The girls at the lebanon store are great. I really enjoy going there
April 22nd 2016
always clean, staff is friendly.
April 22nd 2016
I love tanning here the facility is always clean and the employees are fantastic! Lisa who manages the one on Mason Montgomery road is always helpful and personable!
April 18th 2016
I came in to reactivated my membership which is a spray tan membership. I also wanted to use a tanning bed so I could start doing a base for vacation. The person at the desk was not helpful at all. The people had I had dealt with in the past were always helpful and cared about what I did and ask me several questions so I get the right time and bed. I was a little concerned when I went to tan that I was doing the right thing. The person was not rude or anything but just wasn't really friendly like most have been in the past.
April 18th 2016
The staff is always very friendly and helpful! Very Clean!Lisa the manager is always willing to answer questions regarding lotions ect.
April 14th 2016
Very friendly service and clean facilities
April 12th 2016
Jess at the Mason, OH location was very knowledgeable about all of the tanning options. She was really informative in explaining each option, what it entails, recommended practices, etc. She was also very descriptive concerning all of the options for tanning products and gave great recommendations. There was never a hard sell, only a desire to meet my expectations for tanning and skin care. I left feeling more informed about my options and confident in the choices I made for services and products.
April 6th 2016
Girls were very helpful, and my tan turned out great:)
March 20th 2016
Very nice and made sure I understood everything
March 20th 2016
Friendly, clean, comfortable.
March 17th 2016
I love the staff at my Mason location!!
March 17th 2016
Waited a few minutes before I was greeted
March 16th 2016
Some of the salons are great some have very snobby staff. Thats about it.
March 13th 2016
Friendly staff, very clean facilities and plenty of tanning beds
March 12th 2016
Everyone was helpful and very freindly.
March 8th 2016
I rejoin on Tuesday. It was a little slow during the check in process. Only one worker and the line was 5 deep. I had trouble with the tannin bed, I was switched to another bed. Hopefully with the busy season starting, there will be more than one person working in the morning.
March 1st 2016
The girls working are always friendly and helpful and knowledgable of all the products-
February 28th 2016
I went into the salon to re activate my tanning package. The associate was so very friendly & helpful! She gave great advice in choosing. New tanning lotion.
February 17th 2016
I love tanning at palm beach tan. I just wish that they weren't trying to sell me something every single time I came in. Once in a while okay but everytime is a bit much.
February 13th 2016
I love the manager Arione at this store. They give excellent customer service and she is clearly the leader of that. I love this store because of her. She makes it such a nice and inviting place to come. I haven't been for a while and saw her card and thought oh good she is still here. She would be a valuable asset to any company.
February 6th 2016
Great survice I loved the experience and the atmosphere is amazing!
January 31st 2016
The girls at the Mason site are great, the beds are always ready (and very clean), and you can always count on great deals!
January 28th 2016
Love my Mason Ohio salon they are always super helpful and so nice! The beds are always clean and I just love going there
November 8th 2015
I signed up for my sunless membership at the Mason PBT and had an excellent experience. The sales girl was friendly and most importantly she listened to what I wanted and was respectful of my time.
November 5th 2015
Friendly, clean, Beds avail at various times I've come in. Confusion in explaining specials when inquiring about details.
October 2nd 2015
Always friendly staff and clean store. Love PBT!
September 7th 2015
Service is always great when I come to this location!! They are always keeping me posted on deals and offers, and working with me for my budget/needs!
August 26th 2015
People are always great, and always informing me of the promotions!
August 24th 2015
The staff is typically very friendly.
August 22nd 2015
Great staff. Always a pleasant experience!
August 21st 2015
The girls at the Mason Ohio location have been truly wonderful and helpful. I came in looking to get ready for a vacation that was coming up in 3 weeks. They helped me get all set up with everything that I needed to achieve the best possible tan before I leave for vacation. Allison was such a huge help. She has been extremely wonderful every time I've come in. The experience that I've had at Palm Beach Tan goes above and beyond. I will continue to recommend this location and Palm Beach tan to all of my friends and family.
August 20th 2015
Knowledge staff. Competitive pricing. Convenient locations. Clean, well-maintained facilities.
August 18th 2015
Love the beds and deals towards products but rooms are not very clean, carpet is dirty and many times there is lint and other assorted dirt in floors and beds
August 15th 2015
Always a good experience. Friendly girls and clean beds. I'd love to see a location in the maineville /morrow area!
August 13th 2015
Rachel the manager is always so friendly and is so helping with any questions I have.
August 10th 2015
I don't go to this location as often since I don't live in Mason anymore, but when I do go it seems there are never enough people working and I wait in line to check in for 10 minutes or wait for a clean bed. The girls are pleasant and apologetic but just always seem frazzled and overwhelmed between checking people in, cleaning beds and answering the phone. This tends to be a busy location it needs to be staffed properly.
August 9th 2015
Never have any problems at PBT.You should put a location in the maineville/morrow area!
August 8th 2015
I used to love this location. However, the recent change in management at this location had been disappointing. I have been given the wrong service multiple times. I have been led to the versa where there are no towels, etc. Once I was given a floor towel and when I asked for a body towel, I was asked if I really use it. This location was my favorite, but recently I've been going to other locations.
August 7th 2015
Great staff always friendly
August 7th 2015
I have been a PBT member for years and have enjoyed most of my experiences there. Here lately the staff has changed and it doesn't have the same friendly vibe when I go in. Staff in the past have always been cheerful & smiley and have always initiated a chipper conversation, really made you feel welcome, but now it's like a chore for some of these ladies to even utter goodmorning. I've really been contemplating over the last few weeks about discontinuing my account there & with as long as I've been a member that has never crossed my mind before. Don't get me wrong there are a couple girls that are sweet but the majority I have come in contact with over the last several months have put a bad taste in my mouth. Overall the store is always clean and tidy and the beds are great, but the customer care is a downer.
August 7th 2015
I love my palm beach. The girls are so sweet there. It's a great experience every time. I get beautifully golden real quick.
August 7th 2015