January 31st 2020
Tanning experience is always good. Sometimes customer service is just okay, but overall pretty decent for the price.
October 28th 2019
I love this location, it's super clean and organized. The staff are always there to greet me immediately and management is always friendly and answer all the questions I have. They always have good deals and bundles as well. Zack was super helpful my last visit and very knowledgeable about all the products and services they had. I will be coming back!
September 24th 2019
Excellent customer service!!
July 28th 2019
Always great CS
May 5th 2019
Jason does a good job managing this location. Loved Cory and Neil but after they were both gone this location was awful!!! So glad Jason has brought it back to where it should be!! Way to go Jason!!
March 27th 2019
The front reception team is always nice and helpful.
March 24th 2019
Great staff and very clean. Couldn’t ask for more
March 19th 2019
Need a little better HVAC control, the front of the store was frigid and the back was burning up. Especially room 16. Nothing was because of employees, they are always helpful
March 6th 2019
Walked in the shop and was greater with a smile. As I am a regular guest she asked me what bed I wanted today. She then asked for how long. I then typed my code in and enjoyed my tan. Always enjoy the Eldorado store. Today I left them a couple gift certificate for chick-fil-a next door. Hope they enjoyed their lunch.
February 19th 2019
Normally at the one on Preston, I don't notice any color really. At the one on Eldorado, I got good color, but it was hotter than usual and the face tanner would not shut off, nor did the fan really blow.
January 31st 2019
January 18th 2019
The staff is always so helpful, polite & friendly.
January 17th 2019
Aly at the Edorado Pkwy Store is the more informed employee out of all the locations I’ve been to.
January 14th 2019
Everyone is always so nice! I live getting my spray tans here weekly!
December 9th 2018
I miss Cory, BUT the new manager Neil is a really nice and very knowledgeable guy. Glad he is in our Prosper location since Cory isn’t any longer. He’s also very professional and good at selling products without being too pushy!! Just gives his honest opinion and lets the customer decide. I ended up buying a product a couple weeks ago from him and I really love it. There was another girl there a while back who literally tried for like 10 minutes to sell me a product. It was a total turn off! No means no!!
June 18th 2018
I’m upset that I canceled my original gold acct that I had so I could take care of an important obligation. To come back 3 weeks later to try to sign up again and got charged again for a 20.00 service fee. I asked the mgr to waive it and he said he could not.
April 21st 2018
Cory and his staff are absolutely THE BEST there is. I always feel welcome and appreciated. The salon is clean, comfy and ready to take me to my happy tan place :~)
April 20th 2018
I always receive excellent customer service in the 2 locations I frequent. Staff is helpful and knowledgeable.
April 18th 2018
Cory is doing a great job as store manager. Always so friendly!! I miss Chrissy but Cory is taking over the role marvelously.
April 10th 2018
I just want to say Corey is the best manager!! I really enjoy every visit the girls are very friendly and sweet !
April 1st 2018
Although the location is currently under construction, I had a great experience. The staff was nice and got me in and out quickly - even on a very busy Saturday afternoon!
March 26th 2018
depending on which location I go tanning in for the Mckinney location 3 stars the staff isnt very friendly and being in a level 4 bed I rarely tan , at the Frisco location a 5 star the staff always makes you feel welcomed and always coming out a little dark than going into a level 4 bed.
March 20th 2018
I love this salon more than any other I go to!
March 20th 2018
I love the salon on Lake Forest! My favorite, 2nd fav is Plano @Parker, 3rd place FriscoWe recently moved to Celina from Frisco and I changed my salon location to the Lake Forest. The manager Jonathan is AWESOME!! The Salon is clean. Everyone is friendly and inviting.
March 7th 2018
I noticed that Chrissy was not there my last few times. I always liked Chrissy, but the new manager is very nice too. Cody or Cory was his name I think.
February 15th 2018
Love the girls over at Eldorado and tollway location.
February 15th 2018
I love the location on Eldorado in Frisco TX. Amanda is my absolute favorite and always gets me in the best bed for my skin❤️
February 14th 2018
Manager was great! Very helpful
February 13th 2018
Everyone is so great and very helpful. Easy to talk to. I always have a great experience!!??
February 13th 2018
I always have a great experience. The girls are so helpful.
February 13th 2018
The staff at the Frisco North store are all great!! Always warm and welcoming! Chrissy and Kristy are great! Both of them are very helpful and extremely knowledgeable!
