January 21st 2020
Very clean and friendly staff.
October 19th 2019
Great staff. Girls are friendly and helpful. Wide selection of tanning beds available, and discounted memberships for people who like to tan regularly.
September 12th 2019
Always friendly staff, clean rooms and beds.
September 5th 2019
I used to go to tnt tanning and let me tell me tell you, what a difference!! The staff is so friendly, informative and caring. So clean too!
August 24th 2019
Friendly knowledgeable staff
August 11th 2019
Angel and her team are the best!! I've been coming to her forever.
August 2nd 2019
The girls at the front desk are always pleasant and helpful, the beds are always clean and ready to go
July 30th 2019
I always have an excellent experience at the Mentor Palm Beach tanning salon. The girls like Manager Angel and Kaila are always on the ball - extremely pleasant and the place couldn't be any cleaner.......!!! I definitely recommend PBT to all my friends!
July 25th 2019
I LOVE the girls there so much! So sweet and super helpful
July 15th 2019
All the girls working there are very helpful and knowledgeable. Felt like I had to purchase a package even tho I only want to tan for a month before I go to Florida.
July 12th 2019
Angel and staff are AMAZING!
June 30th 2019
Always, always, always, I walk in and I’m greeted by name with a smile. I’m always uplifted as these beautiful ladies are happy to see me and help me as to what my tanning schedule needs. I come sporadically and the ladies always know the best for my skin type as well as if the bulbs have been changed. They know exactly how to alter my time and I honestly would never know the difference. I’m certain no one would unless your professional staff would allow this info for the clients! I love this establishment because I love the lovely ladies who have literally become my friends here at the mentor store! Angel is the manager here and I absolutely love each and every one of the ladies who work there! Positively professional... as well as “ a family feel” every time I am there !
June 29th 2019
Everyone who works here is pleasant and helpful every time.
June 21st 2019
June 18th 2019
Always a pleasant experience on every visit, lady’s are super nice and very helpful
June 18th 2019
Place is the bomb! Ladies are super nice and its in and out!!
June 16th 2019
Everyone is friendly. Beds are nice. I HATE the 24 hour rule. I have 3 kids on summer break it’s impossible to be able to come same time everyday while I’m building my tan. Other than that I’m very happy.
June 16th 2019
The employees are always friendly and helpful, the facility is always very clean.
June 16th 2019
Your team at Mentor are absolutely the most friendliest staff that I have ever met! The location is 100% clean and I almost never have a wait to use the beds I like. Thank You!!
June 14th 2019
Great staff, polite and know who you are ..love the price on membership and great beds
June 9th 2019
I always have a good experience. All of the girls are friendly and treat me with respect. Plus they're fast getting me into a room for tanning.
June 8th 2019
Excellent as always! Angel, Paige, & Toni are always very friendly and smiling!
June 8th 2019
I can't say enough great things about the staff at Palm Beach Tan. They always greet you with a smile and are super helpful with any of my tanning needs!!
June 6th 2019
The staff is very friendly . Very clean .
June 6th 2019
The girls are so awesome
June 5th 2019
Always helpful,friendly,and always informative.
May 14th 2019
The staff are very friendly and accommodating here. There is a nice selection of beds too!
May 12th 2019
Relaxing, courteous, friendly
May 11th 2019
We go to the Mentor, Ohio store. It is absolutely spotless and Chelsea is the best! Explains everything and super friendly.
May 10th 2019
Machines down recently AY mentor location instead of having your customer use a lower bed due to unavailability you should automatically upgrade them to a higher level bed for the inconvenience... Staff is excellent, friendly, helpful ..I HATE YOUR 24 HOUR RULE...hate. hate, hate, it!!! If theres been hrs. Between visits spanning a day you should honor my time..holding me hostage is having me look for other tanning co. When my time to tan is now m not 24 hrs. Between..please fix it!!!
May 9th 2019
Great and the staff is so friendly and funny
May 8th 2019
I love tanning here! The girls are so sweet and quick to help and always inform me of the latest deals!
May 8th 2019
Excellent experience with Angel
May 7th 2019
Love the girls at Mentor Ohio Location. Angel is the best. Clean and friendly
May 7th 2019
Everyone is always friendly and friendly.Love tanning here worth the half hour drive to get there ☺
May 4th 2019
PBT is a great place! Staff very knowledgeable & helpful.
