April 16, 2018
Helpful and friendly staff
April 16, 2018
Good. Could look to the bulbs more frequetntlyl. One thing to add would be a magnifying mirror in the vanity areas.
April 16, 2018
Great everyone is nice and friendly, always clean , I’m in and out in on time at all
April 11, 2018
I just un-froze my account and have been in twice. The girls are always friendly and helpful - service with a smile!
April 11, 2018
Morgan was fantastically funny when checking myself and my daughter in. She’s a great addition with Haley!
April 6, 2018
20 minute bed needs new bulbs at springboro location. Felt like a waste of my time. And what is up with the $14.95 month membership. I am paying $19.95. Can mine be changed to lower price? Would love to upgrade to 12 minute beds but $49.95 too much. I barely get there once a week but the 12 min beds are great.
April 5, 2018
Great customer service. Very polite. Super at acknowledging everyone coming in the door as well as when you leave.
April 3, 2018
People are friendly and helpful. The salon is clean, not cluttered and the rooms give you places to put your things.
March 31, 2018
I recently joined PBT in Springboro, Ohio. The staff was great and the beds were even better. Unfortunately when I went to the Oxford, Ohio location the beds seemed old in co parison. I was given a low end bed without the face tanner. I was to,d that my package didn’t include the face tanner. Why would I get the better bed with the face tanner in Springboro? Highly disappointed!!
March 29, 2018
The young lady had helped me was Fantastic! And I don’t say that about Very many people.....
March 29, 2018
PBT in Springboro is awesome. I am so impressed by the cleanliness--even the restrooms are ALWAYS clean. The staff is very helpful and professional--even fun!
March 27, 2018
All the salons hire young people who do not know policies. They are nice and friendly. But your upgrade deals are very deceiving and the associates do not know how to translate them. I asked how much my card would be charged. And was told one number and charged a completely higher number. I got no help from going to your company website. All I got was another young person that did not know understand the policies.
March 20, 2018
The associate went above and beyond to help me get a monthly plan to get me ready for the summer months ahead.
March 15, 2018
The Springboro, OH staff is the best!!
March 15, 2018
Always a friendly, welcoming, and knowledgeable staff when I come in. Love the environment!
March 12, 2018
Always great at the springboro location
March 11, 2018
I have always had a great experience when I go tan and the people that work there always are so knowledgeable.
March 10, 2018
There are several locations I have visited and they are always consistently clean and the workers are nice and helpful. They seem to care about their jobs. I feel pampered!
March 3, 2018
The girl that helped me was sooooo nice and friendly and helpful! Great experience
March 2, 2018
Super friendly staff! Great beds. Love this place!
March 1, 2018
The girls in the Centerville location are so nice and very helpful.
February 21, 2018
The employees are always super friendly and the store is always very clean and nice!
February 9, 2018
Always very friendly
February 7, 2018
Haley Elam is absolutely the best! She always gives the best recommendations and is always cheerful!
February 1, 2018
I’ve only been 2 days...keep up the good work!
January 12, 2018
Overall pretty happy but the equipment is getting dated. The eye protection that is supplied for us is horrible. They are full of white scaling. I never use them and it looks bad for you guys that nobody cleans them properly
January 1, 2018
I walked-in to the Springboro, OH location, my first time. The staff was very knowledgeable , helpful, answered my questions. And so nice & friendly. I recieved a great deal on my membership!
November 28, 2017
Always friendly, very knowledgeable about product. Doesn’t hound me every time I’m in there about buying lotion or upgrading.
November 14, 2017
The girls that work there are very friendly and help me out right away. So far the tanning bed have been well maintenance and very clean.
