May 29th 2021
Not really into tanning but wondered a little color as the summer started went in and dealt with Willow who is absolutely fantastic. She gave me a tanning program that suited me Helped me pick out a suitable lotion that would work best for me. She was just really nice and cordial all the way through very rare in customer service theses days. I have dealt with several of the employees there and each one is professional from top to bottom very helpful very kind. Thanks to all of them!
May 26th 2021
Great customer service
March 26th 2021
I decide to give Palm Beach Tan another try. I do enjoy tanning here and Willow & Ladies are always nice. Only issue is beds are not cleaned. You can still see fingerprints and smudges on bed and handles. Not any certain bed bc i use different one's.
I love my tan and they do have great deal's.
January 7th 2021
Clean friendly employees
October 26th 2020
Pretty good place only complaint would be a little inconsistent & they don’t accept cash so make sure you have a card. The versa spray is my favorite & once or twice a week keeps me at my
June 29th 2020
4th and slide salon is the best I town, I say t by is because of the staff there, they are so friendly and helpful. the salon is always clean.... thank you
May 10th 2020
Amazing place to tan. The manger at this location is awesome as well as all the girls that work here!
February 1st 2020
Exceptionally friendly & professional staff at the 4th St. location where I go. Love them!
August 22nd 2019
I use the Stonegate location, off of iola. I would prefer to rate them. They get 5 stars. They are very pleasant and knowledgeable.
August 5th 2019
There are several employees at the 4th street location that I have become accustomed to seeing there. Always friendly. Always helpful. Thank you staff for my tanning experiences being better when I leave there.
July 28th 2019
These girls are always so nice and very attentive and knowledgeable
June 26th 2019
Everyone who works at palm beach is super friendly. I have a hard time getting tan, but with palm beach lotion and the beds I feel like I am getting a great color.
June 25th 2019
The staff is always available to answer my questions and let me know what discounts I have and I usually purchase new items with them. I have always had a good experience and efficiency to get in and out with my busy schedule.
June 22nd 2019
I have been a member of your tanning salon but stopped going because I didn’t want to be tanning in the beds. But I started spray tanning. I also always felt out of place and never felt very welcomed until now. The young ladies helped and explained to me everything about the spray tanning. They were very friendly, great experience.
June 22nd 2019
Always clean! Staff is polite and efficient.
June 16th 2019
The ladies are so helpful and welcoming. I really enjoy coming into the shop.
June 15th 2019
Cecyle was amazing and got my membership transferred along with my tanning bucks. Been waiting for over 3 weeks to get this done. She even gave me a complementary tanning session. She went above and beyond to help me and I really appreciate it!
May 16th 2019
Always friendly and welcoming staff and clean facility!
May 14th 2019
Most everyone has been very nice and helpful.
May 9th 2019
Tried the Mystic yesterday. The girl that was helping was very sweet and helpful, however she told me that it was not necessary to use the blending cream because it was such a fine mist. I am very much regretting that decision. My hands, wrists, ankles and feet look horrible.
May 2nd 2019
Love the staff and locations!
April 28th 2019
Some days they aren’t fully staffed so it takes a while. I went in yesterday and only one girl was working. She was cleaning and and having to check in. I don’t feel that is right because it leaves little time if you have questions and people are waiting to check in as well. The manager should have more working. I’m running a little low on lotion but didn’t want to ask about lotion because she was busy, not her fault.
April 28th 2019
Everyone is super friendly!! This is the first time ever to use a tanning salon and they answered all of my questions and made me feel comfortable
April 24th 2019
April 22nd 2019
The beds bulbs are always hot and new and the locations are always clean and fresh.
April 16th 2019
Always a good experience!
April 15th 2019
The staff is very informative and patient while explaining all the different beds, lotions, packages available. Which is very important to me since I was a new customer. I have enjoyed all my interactions with each of the staffs smiling faces.
April 14th 2019
I’ve only been in there 3 times but each time the ladies that works there have been so sweet and wonderful. The beds and rooms are very clean. Also they explained everything to me very well before I started and explained the beds to me as well. Also I’m new to Lubbock so it’s nice to find friendly people.