May 3rd 2019
Angel and staff are wonderful!!!
May 3rd 2019
Each time I have gone in the girls are always super friendly and very informative when they tell me about the specials. I am very happy and the results have been amazing! Thank you and Keep up the good work!
May 2nd 2019
Love the Mentor store and the staff!
April 29th 2019
All of the girls are so amazing & helpful & caring. I never leave unsatisfied!! Highly recommend to anyone whoever wants to tan or spray
April 28th 2019
I use two different locations and they both are great places.
April 26th 2019
Awesome as always!
April 24th 2019
I love the girls so much! Always so sweet and so helpful!! They make it easy to keep coming back!!
April 23rd 2019
Always my go to place when I’m in need of a tan. Friendly staff.
April 23rd 2019
It would be a 5 but the sound system in the rooms is broken and it is not relaxing while I tan
April 22nd 2019
Great beds! Awesome employees!
April 18th 2019
The service I receive at the Mentor Ohio location is excellent! From the manager Angel to its associate like Bree. Staff is knowledgeable and helps all customers receive there ideal tan!
April 18th 2019
I love this salon. It's very clean and the staff is always super helpful. The beds are well maintained too. My only complaint is that they push you hard to upgrade and buy lotions constantly. I would like to be able to come in and just enjoy the package and products I have without being pressured to keep purchasing $100+ lotion every month.
April 12th 2019
The girls are great and so nice and they greet you all the time!
April 4th 2019
I love the staff at the mentor pbt. Always friendly, very knowledgeable on the products. Just a great group of people.
April 3rd 2019
Staff is awesome and friendly, along with your amazing management (angel)
April 2nd 2019
Love the staff and the place is always clean.
March 31st 2019
The employees are all very nice! I’m a diamond member and pay 80 a month and I use the little tattoos and I’m the same shade. I think they need to replace the bulbs more often. Tnt has unlimited level 5 tanning for $50.00 a month
March 29th 2019
super nice and helpful staff! and clean facility
March 28th 2019
I can always count on having a fabulous experience… From the beds to the staff
March 27th 2019
Love the workers, love the salon, I don't like the sales pressure when I come to relax and I know it is their job but it is too much. Other than that I would never tan anywhere else because I love the environment and cleanliness
March 26th 2019
Shelby and Angela are great! They are very helpful and informative!
March 20th 2019
Very informative and helpful. The facility is super clean and very comfortable. Everyone I have dealt with has been extremely friendly.
March 11th 2019
The girls are doing a fanstic job
March 8th 2019
The employees are super nice and helpful with every question I had.
March 7th 2019
Everyone is so nice, they even remember my difficult name!
February 25th 2019
Everyone is great great personalities and great service
February 22nd 2019
I did the two pass Versa but the moisturizer did not dispense. Only air came out. I made April aware of it when I was done.
February 20th 2019
I have been going to the mentor PBT and have never had a bad experience the staff is amazing they all have great personalities they always make you feel very welcome and I love them all and I love there beautiful smiles
February 16th 2019
The staff is very knowledgeable on their products which makes me more interested in buying new products and keep coming back
February 15th 2019
Every single employee I have come into contact with has been the utmost nicest person. I love there to get my little bit of sunshine once or twice a week. Everyone says hello and goodbye. Such a nice warm environment
February 13th 2019
Always a very pleasant experience. Staff is always very professional and extremely nice.
February 6th 2019
Angel and team are awesome! I love this place and won’t go anywhere else. Always happy, great customer service, and knowledge.
February 5th 2019
Always friendly and clean environment. The girls are awesome and very pleasant thank you ?
February 4th 2019
It’s fine but I always feel pressured to buy something or upgrade.
January 25th 2019
Everyone there is awesome
January 21st 2019
The girls are always so friendly and the place is so so clean!
January 20th 2019
Everyone in the mentor salon is so nice and professional.
