June 17, 2019
I just started tanning again and PBT was my first stop.
June 14, 2019
Favorite part of my day when I come tan. Machines are clean, service is spot on and a quick 10 minute nap in a PBT bed is perfect for a quick reboot.
June 10, 2019
I sat at the Braker Ln location until 8;45 am Sat morning , it was supposed to open @ 8 .. I left and had to travel 10 miles out of my way to use a Mystic .. not a great use of time on a weekend . I wanted to use my points that were about to expire
June 7, 2019
Great, friendly staff! The facility is always clean! Nice experience
May 10, 2019
Everyone is so nice and helpful!
May 4, 2019
The associate that checked me in on Friday 5/4,
was very friendly.
May 3, 2019
Great, friendly and informative staff!
May 2, 2019
Staff is friendly and bubbly. Always nice and respectful. Do their best to be speedy with service. Salon is very clean. Always have products and spray tans stocked.
May 1, 2019
Staff is always super friendly
April 28, 2019
Always friendly and professional!
April 26, 2019
Both locations I visited have friendly, enthusiastic employees and make the tanning experience so enjoyable!
April 26, 2019
The manager at the Braker Ln location in Austin, TX is amazing! I used to work for the company many years ago in Virginia, where I am from, and she understands to not try to push me into lotions or things and just lets me tan in peace and and buy product as needed. Sometimes the other girls that are there, not including Evee (she is super nice and helpful as well), are kind of rude and don't know how to handle rushes of people. Again, I used to work for the company so I know how this operates and how to work these situations. I sometimes just feel neglected or rushed when I go in with other people working there. Other than that, I love this location and the ONLY thing that will make it even more amazing is if ya'll put in the IDREAM bed. IT IS MY FAVORITE!!
April 26, 2019
Staff is always great! The 20 minute beds need to be updated. Lotions are way too expensive especially for a really good one. Rewards for long time customers should be more. Overall I love my location. Just wanted to give my two cents worth of information.
April 11, 2019
Amazing tan, Amazing Customer Service, excellent packages. Keep it up
April 9, 2019
Volente is my favourite location, and I love all the beds I've tanned on/in!
Employees at Volente are super nice and professional as well.
April 6, 2019
Staff were super helpful and answered all my questions. I felt at ease making the decision to join PBT.
April 2, 2019
Both times I have been in the employees there have been super friendly. When I was signing up Evee showed me all of the beds and told me all about the different packages and lotions available. I have been very impressed by the customer service!
March 31, 2019
Girl who checked me suggested a new bed and I liked it.
March 24, 2019
Love the individuals in store now - helpful, courteous and all around pleasant. GREAT hiring!
March 18, 2019
I really enjoy going to my Palm Beach Tan. The entire team are extremely fun to see. They greet me with a smile each and every time I come to tan. The beds and the facilities are clean and well maintained. Did I say the entire team are amazing and helpful. And my tan ain’t bad either.
March 12, 2019
Grace Anne goes above and beyond for me every single time!! She just makes the whole experience there just ten times better
March 11, 2019
Great place great beds and service
March 5, 2019
There was a bit of a wait when I walked in, but another staff person came in and quickly assisted. Both girls did their very best to accommodate us as quickly as possible! I’ve always enjoyed the customer service I receive at this location.
March 3, 2019
Great customer svc
February 24, 2019
GraceAnne is absolutely amazing and makes my tanning experience so awesome!
February 21, 2019
A great place to tan! All of the ladies are so nice and attentive! I was originally with Darque Tan and was sent to PBT when they closed their doors. WOW what a difference!
February 12, 2019
Brooke was really amazing, when I was asking about the upgrade specials she explained it and I ended up buying 3 upgrades and getting 3 free! Awesome deal!! Thanks Brooke
February 9, 2019
I wasn’t told about any sun tan lotions, I had a bottled picked out and was about to ask question but she just took my name and sent me to the tanning bed. When I went to leave I again stopped at the counter and she walked up front said bye then walked back to the back. Even waited a few minutes and nothing so I left. The top acryicls where very dirty, you could see smudges on the top and along the side.
February 7, 2019
Every time I have been in the staff has been wonderful! Noticed last night that the color of my skin is finally changing and I am THRILLED!
January 28, 2019
All the girls have been very nice and helpful every time I’ve been in!!!
January 27, 2019
It’s not very often that I have an issue with anything at the salon. The girls are always nice, and it never takes more than a few minutes to get in.
