Palm Beach Tan Frisco

Tanning experience is always good. Sometimes customer service is just okay, but overall pretty decent for the price.

I love this location, it's super clean and organized. The staff are always there to greet me immediately and management is always friendly and answer all the questions I have. They always have good deals and bundles as well. Zack was super helpful my last visit and very knowledgeable about all the products and services they had. I will be coming back!

Excellent customer service!!

Always great CS

Jason does a good job managing this location. Loved Cory and Neil but after they were both gone this location was awful!!! So glad Jason has brought it back to where it should be!! Way to go Jason!!

The front reception team is always nice and helpful.

Great staff and very clean. Couldn’t ask for more

Need a little better HVAC control, the front of the store was frigid and the back was burning up. Especially room 16. Nothing was because of employees, they are always helpful

Walked in the shop and was greater with a smile. As I am a regular guest she asked me what bed I wanted today. She then asked for how long. I then typed my code in and enjoyed my tan. Always enjoy the Eldorado store. Today I left them a couple gift certificate for chick-fil-a next door. Hope they enjoyed their lunch.

Normally at the one on Preston, I don't notice any color really. At the one on Eldorado, I got good color, but it was hotter than usual and the face tanner would not shut off, nor did the fan really blow.

Fantastic!?

The staff is always so helpful, polite & friendly.

Aly at the Edorado Pkwy Store is the more informed employee out of all the locations I’ve been to.

Everyone is always so nice! I live getting my spray tans here weekly!

I miss Cory, BUT the new manager Neil is a really nice and very knowledgeable guy. Glad he is in our Prosper location since Cory isn’t any longer. He’s also very professional and good at selling products without being too pushy!! Just gives his honest opinion and lets the customer decide. I ended up buying a product a couple weeks ago from him and I really love it. There was another girl there a while back who literally tried for like 10 minutes to sell me a product. It was a total turn off! No means no!!

I’m upset that I canceled my original gold acct that I had so I could take care of an important obligation. To come back 3 weeks later to try to sign up again and got charged again for a 20.00 service fee. I asked the mgr to waive it and he said he could not.

Cory and his staff are absolutely THE BEST there is. I always feel welcome and appreciated. The salon is clean, comfy and ready to take me to my happy tan place :~)

I always receive excellent customer service in the 2 locations I frequent. Staff is helpful and knowledgeable.

Cory is doing a great job as store manager. Always so friendly!! I miss Chrissy but Cory is taking over the role marvelously.

I just want to say Corey is the best manager!! I really enjoy every visit the girls are very friendly and sweet !

Although the location is currently under construction, I had a great experience. The staff was nice and got me in and out quickly - even on a very busy Saturday afternoon!

depending on which location I go tanning in for the Mckinney location 3 stars the staff isnt very friendly and being in a level 4 bed I rarely tan , at the Frisco location a 5 star the staff always makes you feel welcomed and always coming out a little dark than going into a level 4 bed.

I love this salon more than any other I go to!

I love the salon on Lake Forest! My favorite, 2nd fav is Plano @Parker, 3rd place FriscoWe recently moved to Celina from Frisco and I changed my salon location to the Lake Forest. The manager Jonathan is AWESOME!! The Salon is clean. Everyone is friendly and inviting.

I noticed that Chrissy was not there my last few times. I always liked Chrissy, but the new manager is very nice too. Cody or Cory was his name I think.

Love the girls over at Eldorado and tollway location.

I love the location on Eldorado in Frisco TX. Amanda is my absolute favorite and always gets me in the best bed for my skin❤️

Manager was great! Very helpful

Everyone is so great and very helpful. Easy to talk to. I always have a great experience!!??

I always have a great experience. The girls are so helpful.

The staff at the Frisco North store are all great!! Always warm and welcoming! Chrissy and Kristy are great! Both of them are very helpful and extremely knowledgeable!

Always a great experience at the Eldorado Frisco location.

Manager Chrissy was very informative and super friendly.

i enjoy the service but at times i feel like i am only just a number to the staff when they push me to buy products or upgrades. i know they work commission style so i understand the urge to sell and promote, but i dont agree with the 'pushy' attitude and frustration which i feel from them when i decline.

Excellent customer service

Always friendly staff. Chrissy is great!

The manager at the location is extremely helpful and very kind. She makes it a great experience and my move / transition to the area stress free and seamless.

So far the staff is great. Facilities are clean and normally when I go there is not a long line.

Nothing spectular or bad. This was an average visit.

The newer staff to this location is starting to settle in and their customer service has improved. I'm starting to see name tags as well. 'Chrissy' checked me in today and was efficient.

The location in Frisco on Eldorado is AWESOME.. Amanda is the nicest, sweetest, amazingly kind person ever.

Employees know me by name when I walk in so getting to tanning is quicker!

I only do spray tan and the first time I tried PBT I couldn't believe it, it was so great and so much better than the place I'd been going to for years. I wish I'd discovered this place a long time ago. It's the best place I've ever been to for spray tanning. The equipment is always working and it gives a superior tan and the staff is always very nice and friendly. Great place!!

You need to give more incentives to your customers who continue to come year around.

Amazing

I visited your location on Eldorado in Frisco on Thursday night, April 4th. The 1 and only Mystic spray tan machine was out of order, which is odd considering it is a fairly new machine. This location used to have 2 mystic spray tan booths and now they only have 1, which is unfortunate b/c it has been 'broken' on two different occasions that I have visited this salon . The wait time to use the Versa spray booth was an hour, with 5 other clients waiting in line ahead of me. I just don't understand how there is only 1 Mystic Booth available at this location? I went to the other Frisco location off of Preston Road and did not have to wait long at all. I feel bad for the employees who work at PBT, they are almost always working alone during peak hours & can't even pick up the telephone b/c they are too busy helping the customers in the salon. You guys need to figure out your staffing situation.

