June 26th 2021
Best of the best for the north side! Level of clean that matches my crazy OCD standards and this awesome group made it easy to switch from tanning at the gym. If it’s the old school customer service you need (back when customer service was decent), then this is where to be. The location manager, Megan Kim, is second to none in answering questions, providing information regarding products (even gives product comparisons to people like me who need it all dumbed down a bit, lol) and making sure that you have the best possible experience each and every single time you walk in! The only salon I’ll ever trust!
June 11th 2021
Professional and kind.
March 16th 2021
Staff was excellent, prices were maybe a tad steep, but clean, and fantastic tan!
February 27th 2021
Absolutely love the staff and professionalism at this location. the store manager Megan is extremely helpful and friendly to all as well.
February 2nd 2021
Very nice staff. The staff I have met are knowledgeable about the products and machines. They were able to suggest the best machine for my skin tone. I recommend this place to anyone.
January 11th 2021
Been a member here for years and its always clean and Meagan rocks!
January 19th 2020
Spend time on myself for myself.
October 23rd 2019
October 14th 2019
Excellent chicken salad. They have all different types to fit your taste. l've tried Fancy Nancy and the Cranberry, both were excellent! One word of caution, if you get it to go check your order before leaving! 3 times in a row there has been a problem. One time they left out 2 scoops and another time I ordered 3 and got 2.
September 1st 2019
Service is great, girls are very sweet and helpful Spray tan machine works great, good prices
August 28th 2019
Friendly staff. Quick visit during my lunch break .
August 25th 2019
Beyond amazing every single visit!!!! I wish I knew allOf their names but I don’t just because they have a lot of new ladies on board! But they are all so positive and always greet with a smile on their face and they don’t just fake it to make it...you can tell that they are genuine and they enjoy their job there! Sam is by far the most mature young lady that I have come across that’s the boss lady! You have any problems???? The ladies at PBT are going to go out of their way to make sure that you are satisfied and that whatever the problem was is corrected! (But I highly doubt any of you clients have any) unless your some stick in the mud that just expects people to jump at your demands over the pettiest crap! And to any of you salty readers reading this review....I don’t care what kind of negativity you might have to voice because you didn’t get your way but I will say this....if you have issues with this establishment or the ladies here you ABSOLUTELY have to be presenting yourself like a total unappreciative bitter individual that doesn’t know how to accept great customer service!!!! If you want a pleasant, relaxing experience join PBT!!!!! I’m a member and will be until I literally just either didn’t have the funds or I moved away! My loyalty is with this great team of ladies!!! Thank y’all!!!! Every one one you!!!!
August 15th 2019
Everyone was great. I got an email promotion but the employees never knew about it. They still honored it. Maybe the corporate should notify all of the promotions. Everyone is nice.
August 7th 2019
WONDERFUL, the girls are great ,always feel welcome and comfortable
July 13th 2019
Friendly positive staff. Clean and organized beds. Store is maintained well. Good experience
July 9th 2019
My experience is always pleasant. However, I am a bit tired of being asked how are you doing on your lotion... every time I check in to tan. I get that the majority of revenues do come from the overpriced lotion sales, however I don’t want to be asked the same question every time. When I am ready for a new lotion trust me I’ll be buying one from you. Other than that, the salon and people are pleasant and helpful.
July 8th 2019
It’s great with the exception of some of the girls that work there being pushy about selling products. I have told the same girl multiple times in a 2 week period that I don’t need lotion and she continues to ask me again the next time I come in. It makes me dread walking in when I see her standing at the counter.
June 26th 2019
I get annoyed that every single time I go tan I am being sold something. If I say no the first couple times then by the 3rd, 4th, 5th... etc time the girls should get the hint that I will not buy anything. I’ve heard the sales pitch SEVERAL times. If I want something I will let them know, myself.
June 23rd 2019
Staff is great! One thing - PLEASE stop pushing lotions and packages, etc.....The emails and/or texts are good. I feel accosted every time I go in!
May 6th 2019
I had never done this, and the front desk girls explained everything to me very well, they recommended creams for the care of my skin.
April 29th 2019
I still don’t understand why you don’t upgrade the stereo system in the beds!! If you aren’t then remove those crappy old ass systems!! How much would you be out by getting new ones ???? Wires are hanging, fabric is dirty and torn ....