February 6th 2018
Always a great experience at the Eldorado Frisco location.
December 19th 2017
Manager Chrissy was very informative and super friendly.
November 20th 2017
i enjoy the service but at times i feel like i am only just a number to the staff when they push me to buy products or upgrades. i know they work commission style so i understand the urge to sell and promote, but i dont agree with the 'pushy' attitude and frustration which i feel from them when i decline.
September 21st 2017
Excellent customer service
September 4th 2017
Always friendly staff. Chrissy is great!
August 28th 2017
The manager at the location is extremely helpful and very kind. She makes it a great experience and my move / transition to the area stress free and seamless.
August 15th 2017
So far the staff is great. Facilities are clean and normally when I go there is not a long line.
August 13th 2017
Nothing spectular or bad. This was an average visit.
August 3rd 2017
The newer staff to this location is starting to settle in and their customer service has improved. I'm starting to see name tags as well. 'Chrissy' checked me in today and was efficient.
July 30th 2017
The location in Frisco on Eldorado is AWESOME.. Amanda is the nicest, sweetest, amazingly kind person ever.
July 11th 2017
Employees know me by name when I walk in so getting to tanning is quicker!
June 14th 2017
I only do spray tan and the first time I tried PBT I couldn't believe it, it was so great and so much better than the place I'd been going to for years. I wish I'd discovered this place a long time ago. It's the best place I've ever been to for spray tanning. The equipment is always working and it gives a superior tan and the staff is always very nice and friendly. Great place!!
June 13th 2017
You need to give more incentives to your customers who continue to come year around.
May 5th 2017
I visited your location on Eldorado in Frisco on Thursday night, April 4th. The 1 and only Mystic spray tan machine was out of order, which is odd considering it is a fairly new machine. This location used to have 2 mystic spray tan booths and now they only have 1, which is unfortunate b/c it has been 'broken' on two different occasions that I have visited this salon . The wait time to use the Versa spray booth was an hour, with 5 other clients waiting in line ahead of me. I just don't understand how there is only 1 Mystic Booth available at this location? I went to the other Frisco location off of Preston Road and did not have to wait long at all. I feel bad for the employees who work at PBT, they are almost always working alone during peak hours & can't even pick up the telephone b/c they are too busy helping the customers in the salon. You guys need to figure out your staffing situation.
May 2nd 2017
There were a few times when the bed wasn't clean you could see the lotion marks from the previous tanners.
April 19th 2017
Everyone is always polite and there was no wait.
April 19th 2017
Love all the employees. Brittany is the best manager. Never met nicer tanning salon employees.
April 5th 2017
Glad to see the store has been remodeled. It was in desperate need. Staff was friendly and helpful. A little pushy with product sales.Got the spray tan. It was better than expected. Overall, I was pleased with my experience.
April 1st 2017
This is the best tanning salon I've ever been to, and I've been doing this for years. I only do the spray tan and they have the most phenomenal spray tan I've ever seen. It's the best !!!
March 25th 2017
Always friendly and clean!
March 24th 2017
The staff is very friendly and wait time minimal. I love the tanning beds, however, it would be great if the MP3 jacks would work. I prefer to listen to my own music while I tan. Also some of the fans don't work in the beds which is a problem for me because I get very hot and sweaty when I tan.
March 22nd 2017
The team at the Eldorado location located in north Frisco has the best attitude no matter the situation. It's a very enjoyable experience. Thanks!
February 24th 2017
Brittany and the rest of the staff are GREAT!! A lot of tanning places tend to have a snotty staff but these girls are the best. Friendly and knowledgeable. Place is always clean. Love them!
February 23rd 2017
Love Brittany and Amanda at the Eldorado / Dls North tollway Frisco location. Always friendly and the place is always clean..
February 20th 2017
I just transferred from planet tan to obtain and I must say for 35 a month in the silver plan, I am told you only have an older 20 min bed and 1 stand up? Really? If I down grade the membership, there is only one bed! I am very disappointed that I changed my membership.
January 26th 2017
Up sell is always off putting and insincere. Leaves me unhappy with a new package I will overpay for and a new product I will likely return because they all have 100% markup and my derm freaks out when they break me out.
January 26th 2017
Everyone is very nice and they real care about you as a customer. I have recommended this place to many of my friends and family members.
January 24th 2017
Love this place! Best tanning salon I've been to!