April 12th 2019
I love the beds the girls r awesome
April 4th 2019
Always professional experience by staff.
April 4th 2019
The girl helping me was so nice and helpful. I am excited to start this experience and hopefully continue.
April 3rd 2019
The girl at the desk wasn’t that friendly or didn’t seem like she knew what she was doing. It took a long time to check in and there was a long line!
March 15th 2019
Love the atmosphere the beda r awesome
March 8th 2019
Always clean and staff is always friendly and helpful.
February 28th 2019
Clean quick friendly
February 25th 2019
The girls are always so sweet, informative and GOOD at sales ?. Keep up the good work!
February 25th 2019
Happy the mystic offers the dark now
February 11th 2019
Twice, during the length of my membership , I have been turned away, without getting a tan, because it was too close to closing time . (Once a couple of minutes, the other by 15 minutes) If this is your policy, it should be stated on the door
January 31st 2019
I upgraded last time i was in and she was very helpful
January 26th 2019
I tan at the 82& University PBT. The staff is very friendly and helpful. There is always something on sale, and the staff is informative but not pushy about sales.
January 11th 2019
I've been tanning in that building longer than you've owned it ....when do your legacy patrons get a price break. I pay monthly and am only in 2 or 3 times a month. Monthly payments should be more aligned with my usage
January 7th 2019
The young lady at the counter was very helpful in directing me to the correct tanning bed she thought was best for me. She was very friendly and even made it a point to ask me if I thought that bed was a good fit for me once I was finished.
May 8th 2018
Overall good. Place is clean. Friendly people.
April 29th 2018
April 28th 2018
People are always awesome but beds don’t seem as hot as usual
April 28th 2018
I love PBT! I feel there needs to be 2 clerks between 5:00pm -6:00pm. The service is great but there is usually a 5-10minute wait to get checked in, then a wait for beds to be cleaned.
April 26th 2018
Always pretty quick and clean
April 26th 2018
Great and friendly environment, clean.....
April 25th 2018
I hate that there are only two upgraded beds I can use and they are always being used
April 4th 2018
For the most part, I love PBT but this is what happened the other evening...I am a diamond member and when I checked in, I was put in a regular bed so I went back out & found the associate and told her I pay for a much higher level than a regular bed. She told me checking in is not her job and she was just helping out. I told her I understood yet she appeared to be perturbed. She did get the manager & she fixed me right up. I also feel that more explanation should be given regarding payment when you unfreeze your membership. That regardless of when you unfreeze it, your payment is due the first and it isn't pro rated so you actually pay for a month & might get a couple weeks visits. Most of the staff is friendly, it's always clean, hours are great!
March 27th 2018
FABULOUS! PALM BEACH TAN IS MY FAVORITE PLACE TO GO!!
March 27th 2018
Good experience with new bed
March 22nd 2018
Sara and Kristine at 82nd and Frankford are friendly, attentivly immaculate, and personable, very clean beds, classy management with excellent products and services and Nicole at 4th is awesome! The attention to detail and personal customer attention is phenomenal!!!!!!!!!!
March 13th 2018
I pay almost 30 dollars a month and only come in an average of once a month .... I've been tanning in Lubbock since 2003.When does a guy get a break ? My fee should go down or my privileges, ie.bed options should go Way Up ... ReallyDon Christy
March 8th 2018
My experience with Palm Beach is always phenomenal!!!! Seriously where do you find these girls that are employed by y'all???? They are the BEST. they hustle, they know all about their beds, products, skin, etc. They always answer all my questions and always have a smile on their face welcoming me. The best tanning salon I have been to hands down.
March 7th 2018
Always very professional
March 6th 2018
Couldn’t be any more please & comfortable at this facility!
February 23rd 2018
Love all the girls and it’s always so clean
February 12th 2018
I love the staff at the location I go to (4th and Slide- Lubbock, TX)! They aren’t pushy about buying lotions/upgrading memberships like other PBT locations I previously tanned at.