January 16th 2019
Wondering why the company went back to 24 hours between tans instead of 23. Went today and i was 20 mins away from 24 hours since i thought it was still at 23 and they wouldn’t let me tan. Super inconvenient
January 13th 2019
I can honestly say that every single time I have ever gone into Palm, and I’ve been a member for a gracious amount of time, I’m always greeted with smiles, happily greeting me and I feel so much like family! The beautiful ladies who are at the Mentor store are precious! They’re professional, know their products through and through, always can’t wait to hear my feedback on a product I had bought...LOVE most everything I have purchased but I am always satisfied by the treatment of this store! Super?
January 10th 2019
The staff is so nice, with smiles and eager to answer your questions. Kind of expensive, but coming from Georgia I need my sunshine!
January 10th 2019
Love the place and the people
January 10th 2019
I am a long time customer of your company. I usually do upgrades when there are specials. Waiting for the next upgrade?
January 7th 2019
Staff is always pleasant, professional and knowledgeable. I’ve been coming here for years and plan on continuing. I pass two other salons from my home to get to PBT because I’d rather tan here and be greates politely and quickly then have long wait times and deal with unpleasant humans. Angel and staff is amazing!!!
December 28th 2018
Great tans, customer service is good, employees try to remember your name to create a relationship with customers . Wish there was a way to get a month of traditional tanning on top of my spray tan for occasions like vacation where a spray tan will wear off quickly without having to pay a ridiculous amounts of money, since I already pay for monthly spray tans.
December 25th 2018
December 11th 2018
Awesome and nice crew:)
December 10th 2018
The girls are knowledgeable, friendly and helpful every time I come in. Makes it a comfortable experience
June 26th 2018
Awesome ladies that work here!!!
June 24th 2018
Your staff is always very pleasant.
June 4th 2018
The staff is extremely nice and have great knowledge of beds, lotions, plans,etc.PBT is always clean and inviting.
April 26th 2018
The girls at the front desk were friendly and welcoming. I had a very thorough tour with much helpful information I used the standup bed and loved it. I'll try to get friends to go here too
April 23rd 2018
All of the girls are super nice and personable. Very clean!
April 19th 2018
everyone is always so welcoming and pleasant, the employees make you feel important not like you are a number.
April 17th 2018
Kayla did a her at job at the front desk..as does Angel.
April 6th 2018
All the girls are very polite and helpful
March 23rd 2018
Service isn’t great and the rooms are super clean!!! Staff is always welcoming ❤️
March 22nd 2018
Just started going and both the girls at the front desk are extreamly helpful and friendly, prices aren't too bad I guess, but for a tanning salon their normal. Love the idea of just walk in whenever which is so helpful for my schedule. The operating hours work so well for me. The rewards program is something I've never seen before and I can't wait to move up and get a great tan!
March 20th 2018
Awesome staff! Always friendly
March 14th 2018
Angel and staff do a great job in Mentor and Carina and staff are great in Streetsboro!
March 10th 2018
Very friendly and awesome customer service!
March 8th 2018
Staff is very friendly. I can ask questions when needed. They show me the beds and how to work them. Show me products I could be interested in. Great tanning place
February 24th 2018
First I want to say I love Palm Beach Tan. When I walked in the staff was very pleasant and with and a smile on their face. They explained very well.about all the packages that was available.They showed me the tanning beds. It feels great to walk in and tan in a place where you feel comfortable and the staff is very pleasant and laugh along with you. Customer service is very important to a business. I had a bad experience with another tanning salon and I was not happy and will not recommend them to no one. TNT salon is very rude!! , the staff never smiles and barley looks at you when you walk in!!!. The prices are very expensive! Palm Beach Tan has better beds and more and all around its the perfect tanning salon. I will drive the extra 10 min to come there to tan. I know what customer service is, and treating others with respect and kindness is number one. Life is to short to be rude and unkind. I am very happy that I had chosen Palm Beach Tan, and will highly recommend this to others.Thank you,
February 23rd 2018
I absolutely love pbt!!! The salon is always clean and the staff is very knowledgeable and of course always very friendly!!!!
February 14th 2018
The girls are all very nice. I like that they dont try and pressure me into buying more lotion if i tell them im good .
February 14th 2018
Nice pleasant clean friendly place
February 1st 2018
The ladies at the tan salon were welcoming and nice.