December 8th 2016
This location is nicer than the location on warren & Preston in Frisco. Staff is very friendly at both locations but my last visit at Preston & warren I was shocked and disappointed in the selection for the regular beds. I did not choose palm beach as my previous tanning location was bought out by you. With them I received new beds for their "regular" 20min/stand up and here they were old "regular" beds. So much so I asked for the stand up and that wasn't any better. I also received 1 upgrade a month there and here I have to pay for everything in addition to my monthly dues. There is no customer appreciation from what I can tell and I wouldn't mind if the regular beds weren't so disgusting. I'm only rating this average because the staff is great...if they weren't friendly it wouldn't even be 1 star
December 6th 2016
My husband and I love the tanning spot on Eldorado the girls are awesome and it's very very clean The manager is always on top of her game
December 1st 2016
Prices are way to HIGH!!!!!!
August 24th 2016
They are always so KIND!
August 24th 2016
Britton was very helpful in transferring my account over from SunPoint. Just wish I would have known sooner.
August 15th 2016
Always have a good experience at the salon. Staff is very friendly and provides good service.
August 5th 2016
Staff is always pleasant and helpful, provide excellent customer service, all locations! Always clean and rarley have to wait for a bed.
July 29th 2016
I always have a great experience. Amanda and Jordan are fantastic!
July 26th 2016
Everyone is very nice. Store is in desperate need of an upgrade. I think tanning lotions are horrible inflated. I get mine at cost so I don't purchase at store. I notice a high turnover of staff. I guess that goes with the type of business it is. I'm pretty satisfied. Just don't like the high sell pressure to purchase products.
July 21st 2016
Palm Beach is a clean and friendly place. Kind and knowledgeable staff.
June 27th 2016
Very nice staff and helpful.
June 27th 2016
I love PB tan. Love your hours. I just wish the bulbs were changed more often. I typically use the same bed. I can tell when the bulbs are no longer even making a difference. I can only tan twice, maybe three times per week. I should not have to go everyday to notice a difference. Other than that, all is great. So please...change the bulbs more often. (I hear customers complaining to the desk about it as well) Thank you for listening....
June 25th 2016
Was only told I could go in for 6 minutes. Even though I mentioned I don't burn. The bed didn't feel hot to me and don't feel like I got any color from my session. However it was extremely clean but you would think there would be a trash can in the room. The staff when leaving was just talking didnt say anything as I left
May 30th 2016
Jordan and her team are always excellent and accommodating. Great job
May 22nd 2016
Got right in without a wait. There were three employees working. Where a week ago I waited 25 mins with one employee working. Was nice to see adequate help this time.
May 19th 2016
I work in the customer service arena and really appreciate the quality of service I receive at this salon, everyone is very helpful and personable.
May 14th 2016
Staff was helpful and answered all of my questions, without being pushy.
May 7th 2016
The bed didn't even get warmed and I'm pretty sure it powered off on its own before its time. Not sure if I want to keep my membership here.
April 20th 2016
Personnel are always friendly and accomodating and beds are clean.
April 13th 2016
Not happy u removed the beauty angel in Frisco as it was the main thing I used. Not happy u removed spray tan machines either. Now it's too crowded with not enough spay machines. Not enough staff either. I really used to enjoy going before the removal of sunless machines. It is supposed to be a sunless salon.
March 20th 2016
My entire experience at your salon was outstanding. The staff was helpful, knowledgeable, and friendly! what more can a customer ask? Cleanliness!! Right? Well, let me tell you, I have never been to any tanning salon that took more care in the cleaniness of the beds, open areas, and the any area ! I would not go to any other location ! I highlty recommend Palm Beach tanning salon on El Dorado in Frisco to anyone!
March 16th 2016
Very helpful staff. Knowledgable about products, beds & didn't try to " pressure sales" on me which I appreciate.
March 15th 2016
March 4th 2016
The lady working helped me quiet a bit when it came to signing up for a sunless plan but didn't really review the positions with me before tanning like I've always had done when I've come to pbt. This wouldn't be a problem if I tanned a lot but before now I've only done it twice in two years. Other than that everything was great and very clean!
February 29th 2016
Salon at Preston and Warren needs to change bulbs more often. Otherwise great.
January 30th 2016
Wouldn't honor a coupon for restarting membership with upgrade incentive. Other than that, the place is clean, beds are in good shape, and most of the staff is friendly.