There were a few times when the bed wasn't clean you could see the lotion marks from the previous tanners.

Everyone is always polite and there was no wait.

Love all the employees. Brittany is the best manager. Never met nicer tanning salon employees.

Glad to see the store has been remodeled. It was in desperate need. Staff was friendly and helpful. A little pushy with product sales.Got the spray tan. It was better than expected. Overall, I was pleased with my experience.

This is the best tanning salon I've ever been to, and I've been doing this for years. I only do the spray tan and they have the most phenomenal spray tan I've ever seen. It's the best !!!

Always friendly and clean!

The staff is very friendly and wait time minimal. I love the tanning beds, however, it would be great if the MP3 jacks would work. I prefer to listen to my own music while I tan. Also some of the fans don't work in the beds which is a problem for me because I get very hot and sweaty when I tan.

The team at the Eldorado location located in north Frisco has the best attitude no matter the situation. It's a very enjoyable experience. Thanks!

Brittany and the rest of the staff are GREAT!! A lot of tanning places tend to have a snotty staff but these girls are the best. Friendly and knowledgeable. Place is always clean. Love them!

Love Brittany and Amanda at the Eldorado / Dls North tollway Frisco location. Always friendly and the place is always clean..

I just transferred from planet tan to obtain and I must say for 35 a month in the silver plan, I am told you only have an older 20 min bed and 1 stand up? Really? If I down grade the membership, there is only one bed! I am very disappointed that I changed my membership.

Up sell is always off putting and insincere. Leaves me unhappy with a new package I will overpay for and a new product I will likely return because they all have 100% markup and my derm freaks out when they break me out.

Everyone is very nice and they real care about you as a customer. I have recommended this place to many of my friends and family members.

Love this place! Best tanning salon I've been to!

This location is nicer than the location on warren & Preston in Frisco. Staff is very friendly at both locations but my last visit at Preston & warren I was shocked and disappointed in the selection for the regular beds. I did not choose palm beach as my previous tanning location was bought out by you. With them I received new beds for their "regular" 20min/stand up and here they were old "regular" beds. So much so I asked for the stand up and that wasn't any better. I also received 1 upgrade a month there and here I have to pay for everything in addition to my monthly dues. There is no customer appreciation from what I can tell and I wouldn't mind if the regular beds weren't so disgusting. I'm only rating this average because the staff is great...if they weren't friendly it wouldn't even be 1 star

My husband and I love the tanning spot on Eldorado the girls are awesome and it's very very clean The manager is always on top of her game

Prices are way to HIGH!!!!!!

They are always so KIND!

Britton was very helpful in transferring my account over from SunPoint. Just wish I would have known sooner.

Always have a good experience at the salon. Staff is very friendly and provides good service.

Staff is always pleasant and helpful, provide excellent customer service, all locations! Always clean and rarley have to wait for a bed.

I always have a great experience. Amanda and Jordan are fantastic!

Everyone is very nice. Store is in desperate need of an upgrade. I think tanning lotions are horrible inflated. I get mine at cost so I don't purchase at store. I notice a high turnover of staff. I guess that goes with the type of business it is. I'm pretty satisfied. Just don't like the high sell pressure to purchase products.

Palm Beach is a clean and friendly place. Kind and knowledgeable staff.

Very nice staff and helpful.

I love PB tan. Love your hours. I just wish the bulbs were changed more often. I typically use the same bed. I can tell when the bulbs are no longer even making a difference. I can only tan twice, maybe three times per week. I should not have to go everyday to notice a difference. Other than that, all is great. So please...change the bulbs more often. (I hear customers complaining to the desk about it as well) Thank you for listening....

Was only told I could go in for 6 minutes. Even though I mentioned I don't burn. The bed didn't feel hot to me and don't feel like I got any color from my session. However it was extremely clean but you would think there would be a trash can in the room. The staff when leaving was just talking didnt say anything as I left

Jordan and her team are always excellent and accommodating. Great job

Got right in without a wait. There were three employees working. Where a week ago I waited 25 mins with one employee working. Was nice to see adequate help this time.

I work in the customer service arena and really appreciate the quality of service I receive at this salon, everyone is very helpful and personable.

Staff was helpful and answered all of my questions, without being pushy.

The bed didn't even get warmed and I'm pretty sure it powered off on its own before its time. Not sure if I want to keep my membership here.

Personnel are always friendly and accomodating and beds are clean.

Not happy u removed the beauty angel in Frisco as it was the main thing I used. Not happy u removed spray tan machines either. Now it's too crowded with not enough spay machines. Not enough staff either. I really used to enjoy going before the removal of sunless machines. It is supposed to be a sunless salon.

My entire experience at your salon was outstanding. The staff was helpful, knowledgeable, and friendly! what more can a customer ask? Cleanliness!! Right? Well, let me tell you, I have never been to any tanning salon that took more care in the cleaniness of the beds, open areas, and the any area ! I would not go to any other location ! I highlty recommend Palm Beach tanning salon on El Dorado in Frisco to anyone!

Very helpful staff. Knowledgable about products, beds & didn't try to " pressure sales" on me which I appreciate.

Awesome staff!!

The lady working helped me quiet a bit when it came to signing up for a sunless plan but didn't really review the positions with me before tanning like I've always had done when I've come to pbt. This wouldn't be a problem if I tanned a lot but before now I've only done it twice in two years. Other than that everything was great and very clean!

Salon at Preston and Warren needs to change bulbs more often. Otherwise great.

Wouldn't honor a coupon for restarting membership with upgrade incentive. Other than that, the place is clean, beds are in good shape, and most of the staff is friendly.