November 2, 2017
Everyone is friendly and professional we need some music in there or some free WiFi. The music provided is horrible
October 23, 2017
Love tanning here but with the 24 hr rule with my schedule I had to go elsewhere to tan
October 4, 2017
September 28, 2017
All the help are very pleasant and professional. My only complaint is the music provided in the tanning beds needs to be updated and give us a few choices. I bring my own music but the cell phone coverage inside the beds is horrible
September 7, 2017
Im a bit aggravated. I have upgraded twice and everytime it overlaps with one i already upgraded. Current upgrade doesnt end til end of october.now your offering another upgrade good til end if year. I want to upgrade til end of December but i just cant keep upgrading and overlapping. If i upgrade now it should be effective first of november. But thats not even a good deal for me. It will cost the same to upgrade now for remainder of year. Just frustrated.
September 7, 2017
Hannah was amazing!
September 4, 2017
Was my first time in. Staff was very helpful. Facility was much larger than expected, and clean.
August 24, 2017
In general, I always enjoy my time at the Centerville store. The girls always have a smile on their face as you walk thru the door & greeted with warmth.
August 23, 2017
Love everything about the place. Everybody is pleasant and professional. But the music need some help. That provided music is horrible we need a little variety
July 11, 2017
I love the way everyone is so knowledgeable about the products
June 25, 2017
I tan at the Palm Beach in Springboro, Ohio. The customer service at the location is above and beyond great! Each representative there seems to have the knowledge of each bed and has been able to answer any questions without hesitation for me. They all have great personalities and smiles for each customer walking through the door. The store is very clean, especially the beds. I was hesitant at first signing up, but I am glad I did.
June 20, 2017
Great services and very friendly, and got me the best deal!
June 8, 2017
I love this place. Best place I've ever tanned but I do feel it's expensive. I don't feel like there is a good monthly plan for me. Because of that I just can't convince myself to keep it up. Definitely a great business though. Very respectable
June 2, 2017
Love Palm Beach but prices are pretty hefty...
May 25, 2017
The staff is always very friendly, rarely have a wait, beds are clean and well taken care of!
May 23, 2017
wonderful workers, very clean
May 23, 2017
Hannah does a wonderful job!! The store is always spotless, beds are always clean ready for the customers, her staff is well trained and very knowledgeable about the different tanning beds, and products. They do not over sell that would be irratating or pressure me as a customer, they just let me know what products are available and on sale during different times of the month. THANK YOU Hannah & Haley.
May 16, 2017
The employees have been very helpful. I have sensitive skin and suffer from sun poisoning issues. The employees have been very sensitive and attentive to this issue! They make sure my skin is doing good before I even step into a room. This store is fantastic and will suggest this place to my friends.
May 6, 2017
Hannah is the best!
May 2, 2017
Love the girls at this location! They are so great!
April 26, 2017
The girls are always so friendly and the store is always very clean.
April 6, 2017
Love the beds, the specials and mostly the employees! Great place to tan!
April 5, 2017
I love PBT...best beds I have ever tanned in
April 3, 2017
Always greeted positively and the location is bright shiny and clean. Love, love, love the big beds that only take a maximum of 10 to 12 minutes. That's why I'm a diamond member!
March 29, 2017
I love the beds .. I can tan for free at the gym I go to, but I prefer palm beach tanning beds
March 27, 2017
Everybody there has been Pleasant and professional. The upkeep and cleanliness is spot-on thanks
March 25, 2017
Nice staff. Salon clean. However the 20 min beds are a joke. Wasting my time. The other level beds cost too much.
March 22, 2017
I love coming here! The girls are so friendly, I don't think I've ever met one I didn't like? I don't have anything negative to say...
March 3, 2017
Love the I beds. Hannah is so friendly and helpful!
March 1, 2017
The young lady who helped me was so very friendly and had such a great personality and took the time to answer my questions and show me the salon.
Very clean and modern not outdated like several in the nearby towns.
February 27, 2017
I love it there! The place is always clean, the staff is always friendly and smiling!
February 25, 2017
Hannah is awesome. Always tells me about any new products available or that will be available in the future. Always greets me by name and if I skipped a week tells me she missed me last week. Very personalized service from her. She's awesome!!