January 26, 2019
I often don’t like asking for the new scoop on lotions or any new potential sales and savings because it makes me think it’s not important. I know it’s VERY good practice to have tanning lotion. Most the times I go in the acrilycs aren’t fully cleaned but the staff are always HAPPY and Very friendly!!
January 22, 2019
They’re all great
January 20, 2019
Outstanding... Staff is amazing and the product seems to be working perfectly.
January 20, 2019
Great beds, great and friendly service, extremely clean. Theres a lot of staff that comes and goes but i noticed that everyone is great that comes in that is new staff.
January 13, 2019
I love the salon, the employees are always nice, and it’s very clean. I just wish there were more specials for members
January 8, 2019
Enjoy the friendly professional employees.
January 7, 2019
The girls there very helpful and explain what ever question I had.
January 4, 2019
Very friendly staff, clean salon. Always a pleasure stopping in.
December 28, 2018
I walked in the girls checked me in, I got my 20 mi Ute tan, everything was great.
December 25, 2018
December 22, 2018
The woman who signed me in to a tanning bed appeared very uninterested in me coming in and less than stellar in her customer service attitude. Otherwise, the tanning bed experience was good as usual.
December 21, 2018
Kait was so welcoming, well informed & just plain AWESOME! Yes your beds are great but she put me on a game plan for the best tan & im gonna remain a loyal customer because of Kait! When i refer anyone, im sending them straight to Kait! She deserves recognition & a raise from you guys! Great hire! Good job Palm Beach on an excellent staff at the location on Braker in Austin Tx.
December 10, 2018
The salon is very clean and the staff is as friendly as could be. i want to especially point out the consultant that helped me, MISTY, was super helpful, knowledgeable, and one of the reasons ill definetly go back and refer my friends to this location.. Prices are veey doable but more product promotio s or deals would be cool.
December 9, 2018
There was no wait, the girl behind the counter was very friendly
October 13, 2018
Hi, I am interested in a membership that's kind of like a "pay as you go" type service. More specifically one where you pay only for the # of visits you make. For instance, I decide I "need" to go tan today and again say, Monday. I would pay for two days rather than 3 days as I only utilized your services for 2 days. Not to be confused with someone who does not have a membership & they pay "walk in" prices each time they visit. Hope I've been clear as to what I'm looking for. If so, does PBT offer anything like that, for MEMBERS?
September 9, 2018
Its ok. I dont like the smell the beds leave on me, or my girlfriend.
June 5, 2018
pleasant as always
April 19, 2018
April 18, 2018
Exceptional service, great beds and booths. Lakeway location rocks!
April 16, 2018
It's always so pleasant to go there. It's my relaxation time.
April 15, 2018
Everyone is so friendly
April 14, 2018
Taylor was very helpful and efficient when helping me.
April 12, 2018
I love Palm Beach!! CJ at Anderson mill is so sweet and chipper and a real day brightener! I also visit two other salons-183/braker and the cedar park location. Staff there are also super friendly and knowledgeable. Always feel like family! Great variety of beds with superb results!
April 6, 2018
Excellent staff! They answer all my silly tanning questions! They are always so happy and helpful!
April 4, 2018
I decided to start tanning for my wedding in July and it has been a while since I have done this. The girl that was there was super helpful she helped me choose a grade of bed that was right for my and gave me the best lotions in my price range. She was very patient.
April 2, 2018
Absolutely love this location. They’re so kind and informative
March 31, 2018
Taylor and Candice are such great representatives of your company! They are always professional, friendly, and helpful.
March 27, 2018
It was very clean and the staff was knowledgeable and very friendly!
March 18, 2018
Awesome service. Amazing beds!
March 15, 2018
The gentleman that is your manager is wonderful. He's very personable and knows the policies well. Exceptional customer service!
March 14, 2018
Rep was very knowledgeable and helpful
March 13, 2018
Staff is always has a good attitude and is very helpful. There always seem to be available beds that are always in good shape. The one downside keeping it from 5 stars is the parking situation, sometimes you just have to keep driving as there may be no place to park or the only spot available is not wide enough for one car.
March 8, 2018
Payton was awesome! She knew what she was doing and I got in and out with no issues
March 8, 2018
Always very clean. Representatives are all very personable every time. Great environment and quit getting Gap
March 5, 2018
The entire staff is amazing! Warm, inviting, incredibly friendly, and that beam of sunshine Taylor lights up the other customers like a spotlight on a actor. His product knowledge and eager to please attitude make visiting the location on Anderson lane and Braker a pleasure.
