December 20th 2019
This was my first time tanning and I was very nervous and didn't know what to expect. Thanks to Autumn, I had the best experience. Great customer service and she was so helpful. I will definitely go back because of her.
September 24th 2019
I have been a member for a long time and depending on which Palm Beach you go to will depend on how often they change their lights and how often you'll need to go. Great place to get a tan
July 10th 2019
All the girls are amazing and helpful !! Andrea is super sweet.
July 2nd 2019
Great customer service and tanning experience.
June 21st 2019
I love tanning at palm beach on preston rd and on beltline rd.
May 10th 2019
Amazing experience as usual- the staff was extremely friendly and helpful and the facility was perfectly clean!
May 8th 2019
the beds are clean at each location, the stores are nice and very clean, staff is always nice, courteous and helpful. Only one small suggestion, usually there are 2 hallways of rooms. I usually have to walk around to find my assigned room. Directional signs like in a hotel posted at the head of each aisle would be very helpful! Thank you!
April 18th 2019
Friendly, fast and informative.
April 17th 2019
Great! Tapanga was very friendly and helpful!!!
April 11th 2019
Haley was amazing! Helpful and knowledgeable
March 24th 2019
I go to the Plano / Addison location and everyone is so nice! They’re quick to check me in and always let me know when they’re having a sale on my favorite products.
February 23rd 2019
Great locatiin, excellent staff
February 23rd 2019
Love all the staff at this location (Mckinney TX) . Grace and Dolcia and Mouse especially.
January 8th 2019
The girl who helped me was sweet but soooo pushy about products, even when she asked if I needed anything and I had already told her no. That’s the only thing that REALLY annoys me when I go in to tan
January 7th 2019
Everyone is always pleasant and professional.
June 27th 2018
Love your stores, always great customer service. Prices for tanning service is a bit high (but no different than anywhere else) but prices for products are way too expensive. I'd definitely buy more of them if they weren't so high.
March 21st 2018
Everything was great!
March 17th 2018
Clean and friendly. Goggles were tied in a knot so they were too tight and not adjustable. Samples to take home would be useful because I’m interested in buying products, but never know what the differences are. I wish you guys were in Little Elm on 380!
January 17th 2018
Always great service and good explanations of products!! Great sales staff!
November 22nd 2017
It would be very nice if the beds different functions worked since us members pay for them. Also if there was a towel and eye protection in the room before going in and shutting the door, stripping down and realizing you have to put your clothes back on and go ask for these things. The staff always varies as so do their terrible attitudes
November 12th 2017
always friendly, helpful and having a bed available right away
October 23rd 2017
Friendly staff, clean environment, love the vibes!!!
September 26th 2017
Service was great. Just curious though why a spray tan cost $10 and the total comes to $12.71. Are tan taxes 30%?
September 24th 2017
Sierra is wonderful! I ran in about 10 min before closing. She was so sweet. Wasn't upset that it was close to closing. Lover's & Inwood consistently has a fabulous staff!! Manager Sara is the best ever!!!
August 21st 2017
Casey was fun!
August 17th 2017
I loved Jennifer, but the store manager needs work. This store is also very out dated compared to other locations I have visited. Would like to see some improvement next time I visit.
August 8th 2017
The girls always friendly the beds are always clean
August 1st 2017
Most of my trips to your tanning salons are great!
July 21st 2017
Everything about the staff is great, love them. It'd be great if the tanning beds extra features actually worked though such as the misting or aroma since I'm paying for the whole service. I have also been put in beds where bulbs were out.
July 11th 2017
Easy in easy out beds are always ready. Price is good! Thank you
June 27th 2017
People are friendly, stores are clean. I do wish the lotion prices were not so high!
June 6th 2017
Very good, not a problem with staff. Reviewed the candles available, but the price is too high to make a purchase. I had just bought 2 candles for less than the PBT price for 1 candle. Also, reviewed the price of the 90 day upgrade. Didn't make a purchase.
May 9th 2017
Clean operation, friendly staff, no complaints
May 9th 2017
Always courteous and always clean and neat.
May 7th 2017
Staff is always very helpful and friendly.
April 27th 2017
I love the Addison location I'm at! Mercedes is always so helpful with anything I need. Everything is always clean and they stay on top of things so there's never a wait!
April 23rd 2017
The staff is so peasant when I go in.
April 23rd 2017
Walk right in and be helped
March 29th 2017
Wonderful staff - no waiting in line.
March 27th 2017
Expectations are always exceeded!
March 7th 2017
This is my first time ever at any establishment of this type. I am recently retired and need to get darker before summer trip. A young lady named Mercedes helped me. She was very patient with my questions and made me feel right at home. I am sure glad I chose this place for my business.
March 3rd 2017
Lovers & Inwood is amazing! Has the best associates!!
February 26th 2017
Mercedes is doing a great job. She is helping me get my tan back. This location (Marsh and Beltline, Dallas TX) is always clean, beds are good and in good proximity.
February 25th 2017
Always cheerful and exceeds expectations!