February 11th 2018
It's been great very helpful staff
January 29th 2018
Very friendly & accomadating! Also , I have felt welcomed each time I have gone.
December 23rd 2017
Such a wonderful place to be on this side of town it is the greatest
December 13th 2017
I LOVE LOVE THE GIRL THAT ALWAYS HELPS ME. SHE IS SOOO INFORMED ABOUT MYSTIC AND VERSA. SHE BRIGHTENS MY DAY EVERYRIME I GO INTO THIS LOCATION
December 3rd 2017
LOVE IT!!!! PLACE IS AWESOME!!
November 25th 2017
The girls are amazing!
October 25th 2017
He was very informative and recommended which bed I should use!
October 18th 2017
Paid for a special to upgrade to diamond for a few months in September. Rarely use the bed bc there have been two bulbs out. Kinda disappointing to pay 40 extra for a bed not fully functional
October 12th 2017
The bulbs are really weak in the 20 min. beds. I dont even break a sweat at all.
October 6th 2017
Wonderful everyone is so friendly and helpful. Definitely good knowledge of beds and products
October 4th 2017
The ladies are so nice and refreshing!
October 1st 2017
I love the salon and the staff are great... the only drawback is the diamond bed has bulbs that are out and have been out for a couple of months ... this is my favorite bed to tan in and no one seems to know when it will be back to 100% when I,ask....
September 24th 2017
September 16th 2017
Love the Lubbock stores. I hope the other Lubbock locations get the Versa spa options available at the 82 & Iola location. The upgrade options have been great until now, spray tans not included this fall. It was awesome while it lasted! Overall, PBT is the best in Lubbock.
August 11th 2017
Staff is so friendly and the establishment is very clean and I love the different bed options
August 9th 2017
I WENT IN LATE OF THE EVENING. THE PLACE IS ALWAY CLEAN AND THE YOUNG LADIES ARE EVER SO NI CE. GOOD PLACE TO RELAX AFTER A LONG DAY
August 9th 2017
No matter which Palm Beach tanning salon I go to, all the girls are extremely helpful and nice. They always keep me updated on the latest products and sales and answer all my questions completely. They really are the best! Plus the facilities are always super clean and have fresh towels. I love going to Palm Beach!
August 8th 2017
The most professional salon and the most amazing professional staffThe equipment is out of this world so great to have this kind of salon in Lubbock
July 20th 2017
Staff was friendly, but my color is HORRIBLE. I got the dark tan WITH 3x bronzer and accelerator. I paid more money for less color than I have ever had, and I'm super disappointed with the turn out.
July 16th 2017
Shelby at the 4th street location is awesome! She's super friendly and professional.
June 29th 2017
Love the Diamond level beds, staff always friendly and helpful
June 29th 2017
Davin and Alanna make it a great experience at Palm Beach. They always make the check in process quick and easy and make sure I'm using the best products and beds to get tan.
June 6th 2017
I seldom have to wait. I use the Versa Pro and its always spotless.
May 30th 2017
I totally enjoy PBT the young ladies are always smiling and very kind. I would like to see more of a discount on the lotions. but other than that the place is always clean and very appealing to the eye.
May 28th 2017
Great experience with the staff and with tanning. I have been a customer in the past, but had been "frozen" for a couple of years. Feel more comfortable coming back to tan with great staff ( Crystal ) that helped us yesterday
May 9th 2017
manager on duty was not friendly
May 3rd 2017
Crystal and her staff are amazing!!!
April 29th 2017
I love the customer service here!
April 27th 2017
I have been there for almost a month and I still am taken care of every time that I arrive. Girls are always smiling and greets you when you walk thru that door.
April 24th 2017
I like to go early in the morning, on Saturdays and the ladies are always so pleasant. I am still working so during the week I try to make it before closing time and yes the ladies are so kind smiling and greeting people at the door. I really enjoy the salon I go to since moving into town from Shallowater. I always used the salon on 4th and slide and they were great over there also that is why I am still with Palm Beach..THANK YOU!!!!