January 10th 2018
I always have great service, love the people, love the beds
November 7th 2017
My experience was amazing. Angel walked me around entire salon and described each and every bed, spray tan and so on. I felt very welcomed and cared about. It was my first time st palm beach and I ended up buying a membership when planning on spending $5 on 5 tans. I never have been walked around and explained things anywhere else. I wish I could of afforded diamond or platinum at the time because the beds with the no creases facials etc seem absolutely amazing. So excited for my journey to continue on at palm beach tan.
November 1st 2017
October 1st 2017
I've never had an issues
September 30th 2017
Everyone was nice price seemed to add up to more really fast
September 27th 2017
Everyone is Wonderful !!!
September 20th 2017
I don't like all of the stipulations required to tan at PBT, or the 20$ sign up fee.
September 12th 2017
Angel is always so friendly and helpful
September 10th 2017
The employees are always super friendly and helpful.
August 23rd 2017
The ladies are all so friendly!
August 12th 2017
The lady that checked me is so sweet and personal.
August 11th 2017
Staff is so friendly and helpful
August 9th 2017
The staff is always so friendly and helpful!!
July 28th 2017
Service is always wonderful
July 24th 2017
Girls where friendly and kind
July 8th 2017
The staff is just wonderful! Angel is truly amazing!
July 2nd 2017
The staff is ALWAYS so friendly....I never go anywhere else!!
June 27th 2017
My experience is always awesome.
June 26th 2017
Always a pleasant experience. Sales associates are very friendly.
June 18th 2017
The girls always meet you with big smiles and are quick to get you in and out and always ask if you need help with anything or if they can do anything for you.
June 14th 2017
Love the concept that tanning is the customers time to relax and not clean up after themselves as in your competition. Staff is always friendly, smiling, efficient and make you feel welcome vs in the way and someone wanting them to do something!!
June 13th 2017
Employee Angel and Bree were extremely helpful. Angel knew the in and out of everything about the tanning experience and provided the exact information I needed. Very friendly and well spoken. More professional than most business employees I meet.
June 7th 2017
Everyone is kind and informative! Tanning beds are nice and comfy!
June 6th 2017
The girls at the salon are super helpful and nice!
June 4th 2017
Staff is really friendly and helpful
May 26th 2017
Pleasant ladies working at the Mentor Location.
May 25th 2017
Love it! The place is always so clean girls are all very nice and rarely is there a wait
May 18th 2017
Angel is great.... always remembers what I like & doesn't push too hard
May 16th 2017
Always clean and staff very friendly
May 9th 2017
The young ladies that work at the mentor location are great!
May 5th 2017
Another great experience at Palm Beach Tan! Thank you !!
April 27th 2017
Everyone was very helpful!
April 21st 2017
Staff always very friendly, facility very clean.
April 18th 2017
Love the ladies and salon!
April 14th 2017
The girls are always so nice! Very rarely have to wait. And the place is always very clean!
April 9th 2017
It is always a pleasure coming to Mentor PBT I get right in and right out. Very clean facility and attractive and the girls are always helpful and polite.
April 7th 2017
I like when you walk in everyone greets you with a smile and the rooms are always clean and ready
April 4th 2017
Staff is always very friendly and knowledgable, facilities are always clean!
March 29th 2017
My only complaint is there are several bulbs out in the stand up bed I used. When I mentioned it the girl said she has the bulbs and is just waiting for the guy to come replace them. She said she has contacted him several times and there's nothing she can do but wait. She thanked me for letting her know they were "still" out. I think you could work on getting this done faster.Everyone I've dealt with has been wonderful. Great experience so far. Of course I've only been there twice, but seems very clean and well run.
March 21st 2017
They are great there.
March 18th 2017
The mentor salon staff are awesome.However- The fact that I have filled out these surveys and have seen no results, is not good customer service. The red light package should be available with every level tanning package. And having the diamond - highest level- package - none of your rewards are worth it to me, so I recommend giving $ back towards the diamond package. Everyone else with lower priced packages get upgrade rewards. That is not fair for your highest paying customers. Please include the red light with all package options. Thank you for your consideration.
March 9th 2017
The girls are great and helpful! The tans have great color.