February 19, 2017
The salon is so clean and the beds are awesome! The girls are always really helpful. Erica and Casey always do an awesome job helping me pick out new lotions!
February 8, 2017
Erica helped me today to get the upgrade offered if I deactivated my account! She was patient, helpful and a real gem!
January 21, 2017
Love your Springboro branch. Hannah is awesome!
January 20, 2017
Erica as great today!
January 13, 2017
Great service and great beds!
December 30, 2016
I love the tanning beds. I was just disappointed that when I came in to get a membership, I was never given a tour of the beds nor did she show me the difference between the packages.
December 10, 2016
Great customer service! All the girls are amazing!
Beds are great and always clean, never have to wait
November 20, 2016
Hannah is hands down your best associate!
November 9, 2016
The salon is so clean and the beds are very nice, always with updated bulbs. Most of the girls who work there are so friendly!
November 8, 2016
Very friendly and informative. Very clean. Staff was very well informed.
October 28, 2016
The girls are always very friendly and knowledgeable about the products!
September 8, 2016
Platinum beds are a big disappointment, I get a much better tan in other beds. Also asking or promoting lotion everyone you walk in the door is frustrating and annoying, if I needed lotion I would buy it. One employee always looks orange and blotchy from spray tan probably not good for business. All though I have issues with somethings the staff is always super.
September 6, 2016
Bulbs seem weak. Would be nice to have more music options. Im currently in the 12 min bed. Your springboro staff is very nice.
September 1, 2016
The salon is clean and inviting. Staff is welcoming and warm and educated on tanning strategies. Would have liked a detailed receipt showing purchases and plan reflecting discount.
August 22, 2016
Prices are very high. Need options other than monthly. Most likely won't renew at Palm Beach due to cost. Will go back to previous salon.
August 20, 2016
Always clean and inviting. Fast in and out.
August 17, 2016
Its always amazing coming there....everyone is very helpful.
August 3, 2016
I like coming there and the staff is amazing
August 2, 2016
It was really nice
July 23, 2016
the staff is very friendly. I love coming to this location. everyone is so nice and helpful.
July 20, 2016
Great clean place and I feel I got great color
July 16, 2016
The salon is always very clean and we'll taken care of! The girls are friendly whenever I come in.
July 6, 2016
I've tanned here the most and the longest time. I realized I've been pampered because recently I have tanned in Cincinnati locations that are absolutely polar opposite of this great salon in springboro. I've actually complained to springboro about the apathetic 'cross market tan' and the policies associated with that when I visit heyd park. I have the names of those associates and manager. Furthermore, my only complaint is to not sell me an upgraded package when I cannot use it wherever I go. I am a pharmaceutical executive traveling all over, yet cross market tan upgrades are frowned upon and it is made evident that 'if' they do it it is a 'courtesy' to me-someone who has already paid for the service within the company. That needs to be addressed immediately or I will not be able to continue my relationship. Recently tanned in Cleveland area (streetsboro) and had a good experience. Springboro is the best run and staffed.
June 29, 2016
I have very sensitive skin and was in need of a lotion that was paraben free. Your staff was extremely knowledgeable and was able to assist me with a product that I find to be fantastic! They are always friendly and welcoming and the the salon is always in above amazing condition. My sister in law told me about the salon, I am so glad I went!
June 17, 2016
Too much push to sell products and too many signatures to reactivate membership. Also water spray in bed #2 didn't work for two days.
June 8, 2016
I enjoy my tanning, and spray tanning experience mostly because of the staff, and their knowledge, always very friendly with a smile.
Thank you for the promotion to be able to upgrade to tanning beds for 3 months for 1 low price, and still have the same monthly rate that I am paying for my spray tans. I really appreciate the offer, and I hope you bring it back next spring.