April 22nd 2017
I was looking to add bed tanning cause I only have spray and she wasn't given any good deals even though I have been a customer for 3 years
April 17th 2017
I had $25 bucks in tan dollars and now it's gone? Sad day for sure!!
April 10th 2017
Christy is awesome and so is all of the other girls. I am enjoying my tanning sessions. I use to go to Body Bronze and I can tell you Palm Beach Tan is way better then they are. Thanks to the staff, you all make me feel welcomed.
April 6th 2017
I reactivated my account and the girl knew what she was doing. She was very nice .
April 3rd 2017
Crystal and her staff know my husband and I on sight. They know our preferences for beds. They show us new products and explain why we might like to try them. Crystal and her staff are so friendly to all the customers. I have been witness to customers not always being nice and Crystal and her staff always deal with them in a friendly manner.
March 26th 2017
Girls working at desk are nice but I am often kept waiting in the front for someone to wait on me. Rooms often not clean when I get there.
March 23rd 2017
Very nice and helpful!
March 21st 2017
I had a wonderful experience.
March 14th 2017
Love the upgrades and the new beds. Very friendly staff
March 12th 2017
Laycie Duncan helped us get signed up and explained the tanning process along with healthy tips to assist us on our browning journey! Thanks Laycie!
March 11th 2017
Great customer service and awesome beds! One star off for not giving detailed pricing receipts with new memberships.I wasn't sure what exactly I was being charged for.
March 7th 2017
I have the Gold membership, and the beds have been doing well for me so far. My only complaint would be they try to oversell things at times. For example when I first signed up I was showed a million lotions. When I decided not to purchase one I was then shown more lotions and had to repeatedly tell the girl I didn't want lotion that day. After I tell you no once, you just need to stop. It gets awkward when they continue on. Other than that most of the girls are pretty nice. Every now and then there's one girl who isn't mean, but you can tell she doesn't want to be there- and she seems super annoyed at anyone who walks in. Yikes.
March 5th 2017
I tan here every year , I just wish you offered more upgrades for long time customers who come back yearly ,, the girls are always fun and sweet and the beds are always clean,, I have no complaints
February 16th 2017
I'm new to Palm Beach Tan and have been impressed so far! Everyone is froendly and helpful. The facility is clean and I love the beds!
February 9th 2017
Great customer service, it's definitely improved. Glad to have the Versa pro but I think the nozzles or something needs to be cleaned because I've been getting kinda streaky. Also in mystic the ceiling sometimes drips water on me, messing up my tan
February 2nd 2017
I prefer Palm Beach Tan over any other place in Lubbock!!!
January 31st 2017
Sarah and Crystal always take amazing care of me! I am a year round tanner and they make my stop in fun. Together I think they make the location the best in town.
January 28th 2017
The ladies are very nice and I always feel like a valued customer.
January 3rd 2017
The salon is nice and big! I like how the minutes show on the bed. Signing up was quick and easy!
December 9th 2016
Just would like the lotion prices to be a little less expensive please
November 29th 2016
The staff knows me as soon as I walk in the door. They are friendly and I always leave with a smile
November 3rd 2016
i like the days I come in to find out I've received some kind of tanning reward, like an upgraded bed. That's fun! I haven't been in awhile but nothing too special about my last visit. Everything worked fine and a warm greeting. Not sure what else I could have asked for.
October 29th 2016
PBT off of 82 & University in Lubbock rocks! Sarah and all of the staff are super helpful and friendly. It's a great place to tan!
October 28th 2016
AlwYs friendly and helpful
October 27th 2016
When I signed up she didn't explain what each level included. She also didn't know which levels had bronzing beds. All she did was take my information and didn't show me around, how to use the beds or what my membership included. I presented her a coupon for a free week and she didn't take it or explain why it wouldn't work. I left clueless and intimidated to go back to tan. When I did go back to tan for the first time the girl stuck me in a room and I had no clue how to work the bed. I just started clicking buttons to get it to come on. Then the bed started misting water at me. I had no clue any of this would happen. I do not want to go back to tan because if I'm put in a different room I would have to learn how that bed works and it would not be a pleasant experience. I have not been satisfied with this experience.