March 1, 2018
Love, love the ladies at the new Cedar Park location
I drive from downtown Austin passing several locations because of these ladoes!
February 26, 2018
Went in for my free birthday tan. Really appreciated the thought!
February 25, 2018
Peyton and Rachael are great
February 24, 2018
I’m disappointed that the Parmer location closed. I now have to travel further to braker to Tan. That location has a parking issue. The spaces provided are smaller and many times you can not park. I have not been able to tan many times due to parking not being available.
February 23, 2018
Taylor did an awesome job and explaining the change from darque tan closing. Definitely very pleased with the customer service at palm beach. Excited to be tanning here now!
January 29, 2018
Great! Again ☺
January 26, 2018
I just transferred over from Darque and had a great 1st impression with Taylor . He is knowledgeable, friendly, professional. I just wish you had the message chair and sauna!
January 22, 2018
I was a Darque Tan member until they closed their doors and PBT bought their accounts. I went to PBT for the first time (Braker Ln location). The girls took care of me, put me in a great bed. Answered all my questions and made my experience great. Happy for the switch!!
January 21, 2018
Newly transferred after Darque tan unexpectedly and without warning closed. BEST thing that happened all week. Love the staff, awesome beds, super clean salon. Couldn’t be happier!
January 20, 2018
All staff members were excellent, especially the manager, Taylor.
January 2, 2018
I have the Diamond Package which is the highest level and most expensive. Lately - I have been having to buy up charges for certain spray tan options. Honestly - for what I pay - I expected to cover anything and everything. This is something that has lead me to looking else where - If I pay to the top level - then why am I up charged ?
I would rate this a poor, but the service and employees are amazing in Austin. I would give them a great!!!!!
November 29, 2017
Seems like the woman that took care of me doesn't usually work there. She wasn't really nice like the regular staff is.
November 29, 2017
Awesome Customer Service all the time from every single team member. Beds and lotions offered are great as well.
November 20, 2017
Always a great experience at PBT in Round Rock! John is awesome!!
November 13, 2017
October 21, 2017
It is always so easy and convenient to go to this tanning salon!!!everyone is so nice and knowledgeable!!!! I go to the one at Braker and jollyville !!! Courteous and prompt with service
October 18, 2017
I'm a regular customer and love PBT. It's always very clean and service is great.
October 14, 2017
Greeted, served quickly, very clean
October 14, 2017
The staff is always so incredibly nice!!
October 5, 2017
Got my tan extender thanks to Taylor!
September 18, 2017
The employee was good. I will say this, paying $25 a tan for platinum when I freeze my account is absurd and I am likely going to cancel all together because of those prices.
September 16, 2017
Love tanning with ya'll. Everyone is great! Only wish you had mot closed the Parmer location. Its a little more difficult for me to get to the other locations all the time.
September 4, 2017
You closed the Parmer location will you be opening another one close to that area ?
August 31, 2017
On offense but my only complaint is your tanning lotions are so over priced. I could never buy them....eBay or Amazon has great prices and they are not out dated or open as your sales rep stated to me. Been buying over 20yrs and i dont have skin cancer or skin issues per my doctor.
August 31, 2017
I have been going to the Braker for 8 years and have never disappointed
August 30, 2017
Taylor at the Arboretum is always polite efficient
August 18, 2017
July 28, 2017
Always great!!! Love all the staff at Braker location they all know my name and are so nice!!!!
July 15, 2017
Was given he best suggestions for my spray tan. The color came out perfectly. The rep was amazing and was happy to look into deals!! She had so much knowledge and wasn't being pushy. So far my favorite location is the one on Braker and 183 Austin.
July 11, 2017
July 2, 2017
Very, very nice!
June 28, 2017
I travel to all locations in the area. I just want to tan not be approached with an upsale EVERY visit. Can you note accounts? Once I've declined an offer I don't want to be asked again on the next visit....
June 13, 2017
Each time i go in the staff can't find my account. My name is under Elizabeth and should be under Liz. I have asked for this to be changed each time and it's still not updated. Friendly staff but this is becoming annoying each time i go in and i'm in a rush.
June 13, 2017
Every time I come in everyone is so nice and helpful! I'm kind of new to tanning and they always take their time to explain things to me or show me how different beds work or make recommendations for me. Thank you guys for making it such an enjoyable experience every time!
June 12, 2017
Love this location!
