May 17th 2021
Love this salon - always clean and the folks working the front desk are always polite, offer great advice, and are super quick!
December 13th 2020
Awesome customer service !
April 24th 2020
Always clean and the beds here always seem to have new bulbs.
January 2nd 2020
Nice facility and pricing plans.
December 29th 2019
I've tanned here for years and they are very customer savvy. The facility is spotless and fresh!
September 19th 2019
Never been...but it would be the one I chose
July 25th 2019
straight in, clean bed, great service
July 9th 2019
quick check in; beds always readily available; and friendly atmosphere. That is all I need!
June 28th 2019
Staff is great! Floors are nasty. They need professional cleaning at least every 2 weeks. People take their clothes off in there. The floor should not have dirt or dead bugs. I have had the same complaint for the past two years. The kids working there can not do a professional cleaning job like a good service would do.
June 18th 2019
Great service and people
June 16th 2019
Staff is friendly and in general, my in-store experience is great, but I get WAY too many emails & many of them are duplicates. Doesn't your CX or marketing team have a way of controlling this?
April 29th 2019
Good clean booth, excellent service, friendly staff
April 23rd 2019
Morgan at the Plano location off of Park is the BEST manager EVER! She’s so friendly, extremely helpful, and cares about the concerns of customers! I’ve tanned at many places and Morgan makes this one by far the best.
April 11th 2019
Fast service, friendly staff, clean booths
March 27th 2019
Great service and understanding from the employee who assisted me.
March 26th 2019
I would like to have a choice of my rewards ... they never work for me !
February 25th 2019
Morgan was great, got me ready quickly, room was clean & tidy
February 9th 2019
Morgan is always excellent! The 2 new blinds that look a lot a like are very good and nice too.
January 23rd 2019
Harrassed every time to buy products. Sometimes 4th in line, waiting for ppl in front of me to be harrassed. I enjoy telling other patrons they can find products 1/2 price on Amazon. I predict that they'll be told the Amazon products are imposters, but if they compare, they'll see they're the same. Selling a product charti causes cancer and aged skin is immoral, btw. Develop more , safe spray booths
January 22nd 2019
Always friendly, clean and the staff are great
December 20th 2018
It was so good to be back tanning again. It is always a pleasure to have such nice, sweet and smiling people welcoming you. Morgan and Emily are so friendly and remembers us because they take the time out to get to know their customers. Morgan helped me and answered my questions I had about my emails from PBT I received. Emily helped my boyfriend and help assist with information and contribute to our conversation. Both Morgan and Emily are amazing.
December 9th 2018
Every time I come in everyone is great smiles and helpful.
April 23rd 2018
Ladies at the front desk are always pleasant and professional. Ready to answer questions and make suggestion depending on your goals. Also, to let you know of the wonderful specials to upgrade or BOGO to try all the beds! It is close, easy and convenient for me!Thanks PBT!
April 20th 2018
Been a long time member. Go maybe 4 time a month. Why after such a long time don’t you offer automatic upgrade after 3, 4 or maybe 5 years?After paying for this long... ferling there isn’t a good value here.
April 2nd 2018
Always friendly and helpful.
March 25th 2018
Brittany (Plano, Texas Manager) helped us and signed the two of us for the monthly bed plan. She was very nice and enthusiastic.
March 12th 2018
Great services, excellent and friendly staff
March 8th 2018
February 27th 2018
I love the location I go to. The employee's are always nice & has taken time to get to know us. I get great results every time I go.
February 23rd 2018
February 21st 2018
Sarah is amazing! She is such a warm and welcoming person! I love chatting with her when we come in. I was only planning on tanning for about a month for a base tan before vacation, but I love my recommended lotions, I love the tanning help, and I love the interactions. I can’t imagine not coming in every day.
January 31st 2018
Everything goes great when I go tanning except when I’m lying in the bed & my fingers touch a little particle of something on the glass. Maybe when cleaning the beds the staff could be a bit more thorough for the germophobes!
December 28th 2017
Good except in my opinion the beds could be cleaned a little better
December 21st 2017
Brittany is the best with all customers. Always pleasant and happy. Knows her store and can answer every question without guessing.
November 28th 2017
Haven’t been in a couple of months. Wonderful ladies working last night. Quiet a change.
November 7th 2017
I've been a member for a very long time & the employees who work there have been absolutely great. They are always so nice & make me smile. They provide amazing customer service.
November 5th 2017
Devlyn, the weekend staff is super awesome!! If you had more employees like her and Sarah (transferred to another store ) PBT Would solve world hunger! Love your staff that’s the reason why I think I keep coming back. They are very friendly and really make the customer feel like we’re at home! Great job folks!
October 17th 2017
I had just transferred my account to Plano and my experience was great. Staff was super friendly and helpful.
August 3rd 2017
I interact with two specific employees at the Palm Beach Tan located in West Plano Texas. Their names are Devlyn and Sara. They have been excellent to deal with. I can't say enough good things about them!
August 1st 2017
Easy check in, beds are office area clean, front desk is alwasy organized, staff is friendly and knows me by name!