September 17th 2016
The girl that works Friday at 5 was very friendly and helpful
September 14th 2016
I tan at the 82nd & University location in Lubbock, TX. Sarah and Brittany are so very helpful and knowledgeable about the beds and products. Keep up the good work ladies!
September 8th 2016
Very helpful and well informed staff at the 4th and Slide location.
August 30th 2016
The girl was very nice. Although, their bronze mystic booth wasn't working which sucks
August 24th 2016
I am recognized as soon I walk in and the staff knows my fasvorite bed. The manager that took over in the last few months has changed the atmosphere better. The ship is cleaner asbx the staff nicer.
August 16th 2016
Clean facility and friendly personnel
August 15th 2016
The place is always clean. The girl that works during the day is always fake friendly or irritated. It's not the worst place, but could be better.
August 6th 2016
Great service and the platinum bed was great.
August 6th 2016
I'm not getting as good a tan as last year.
August 3rd 2016
The ladies are always friendly and very helpful! Love PBT!
July 25th 2016
the young ladies are always helpful and very friendly. Giving me good advice. salon is always clean
July 23rd 2016
The girls that work there are very sweet and quick to get me in and out.
July 7th 2016
Andi at location Iola & 82nd has been very helpful but the problems I'm having are equipment at the university and 82nd location never working , I mean constantly !! I always turn out blotchy and they just say that there is nothing they can do unless corp. office will finally teace that versa machine . The university location is close tony house and I can't go because of the versa always being down , the Iola location is great but it is so far , somebody please help me with this problem , I have been a customer for a long time
July 7th 2016
I have the platinum membership, but it always seems the platinum beds are occupied. This location needs more beds or they need to charge less. I pay for the platinum beds, I don't want to tan in the gold beds. The workers heavily push the gold beds which in turn is me paying more money for something I shouldn't be.
July 6th 2016
Everyone is very nice and I love going in there to relax!!! Very friendly and always smiling!!!
July 2nd 2016
New to Mystic tanning, Ladies working were very helpful, explained everything, and made sure I was getting the best deal.
June 21st 2016
This was my very first time to tan in a salon, Marina was very helpful and detailed in explaining how it all works, as far as the machines and lotions go.
June 20th 2016
i love coming into your place-the staff is friendly and always ready to help me with the tanning lotions- they are just too expensive for me -a person on a budget. I am sure that the products that you sell are the best--- just wish really I could have a dark tan. Also I was not aware of the hour change--I went in Sunday 6/19 about 6:50pm and waited I could hear the ladies in the back, but they didn't hear me come in, therefore I lost time-- I was told that the salon closed at 7pm--I didn't get to tan. I would suggest for the protection of the staff that maybe a chime on the door would help everyone??? who knows...
June 16th 2016
The girls are friendly and helpful
June 16th 2016
Only 1 bed at the top level and always have to wait. Girls will be talking at front when beds need to be cleaned.
June 11th 2016
I loved the free upgrade!
June 5th 2016
Never have any issues there
June 5th 2016
I like palm Beach but I don't like being solicited for more products everytime I go in.
June 2nd 2016
Staff is always awesome. With a smile on their face
June 2nd 2016
I think prices are too expensive for lotions to spray tann which is awful not including not affordable to try the whiten teeth uv light. Great manager.Marina is awesome.
May 28th 2016
Laycie is a valuable employee. I tanned one day this week and when I went in she was on the phone with a difficult customer who was upset about something that had happened at a different PBT location. Laycie apologized to this person several times, took the person's name and phone number, and told them she would do her best to remedy the situation. The person continued her rant and Laycie assured them she would get to the bottom of the problem. When the conversation ended, Laycie looked at me, SMILED, and said, "Hi Carol. How are you? What would you like today?" She never altered her attitude or great customer service even after dealing with a negative customer. I was VERY impressed! She is AWESOME!