Love the Staff at the Springboro location! :)
June 4, 2016
Great girls always being considerate & happy
June 4, 2016
Great place and friendly staff! Wish the beds had individual music channels like some other locations. Always very clean!
May 29, 2016
The employees are all very polite and welcoming. The facility is very clean and excellent equipment. I'm very satisfied.
May 29, 2016
Everyone at Palm Beach Tan are super friendly and helpful. Always a pleasure to go.
May 25, 2016
Allison was very helpful assisting me and my husband restart our membership yesterday.
May 17, 2016
Very professional and accommodating.
May 16, 2016
Personable and curious very helpful and love the way I look. Thank tou
May 15, 2016
Would like to go into facility without being asked every single visit to purchase lotion or other items. And never once been asked about the promotions from my emails.
May 10, 2016
Allison was very helpful but the system is flawed when former customers are punished instead of being welcomed back, i.e., the $20 fee to rejoin. That's CRAZY! I should have just taken my business to a different salon.
May 3, 2016
I loved the cleanliness of the salon and the service was fantastic! I felt comfortable to share my needs and I felt like they were met and exceeded!
April 27, 2016
I have been to different Palm Beach locations and Springboro has by far the best customer service. The workers are always extremely nice and helpful, I hate when I have to go to any other location.
April 24, 2016
Everyone is very helpful and nice. The place is nice and clean
April 23, 2016
I have tanned in Cincinnati. Akron, Columbus, and Springboro is the best location-even better than centerville, Oh.
April 20, 2016
Love the beds and the girls there are all so wonderful and helpful.
Allison, Chelsea and Kasey are the ones that I see the most!!
Great place to tan!!
April 19, 2016
Staff was helpful with lotion selection. Salong was very clean.
April 11, 2016
It appears there's only one person that can assist you checking in even if there's more staff right there in front of you. Would be nice if everyone could help you. I would like to have the music fixed in the first bed, I can't think of the name. I have a higher membership level and I use the first two beds upfront - always disappointing when the music doesn't work. Actually it is never really worked in that one bed – LOL. That being said over the last almost 2 years I can say that everyone working here has been very pleasant and fun to deal with. Also the facility is always kept extremely clean, greatly appreciated .
April 6, 2016
I would like to re-activate my membership and start working on my tan but I just can't justify $100/month for my Platinum status. I really like to only do the sunless spray tans and there isn't a package for sunless only. Also, I thought we had signed a petition against the sales tax.
Any suggestions? I don't feel like I can afford my tanning habit any longer!
April 3, 2016
I go in the mornings so there is usually never a wait. Staff is really nice and helpful. Beds and rooms are clean. Much nicer than other tanning salons.
March 31, 2016
Springboro Location is very clean and nice. Really like the staff. Always helpful and courteous. Very please I decided to tan there!
March 30, 2016
Staff very friendly and knowledgeable.
March 13, 2016
Tanning is great the staff is by far the friendliest at all locations downfall had issues with my account took two months to resolve and disappointed that the eye dream bed was replaced now has same tanning beds as a small business that is closer
March 11, 2016
I love my salon! The staff is always super friendly and knowledgable about the products offered as well. Really convenient location too as its close to home an right next to my gym!
March 11, 2016
Allison is springboro is best
March 6, 2016
Nice place, friendly staff, really clean
March 6, 2016
March 1, 2016
The person I checked in with was great! Offered me a sample of lotion and did not try and sell me lotions which was refreshing!!! She was so personable and friendly!
February 29, 2016
I love the Springboro store!! The girls (I mostly see Chelsea and Allison) they are so friendly and so very helpful with lotions and specials. I was dissapointed when I first started at the Centerville store, I was a NeoTan customer and PBT bought out NeoTan. We were supposed to get one month free and a 60 day upgrade. I did not get any of this. The Springboro store is close to where I work, Centerville is close to my home. If it wasn't for the Springboro store, I would likely no longer be a customer of PBT.