April 28th 2019
Fernando was so upbeat and friendly today!
April 26th 2019
Hannah was an amazing sales associate. She was very helpful getting the membership started and answering questions. I'm happy I chose Palm Beach, I feel like I made the best choice.
April 22nd 2019
Memberships are more then they were before. All the same beds.
April 14th 2019
Megan is great. Super helpful. Miss seeing Scarlett. The perks and rewards are appreciated!
April 9th 2019
It’s always a pleasure going here. The staff is great especially Sheila. It would be nice to see some of the same staff more.
March 31st 2019
Super nice staff and is clean. However you need more than one level one bed.
March 31st 2019
Super friendly staff and clean store. But needs more than one level bed.
March 26th 2019
They staff is great and very knowledgeable and patient with all my questions.
March 26th 2019
The employees are great but the salon needs help. This location does not have enough of beds for the lower level customers. It used to but y’all had to take them out. It’s getting to the point that you are going to lose customers because of this.
March 25th 2019
Great! A little overpriced in my opinion but still great
March 20th 2019
I usually only spray tan, due to all the damage i feel ive done in the previous years I spent in the sun and beds. Anyways i love the the sunless spray booth. I mean with the ability to customize your results, and the airbrushed end result, what can i say, it's awesome!However, i do not like having to pay for the bronzer and or fragrance each time i want to spray. I think it would be nice if you guys could come up with some sort of monthly package that you could and on or something vs paying additional $6 or something if you want the bronzer, which i always do. Anyway thats about it. Still think you guys are really awesome. Great customer service always better product than what darque tan offered and bettee end result.
March 16th 2019
Staff is friendly, however not a fan of the hard head rests and no trash cans in rooms.
March 9th 2019
Great front desk help. Very friendly and helpful. The place was very clean and the rooms were great. the towels were clean and not old and worn. Great experience!
March 3rd 2019
Palm beach is a light years ahead from darque tan as far as customer service is concerned. All the ladies are very friendly every time I stop in. This is a night and day difference from darque tan management who would always act as if the customer was an inconvenience. At Palm beach they are knowledgeable about the lotions as well as they are able to recommend a bed or level that will help you reach your tanning goals.
February 26th 2019
Enjoy the updated beds. Wearing out on the constant product push when I check in.
February 21st 2019
Very nice. Very clean.
February 12th 2019
Every visit is a pleasure. Everyone is always welcoming and helpful. Having someone that has knowledge of all the sales and products is awesome.
February 11th 2019
Great friendly staff, always smiling
February 9th 2019
Signed up for the monthly spray tan membership. The lady that helped me was super nice and explained everything thoroughly. Great customer service and products. It’s nice to see Palm Beach Tan in Houston. I always used them when I lived in Dallas.
February 1st 2019
Its ok, a little uncomfortable, so used to Darque Tan. They are having trouble getting the "medium" beds, in operating order for use, but the jury is still out
January 30th 2019
I prefer the Versa spay tan however I do not like the solution that you have switched to. I also would like to see you bring back the stick on foot protectors.
January 26th 2019
I've been spray tanning for almost 10 years and know what products I like and don't like...im really of being unsold every single time I go in now. It makes me want to find a new salon
January 24th 2019
Clean facility..knowledgeable staff..quick in and out
January 10th 2019
January 7th 2019
The salon used to have a bench or chair to place belongings during the tan however now there is only a hamper. It would be great to have a place to set our items again. Thank you!
January 5th 2019
I wish that yall had more affordable pricing plans
January 5th 2019
The ladies are always friendly, nice, and welcoming.They are knowledgeable on the products and always helpful.
December 23rd 2018
I have been a member of darque tan for many years and went in to tan today at the same location I have used for years and because I don't have a history with your company since the buy out, they would not let me tan my full time. I don't like your acrylic head rests. These are useless and are no use unless you lay flat on your back which gives an uneven tan.
December 21st 2018
Since the transition to PBT your team seems engaged and enjoying the new offerings to your guests!!!The stores are clean, I can tell the internal pieces of the machines have been dusted . . . thank you!I'm loving the new beds too! Great job PBT!
December 20th 2018
The staff is very nice. The beds are being upgraded from Darque Tan's old beds. Seems like a more business like atmosphere. It's nice.
December 20th 2018
Not a fan of the new head pillows. The staff is not very friendly. Rude actually.