May 22nd 2016
The ladies at your 82nd & University location are fantastic! Everyone is friendly and helpful, they take the time to answer questions and make sure you get the best tanning plan. I love PBT!
May 21st 2016
Never have to wait long on a bed, if at all. Help is friendly and accommodating to my individual needs and tanning advice. Overall pretty good!
May 10th 2016
Only two beds for my level. I usually have to wait or use a bed on a lower level.
May 7th 2016
Girls are friendly and helpful.
May 3rd 2016
Great service and products!
May 3rd 2016
I come in almost every day and your sales people are beginning to get too pushy. If I don't need products and I tell them this every single day AND tell them I will let them know when I need something...they need to back off. I like coming to Palm Beach but I do not like the high pressure sales that has been implemented since last summer. I have never had this issue before.
April 30th 2016
Service is great
April 30th 2016
Need more staff at front counter. Takes forever to get checked in because there is only one person at the counter. If someone comes in and has questions about memberships you have to wait for them to get shown around before you get checked in. Also need more than one versa spa booth.
April 24th 2016
The girls who work at the location that I tan at are borderline harassing. Almost every single time I visit the store, they try to convince me to buy a new product or upgrade my bed. If I wanted to tan in a higher level bed, I would have purchased tanning for that bed. I think about cancelling every month simply due to how irritating the staff is.
April 19th 2016
Feel like us long time every year returning clients should get a better deal,, I have always had access to the 10 minute and 15 minute beds with the same type of membership and this year I dont,, I am a Apt.Manager and give out a lot of referrals to Palm Beach when new out of town residents move in,, it would be nice to get a thank you for your continued business plan,,
April 12th 2016
Friendly, and very helpful
April 5th 2016
The girls are great and always so nice!
March 29th 2016
This has been the best tanning salon I've been to.
March 24th 2016
all ways clean, very nice people at counter Thank you
March 24th 2016
It would be cool if there were speakers in every room so I could listen to music instead of silence :)
March 23rd 2016
The girls at the counter kept talking to each other while I was trying to figure out using my 4 free tans. Even the one helping me. It was rude and made me feel unwelcome and uncomfortable.
March 22nd 2016
Good customer service and one of the cleanest places to tan.
March 12th 2016
It was awesome!!
March 9th 2016
the young ladies at this location are ever so nice and very helpful.... I had always wanted to say that to management and just didn't make the time to do so.
March 7th 2016
Employee was very friendly and seemed to know what she was talking about. Very helpful.
February 26th 2016
It is always clean. Friendly helpful staff. Never have to wait!
February 23rd 2016
I've always enjoyed my experiences here!
February 22nd 2016
I really like Palm Beach Tan, it is always very clean and that is important to me. The staff are friendly and also helpful. I appreciate their willingness to go above and beyond for customers.
February 17th 2016
I felt like she was trying to get my to buy more than I wanted to and make me get the more expensive beds. Then tried to talk me into getting lotion when I already said I didn't want any.
February 12th 2016
Aleays a smiling face greets you and will to help
January 31st 2016
The girl helping me was very friendly and not pushy about selling me tanning products. She asked me about the lotions I had and made sure I was satisfied with them and asked me if I needed anything else. I was relieved not to over sold on products like I have been in the past at other palm beach salons. This location has always had the best service in Lubbock, tx.
January 27th 2016
Can be pushy with sales and everyone knows they make commission; it can come across aggressive. But not often. Typically they're ways nice, remember who you are and the salon is always clean!
January 26th 2016
All of the employees are extremely friendly and super informative!!
November 5th 2015
palm beach is awesome, great employees and great service.
October 4th 2015
I love tanning here. I can get into any bed I want within 5 minutes usually. Always clean and in working order. :)
October 3rd 2015
The staff are friendly, the place is clean but I wish there were more beds on the Silver plan
October 3rd 2015
Most of the time my experience at this location is very positive. There was one employee who was consistently unfriendly, giving the distinct impression that dealing with customers was inconvenient and distasteful. I posted an online complaint and the next time I saw her she went out of her way to be friendly. Way to go!