March 3rd 2017
The place I was going tanning recently got rid of their tanning beds. I was in search of a place I could feel comfortable, due to some bad tanning salon experiences in the past. I looked up Palm Beach online and did some research. It had GREAT reviews and seemed like a really "put together" place. I received a tour from a women named Kayla and she was so very nice and really knew her stuff. I instantly felt at ease and less intimidated by all the technology. Iv gone in to tan the past couple days and I LOVE IT. It's so relaxing, the staff is so very nice, and I am in love with the beds. Iv NEVER felt so comfortable in a tanning bed. Thank you!
February 24th 2017
Great experience!! Everyone is very helpful and knowledgeable!!
February 8th 2017
Staff always cheerful and helpful! Please get them some shades though. The poor girls have the sun shining right in their eyes all day and it makes it difficult for them to look at customers. That's the only change I would make.
February 4th 2017
Carina does a terrific job managing the Mentor location!All the employees are very nice!
December 31st 2016
Carina does a great job ! Always very enthusiastic and helpful.
November 30th 2016
Awesome place great girls
November 15th 2016
Great staff and awesome beds! I love the rewards I get for continuing my membership.
October 27th 2016
The mentor salon staff are awesome. The fact that I have filled out these surveys and seem no results is not good customer service. The red light package should be available with every level tanning package. And having the diamond - highest level- package - none of your rewards are worth it to me. Give me $ back towards my package. Everyone else with lower packages gets upgrade rewards. That is bs for your highest paying customers. Thank you for your consideration.
October 27th 2016
Can't go that often but when I get too its a fantastic experience in all the warmth
July 13th 2016
I loved the person that helped me. She was so nice and cheerful.
June 19th 2016
Only drawbacks are the constant "sales pitches".... always a new special, etc. & I find the lotions to be pricier than those at my prior salons.HOWEVER, I've not had one bad experience with a staff member. They are all so helpful and friendly and the facility is spotless!!! Overall a very nice salon.
June 10th 2016
Everyone is great, very helpful
June 7th 2016
I already filled a survey out yesterday. I would like to see ALL packagers come with Red light as an option so I don't have to always pay for the highest level. So in paying for the highest level- I get less rewards because there is nothing to upgrade to. I also don't need lotion. Otherwise the employees & service itself is great.
June 7th 2016
The bulbs need to be changed more often. the radio's in the rooms need to be louder, as you cannot enjoy the music when tanning because they are so low.
May 24th 2016
Everyone is extremely nice
May 24th 2016
Everyone is friendly
May 20th 2016
All the girls are very nice! Place is very clean!
May 19th 2016
I just started going to The mentor location. I love it! I have been to a few different tanning salons, palm beach is by far my favorite. These ladies are really nice, non judgmental, very friendly individuals. It's the little things like that, that make people want to come back. They guide me along, I ask them what they think I should do and they are super helpful. You can tell they know what they are talking, they are always working hard and smiling, which I'm sure is not always easy. Give this place 5 stars and the ladies a high five. I hate writing reviews lol so there doing something right for sure!
May 8th 2016
Aggressive sales tactic for lotions spoils the experience.
May 7th 2016
Carina and her staff in Mentor do a terrific job.
May 4th 2016
I love the facility and I love the girls who work there. One thing though, is that the facility should change bulbs more frequently.
April 29th 2016
The girls were super nice and professional
April 28th 2016
I like that the salon is large, clean, and the staff is very friendly and knowledgeable. However, I feel that they are always trying to trick you into spending more money. You have to constantly be aware of hidden fees and ask questions or you will spend way more than you expected to. I also think that there are more "rules" than any other salon that I have ever been to. You have to sign a waiver if you go 1 minute over what they recommend and I felt that it took me longer to get the color that I wanted because of it. I also feel like I am being "shamed" if I don't listen to what is recommended. I do appreciate the information that they provide and their reasoning for it but it is just different than what I am used to at other salons.
April 27th 2016
The staff in the Mentor & Solon, Ohio locations are always friendly and efficient. They make the "break" in my day worthwhile.
April 27th 2016
My experience so far tanning has been great! However, I dislike the "activation fee" to buy a monthly plan... The person who helped me said they would waive it if I purchased a product. I ended up buying the lowest priced product just to have that waived, but I rather not have.
April 26th 2016
Absolutely love my tanning salon. Staff is very friendly and knowledgeable about products and beds
April 21st 2016
very clean and friendly. good products.