June 9, 2017
As you walk in always smell so good. Very clean and good smiling customer service.
June 9, 2017
Staff always friendly most know me by name since I am a regular always clean and neat!!!
May 31, 2017
Friendly staff and alway there to help you achieve the perfect look your going for!
May 30, 2017
Love the I-Bed !!!
May 19, 2017
Very helpful people at the front desk 5-18-17.
May 10, 2017
Manager always remembers me, salon is always clean:)
May 6, 2017
Yesterday was my first experience with Palm Beach Tan & Rebecca was a huge help! She explained everything well, helped me select the appropriate package, and get everthing set up quickly.
May 2, 2017
They made it so easy to sign up and everyone was so nice.
April 11, 2017
Clean facility, nice staff.
April 9, 2017
I have been spray and bed tanning at PBT and absolutely love it. Brook and Payton are angels and very intelligent and product savy. Thank girls your the best.
April 8, 2017
Greenlawn location has become my favorite!
April 8, 2017
help info, got me signed up for membership
April 6, 2017
Great experience and wonderful staff! This is my new tanning home!
March 30, 2017
I would give it a five not because of anything to do with staff or facilities but rates. I spend $43 a month for my boyfriend and I and only get silver even after being with pbt now for going on right months. It would be nice to get something a lil extra for loyal customers.
March 26, 2017
Everyone is always nice and so helpful
March 10, 2017
I actually love this place and your team. Today I was greeted by a tiny blond girl (really wish I remembered her name) at the front desk who might have had the worst customer service skills I've ever witnessed. She made me feel stupid for typing in my pin too soon then when she ask for my name and didn't understand me she almost yelled "WHAT?". Then she told me about upgrading for a $1.10 to the gold membership, I was very excited and agreed. After she swiped my card she let me know that it was for the next two days only. I told her (not in an attacking way) that maybe for the next client to let them know it's only for a brief period before they pay, she responded "I do tell them" I said "well you didn't tell me" and she responded "well they should have told you about it earlier in the week". She really could use some training. Again, I truly wish I could remember her name. She was working at 10;30 on 3/10/17 with the blond gentlemen who is very kind.
March 9, 2017
March 4, 2017
The staff is always nice. Everything is very clean.
March 1, 2017
I like the updated beds compared to others in the area
February 22, 2017
I love when Caitlyn is working. She knows my name, and always makes sure I have the best expirence.
February 21, 2017
everything was clean this visit, attendant friendly and helpful
February 17, 2017
Savannah has always been super rude at this location. I just went and Deborah was very apologizing for Savannah's rude behavior.
February 16, 2017
I can't remember his name, but the blonde guy that works there has been nothing but friendly and very helpful every time I've been. Great customer service!
January 31, 2017
Service was amazing as always and I just love everything about the work inviroment!
January 21, 2017
Love this salon, they always want what's best for me.
January 10, 2017
Always love my tanning experience!! Great employees'n
December 9, 2016
Love all the employees. So friendly and helpful
December 6, 2016
I like the girls that are working the times that I tan, always fast and friendly. They are newer, and not very knowledgeable on products and beds. Have been needing some sunless products, but the current staff just isn't very informed. Otherwise a good experience.
November 30, 2016
November 14, 2016
Loved Luna! She's awesome and made me feel very welcome at the Braker Ln, Austin TX location Saturday. And just know that this location is never my 1st Choice. The regular staff treat me like I'm the "old" lady and taking away from the younger clients.
Just know that because of Luna, I'll follow her to any location where she's working.
October 29, 2016
The lady's are amazing! Never had a bad experience!
September 23, 2016
I LOVE Palm Beach tan! I have been tanning here for years and always get compliments on my tan/glow!
August 26, 2016
The staff is very friendly and helpful. The store and beds are clean. And there is always an open bed. I've never had to wait. Great tanning experience.
August 23, 2016
Caroline at the Braker and 183 location in Austin is amazing. She is always so helpful and she is an extremely hard worker. I only go to this location in Austin because of their customer service. I hope Caroline's managers recognize her hard work and exquisite customer service that she offers to the all of customers at this location.
August 7, 2016
All of the ladies who have helped me are amazing!
June 3, 2016
Great service! I've never been kept waiting and everyone is super nice!
May 25, 2016
All the people are so nice and the salon is always clean! I had an issue with trying to return a lotion the day after I bought it, but once I contacted customer service they solved the problem!
May 24, 2016
Good experience and great service. The Volente Rd/620 salon does not have beds as nice as the Westlake location.