February 27, 2016
I'm generally not the type to spend my time complaining, but here's how my first visit to Palm Beach Tan went. I walked into the location in Springboro, OH. around 4:30 on Friday afternoon. There was a girl infront of me signing up for a new package. I waited for about 5 minutes to be helped, which was okay being that the girl working was by herself until 5. The only issue I had was when I was being helped, I showed the employee my email showing her 5 free tans that came to me from a friend who currently tans at Palm Beach (referral). She acted like they didn't do that, and basically dropped that whole conversation. So, next thing was the line of people waiting to check in, and tan... There were no clean beds apparently? Then the employee answers a phone call that ended up lasting about 3 minutes (no exaggeration, maybe put the caller on a brief hold?). Meanwhile, the whole lobby is filling up with clients. I felt SO bad for the poor girl working. Finally when it came to checking out, I had opted to do the package that is $69.99, as well as bought some bronzing lotion... $125 later, 20 minutes later, delicious smelling lotion, and nothing done about the referral tans?, I was finally tanning. I walk out of my room, after tanning, and she tells me she needs me for just another minute. She asks for my credit card as she has set me up under the wrong package, and needs to reswipe my card. So, long story short, my first experience at Palm Beach Tan was not the most accommodating. I felt rushed to pick what package, she couldn't tell me how much the pro ration was going to be for February, let alone, if I'd be charged $6 on April 1st, or $69.99?? I did not receive the free tans as stated in the email from the referral, and the poor employee was running around like a chicken with her head cut off. A transaction that should have taken maybe 5 minutes literally took 20. It was a mess. Nonetheless, I am excited to tan at Palm beach, but I wish the girl could've provided me more information, instead of just trying to get to the next customer.
February 26, 2016
Staff very friendly and professional.
February 24, 2016
Clean facility and friendly staff. The only reason I do not give 5 stars is the sales pitches every time you go get old.
February 13, 2016
Chelsea at the springboro store is very knowledgeable on the lotions, very friendly and just makes the experience of stopping in to tan very pleasant
February 9, 2016
I only spray and was not able to use the Versa as it was not working which to seems to be the case on a regular basis. The bottle was foaming around the container and water dropped twice while I was in the Mystic booth resulting in streaks.
February 9, 2016
check-in could be quicker.
name, enter, finger print, done.
seems to just take longer than it should....
February 5, 2016
Having had a bad experience at the Heyd Parkl location (first week in February) in the Cincinnati market, I am very grateful that Springboro (Dayton Market) has been my tanning home for the past several years. I understand that Heyd Park is in the Cincinnati market and perhaps not all information regarding clients is available, but the treatment I received while visiting Heyd Park (Kady employee) left much to be desired. A look at my purchase history in Springboro over the years will show my loyalty. Was I spend more time in Cincinnati, I will look to use a competitor based on the experience in Cincinnati. The Springboro group including the Regional Ashley deserve special recognition for providing excellent customer service throughout the years.
January 31, 2016
Love my spray tans! :)
January 29, 2016
The employees are super friendly and professional. They are very knowledgeable about the tanning beds and products. The place is always very clean and well organized. I recommend to all my friends. My only drawback is I wish they did not push the products on you so much. Other than that I love it!
January 27, 2016
Employee was friendly and helpful and I liked the new bed. I do wish you would price your lotions more reasonably. I can purchase for 60-75% less on Amazon
December 21, 2015
generally friendly staff. clean salon. i know people who tan at middletown salon and it appears that salon's bulbs are better than those at springboro but springboro is a better location for me. i miss the 3month upgrade promos
November 10, 2015
I had a great experience. The sales associate Allison was truly the sweetest girl that has ever helped me at palm beach tan. She was very knowledgable and a very nice woman. I seen her interact with two customers in front of me also and she treated everyone with the utmost respect. I also always get the best versa sprays at Palm beach.
November 9, 2015
Always so nice and helpful!