February 24th 2017
Some places are better than others. Tyler, Tx and uptown Dallas tx are so great. The employees are so friendly and the beds are top notch. Addison tx could use some help. Manager is moody. Sometimes the beds don't have all the features working. Prices and special offers are great. I understand the 2-min increase rule but should be flexible when you come back 2 days later w/ no sign of burn. Especially if you've tanned multiple times in a level 4 bed fairly recently. The adherence to this rule is totally a deal breaker for me.
February 23rd 2017
Very good experience yesterday
February 19th 2017
pbt Addison is very clean, staff is extremely polite.. no wait time, staff is very accommodating and helpful.. very attentive to customers! the manager was extremely knowledgeable and helpful getting me signed up! Kudos!!!
February 17th 2017
All has been great so far!! Very helpful, friendly and attentive!
February 2nd 2017
If you get behond on payments for any reason and are making payments to get current you are made to feel terrible and treated rudely at carrolton location.
January 20th 2017
Good salon. With there were better pricing for packaged and spray tans. I also wish they would bother you to buy lotions every single time you walk in.
January 8th 2017
Always courteous! Great staff
January 2nd 2017
always friendly and helpful staff
November 28th 2016
With PBT employees moving it is hard to feel welcome, and since the water is only for platinum customers it isn't very welcoming.
November 26th 2016
Elise was a great help signing me up at the Addison location in Dallas . Very helpful with great friendly service.
November 8th 2016
Great salon. Wish all locations had updated beds.
October 30th 2016
Mercedes has taken great care of me! Great addition to the staff
October 30th 2016
We used to get water at our level now you don't it is only for Diamond level. Why should I continue with Palm Beach Tan. People aren't as friendly as they used to be. Yes the speak to you but hello or hi and that is it.
August 9th 2016
Lotions are outragious in price...never any sales. Girls in p.m after 9 not allways very friendly
August 2nd 2016
With a fun, customer facing store, the staff should be friendly. Especially management! On a couple occasions the Store Manager, Austin has had an attitude and wasn't friendly at all. One time when I was reviewing a billing issue he cut me off in the middle of my sentence. He said "I'll just update it". My concern was not updating it, but wanted to make sure PBT wouldn't try drafting that account again. It was my credit card and my CC was stolen. This just leaves a poor taste.
July 20th 2016
Great staff! Great salon!
July 9th 2016
Always greeted when I come in and the new guy who started working when I come in now is great
June 7th 2016
Great customer service!
June 6th 2016
Lover's & Inwood always have the best salon associates. Very friendly & knowledge. The salon is clean.
May 22nd 2016
Very nice staff but they always feel like they are in a hurry and I cant ask questions. I am usually the only one in the lobby
May 12th 2016
Casey, the Manager is awesome! Always friendly, and very personable. Glad to see him back to this location!
April 22nd 2016
Addison Tan is a great location. All the staff are always friendly and prompt!
April 8th 2016
Always friendly and facility is always well maintaned
April 6th 2016
I love the customer service and the tanning beds
March 20th 2016
Great beds and great costumer service. Love the rewards program and look forward to my free spray tan this month. Single lady who has to work overtime to afford to tan appreciates the additional perk!
March 15th 2016
Everything is great!!
March 5th 2016
staff always friendly; store always clean and neat; equipment is great shape
March 5th 2016
Staff at night is always very pleasant and smiling. The facility is very clean and well kept
March 2nd 2016
When Meagan waits on me I would say it is always GREAT. She knows my name, DOB always without me having to tell her anything. Very pleasant & always helpful & in a good mood. I only gave an Average because when someone else waits on me you can tell I am only another "fingerprint" in the system. lol Not personable and seems t careless to get to know their customers.
February 29th 2016
I've never had any complaints with this location. Taylor always does a great job and gives me great guidance.
February 24th 2016
Staff is great...very pleasant and helpful.
February 18th 2016
Jasmine was a great sales Rep and very helpful and with explaining everything.
February 14th 2016
Friendly staff, not pushy at all but make sure I am a happy customer.
February 3rd 2016
We enjoy going and speaking to the staff they make you feel welcome. The turn over at the stores whether they quit or move to another store is annoying, you have to start the whole process of getting to know the staff.
January 27th 2016
November 10th 2015
Customer service is great, always offering the current deals and specials.
November 6th 2015
I have enjoyed tanning with you guys for longer than I can remember. I love the lotions, the beds are always clean, and I never have to wait in any lines. I tan at the location in Addison, TX bc it's the closest to my building. The Store Director, Taylor, is great with product suggestions, and skin care advice. Keep up the fantastic work, Palm Beach.
November 5th 2015
Always great service from Katherine and Haley in Carrollton and Meagan and Taylor from my home store in Addison. Great people always informing me on specials, but no pressure sales. Best part of my day!
November 5th 2015
You don't put new bulbs in beds soon enough, you charge alot a month and do not maintenance the beds that often.
October 16th 2015
Great beds, nice employees.
October 2nd 2015
There are always good deals.