May 13, 2016
Staff has been very helpful.
May 12, 2016
I recently moved to the Austin, TX area from Mesquite, TX. I went in to tan and the girls were able to get me in with no problems. They even helped me transfer my membership. The Braker location is awesome! I was told that I could go back to the Mesquite, TX on Town East Blvd and tan when I went back to that area to visit. So I go to tan 5/07 and request to tan, I sit there for literally half an hour after checking in, all the while I'm being ignored and other customers come and go. Then the girl looks up at me and tells me that she "made a mistake and someone else was waiting for the bed that I requested." At that point it had been 30 mins, there was no reason I should have been waiting that long, the bed is a 10min bed. I left without tanning. This has happened MULTIPLE times at this location since they moved. The staff seem clueless and customer service is not a priority.
May 7, 2016
Palm Beach Tan on Braker Lane in NW Austin & its staff are Positively the Best in Tanning! Way to go PBT!!!
May 4, 2016
Great customer service. Not getting the color I want. I'm told it's the lotion, yet I already bought the suggested lotion and now told I need a different, more expensive lotion. I have used tanning beds for years and received good results. Not sure what is different with your beds, especially for the price I paid.
April 29, 2016
Every time I go to the 620 and Anderson mill locating the manager is so helpful, positive, and honest. I haven't always felt this way at other locations, there usually rude, and judgemental.
April 22, 2016
All the day shift girls are so fun and cute and welcoming.
April 18, 2016
April 15, 2016
I go to the North Austin location and they are great. Really good selection of beds to use. I live in Circle C and there is another PB by me that is closer and would be better for me, but they don't have a great line up of beds compared to N. Austin. So glad I took the time to look around and see there was more to offer at that location.
April 14, 2016
The promotion was a great deal and the staff was very nice and helpful even though it was busy. Everything was clean
April 10, 2016
Love the salon, the gals working there are knowledgeable and great.
April 9, 2016
Great service this time
April 4, 2016
Some locations seemed to know and help better than others. Specifically the north hills location on braker lane. Great staff!
March 10, 2016
I have started going to the Parmer and Metric location. It is close to my work. The staff is great. The facility is clean too.
March 9, 2016
I have only been 2x- my first time was amazing and I got great product but my 2nd time I burned to a crisp and was frustrated because I'm about to get married and am hoping for a bronzed look. I'll keep trying in the next week to make sure I'll get it!
February 29, 2016
As always Palm beach and the people working there were helpful and super nice
February 22, 2016
Love PBT. I have been a customer for quote sometime. No complaints
February 17, 2016
Fast,convenient, you know what I like
February 16, 2016
The girl who helped me was very nice and knowledgeable but I am disappointed that your website advertises a $20.00 membership when apparently that bed does not give any color? I am pretty sure a majority of people are going to the tanning salon to obtain color. Also, I wish the lotion selection was more affordable, I asked to see the cheapest lotion and it was $69!
February 12, 2016
I love how personable the employees at the Braker Ln location are. The manager is awesome! The staff always goes out of their way to make sure I'm pleased with my experience at the salon and are all super friendly. The salon is always clean and properly stocked as well. My one suggestion for improvement is to fix the stereos in the rooms so the volume works and there are more than one or 2 stations to select from.
February 1, 2016
Definitely my favorite Salon in Austin!! Great, personal staff and great machines!!
January 30, 2016
Aurora is awesome! Always helpful, friendly & professional
January 27, 2016
The girl that helped me was prompt, cheery, and efficient.
January 26, 2016
the last two times my bed did not turn on, the last time the top lights did not work and I could not turn off the fans. the receptions accommodated by giving me two upgrades, which was very nice, but it was still very uncomfortable
October 6, 2015
I've been coming to Palm Beach Tan since I moved here, and have been a regular at 4 different locations and they were all great. I love that the staff is always friendly and pleasant, and the customer loyalty rewards program is nice. The only thing I would change is being asked what lotion I use every time I come in (which only started in the past year), the first couple of times I didn't mind but when I go tan 1-2x weekly and the same employees are asking me the same question and I always give the same answer, I do feel like there might be a better way. Especially when sometimes this leads to lengthy discussions on lotions and while sometimes I don't mind learning about new products, sometimes I'm in a rush and need to get tan and get out. :)
October 3, 2015
Aroura was super friendly & very helpful! That location is always very clean.
October 2, 2015
Everything is clean and the workers are nice and helpful.