April 19th 2016
Very nice associates and the place is very clean.
April 17th 2016
Love the place but you really need to get some cheaper lotions! Not everyone can spend 40 or more on lotion, and since you have nothing in the 25 range I buy my lotions at other places, so in the long run your losing money! Not to mention last year the girl sold me what she said was tanning lotion turned out it was only a moisturizer ! I informed them of this and their response was I must have misunderstood ! I have been tanning for many years and I definitely know the difference . They should know their products!
April 7th 2016
been going tanning her for about 4 years .love the girls and customer service .
April 6th 2016
It's a awesome place to tan very friendly and comfortable really enjoy the employees
April 5th 2016
I have the diamond level package because I want to use the red light along with tanning. I would really like the option to use the red light with other packages that are less expensive. In addition, at the diamond level, most of your promotions and upgrades that are offered, are not very useful to me, because I have nothing to upgrade to, and I don't need to buy more lotion. I would rather be able to apply the percentage off to my package for the month. I also do not use the spray tan. So for the people using the highest level package and spending the most money, we get the least amount of rewards.
April 4th 2016
I tan at the location mentor right next to melt bar and grill. I started my new members ship yesterday and laid in the 20 minute bed and after being in there for 17 minutes the bed was still ice cold because the bulbs were so old. Other than that the Service was great and very clean just not impressed with the 20 minute bed that I just got a membership for.
April 3rd 2016
I'm loving Palm beach tan!! The employees have been so nice! I just started but love it!
March 31st 2016
Everyone I have encountered at your Mentor Ohio location is exceptional. Friendly. Accommodating. Knowledgeable. Helpful. The facility is also exceptional. Very clean. Believe me, I am hard to please. So this is a very amazing compliment.
March 29th 2016
Great location, I am able to get in and out quickly. No problems at all.
March 24th 2016
I really enjoy the salon. Please don't get me wrong but I absolutely hate the sales pitch and condescending tones of girls that are younger than how long I've been tanning! Enough is enough. I've been a member for 6 months and I don't need to be sold something every time I try to go tanning. It's frustrating and I find myself driving right by to avoid the interaction.
March 9th 2016
5 stars! Girls are always nice, beds are nice, a little pricey but very nice overall!
March 9th 2016
Very pleasant and clean
March 6th 2016
Great customer service!
March 6th 2016
The employees are amazing,they make you feel comfortable and treat you well,it's the best tanning shop I have ever been to
March 4th 2016
Korina has great customer service! Love it when she is there.
February 26th 2016
I love this place very clean and the staff is amazing
February 14th 2016
wonderful. sometimes I feel hey push the products, but most of the time when I purchase, I get an amazing deal! The store is always clean and the girls professional.
February 11th 2016
Service is always good, staff is always friendly, beds are clean. But the music always waaay too loud.
February 4th 2016
I enjoy tanning a little out of my way to go now price is right though.24 hour rule sucks I think that's when it start to go down hill for me.I no close only counts in hand grenades and horseshors
February 3rd 2016
First and most important , the ladies you have representing your salon are above and beyond professionals. I say this because I have never seen, heard or felt negative in any way. Your salon is clean, inviting and most inviting from the moment I am with an employee, which I'd rather refer to as "the specialist" I am always certain they will help me with the tanning choices and lotions I'm trying to choose, NEVER pushed to purchase, only allowing me to absorb the information they give me to decide what I want. I'm always treated with happiness, kindness and professionalism. The beds and stand-ups are top notch, the lotions are an important source as there are many to choose according to your needs. Educated specialists will help you! Love this place, my "friends" I feel are here
January 27th 2016
never had a problem and very friendly employees
January 27th 2016
The salon is very clean and most of the girls are aware of specials and such.
January 26th 2016
Very friendly and helpful very nice it's a place you feel welcome
November 5th 2015
Love the place and employees but way too much of a hard sell on lotions and other products. Hearing it every time I tan ( 2 to 3 times a week) makes me not want to buy any products there.
October 5th 2015
October 3rd 2015
the workers at the Palm beach tan in points east plaza mentor Ohio are awesome. first time ever tanning and they were so nice and made me feel so welcomed. recommending pbt to all my friends and family! I love this place!