July 28th 2017
Always clean with a nice and friendly staff.
July 12th 2017
Wonderful young lady at the dallas tollway and Parker location. Explained Versa tanning. Very pleasant and helpful.
July 11th 2017
July 1st 2017
Staff at Westover location superb!!
June 29th 2017
Great customer service the advice the front desk girl gave me was very good. She said she loved her job! It showed, she was very informative.
June 28th 2017
Great Tan shop but too expensive
May 31st 2017
Friendly staff, ease in getting in & out, answered questions ... Good experience!
May 3rd 2017
I think the associates should be aware af the emails that go out to the clients and inform them as the are making purchases. It is extremely POOR customer service and leaves the customer feeling they are getting overcharged. Haley was a great store manager and always was on top of giving customers the weekly special offer. Sometimes, I do not check my email until later in the day and find myself disappointed with Palm Beach more and more.
April 18th 2017
Great tan salonCleanProfessional, polite yet crafty staff. ..was told I could switch from my tanning place and it would be the same $20/mo but after years, come to find out it's 30/mo. (I don't balance my checkbook, my mistake).Another time an associate said I HAD to have a $10 packet of "primer" for my spray tan. I get it, I'm in sales too, but that wasn't cool.
April 13th 2017
Friendly staff! Helpful in techniques to maximize your tanning experience.
April 12th 2017
After just creating a membership yesterday, I wanted to commend Seth from the Windhaven Plaza, 3645 Dallas Pkwy #509, Plano, TX 75093 location. He did an incredible job explaining the process and making me feel more than comfortable after having bad experiences elsewhere. In my opinion most tanning places are very common in pricing and quality, but what really stands out is the staff. Seth made my experience and will having me coming back. Great Job!
April 7th 2017
Haley and colten were AMAZING! I have never tanned before and I walked in and colten was the one helping me. I think he was new but he knew quite a bit, he asked Haley for assistance with me to make sure he didn't miss anything. She was SO informative and really happy. Colten was very helpful and showed me around!
March 30th 2017
Service is spotty at best. The front staff can NEVER get my name correct..and some are down right rude.It seems to always be all about their sales quota. I work in customer Service field and Courtesy goes a long way with me.If I was not already locked in. I would most likely choose another salon.
March 29th 2017
The sales associates should ask the customer if they would like to use the level that they pay for. I often get confused and say Platnum but I have Diamond level and like those booths much better.
March 28th 2017
I enjoy Palm beach for the most part but finding that Iam ending up in some (sun beds) that are poorly mantain a pleathera of bulbs out gross build up of dirt inside the beds and not the best staff to greet you at times When you point out the obivious..So I do go to different locations looking for the optimal experience and quality of service I feel I deserve and would suggest PBT more so to my friends if I felt the quality of products were there on a consistent basis..May I suggest a secret tanner to check out your different locations on a precision checklist evaluation unkown to them (Staffers) and reports findings to CEO/Marketing Dept.I will tan for there are know perfect tanning salons but I will go out of my way to fine the location that makes the experience more enjoyable than others
March 18th 2017
The Coit Campbell location is always clean and the staff is very attentive.
March 14th 2017
Always friendly, professional, clean only con; I wish spray tans were cheaper
March 4th 2017
The entire staff at PBT Lewisville is amazing.
February 25th 2017
I have been with PBT for a long time and I have enjoyed being able to tan and have a pretty tan at that. I have truly enjoyed your employees very sweet and hard worders. I can call some of them my friends.
February 4th 2017
They are still in the middle of a remodel so you never know which beds will be open. And with the construction it's not as clean as it should be, but the staff is great, so I can make an exception for the mess. After my horrible experience at the Mesquite location, anywhere is a great experience.
December 31st 2016
In and out, love it!
November 29th 2016
Always helpful and pleasant. Best PBT I have gone to.
November 20th 2016
The people at the counter have been friendly when I check in! However, there is little if any explanation on how to work the tanning beds (music, start, features). I have been there 4 times: the first time the girl explained the machine and it just happened to have music playing through speakers, 2nd time-no explanation and I don't think I got the full time we agreed upon, 3rd time the guy showed me how the machine worked when I asked, and the 4th time--no explanation. This last time I had no idea how to select the music, not sure I tanned for 10 minutes, and the top of the machine had to be held so it did not crush me.
August 3rd 2016
We went in late last night. The girl was super sweet and made us feel very welcome. She was so nice, my daughter and I each purchased additional tans.
July 11th 2016
Close to my location! Girls at the desk smile and greet me. Not the former hard selling, pushing you to purchase lotion like before. Nice for a change when ALL I want to do is use my membership.
July 7th 2016
y'all are awesome and I'd really like to work there please hire me
June 10th 2016
Fast, Friendly Service
June 5th 2016
As a long tome customer since 1993 I find the fact that I have to purchase upgrades at such a high price unacceptable. Also if you tell me you are taking 49.99 out of my checking account each month that's what you should be taking. Every year you manage to take an additional dollar. We are up to 54.00 now. Why? Your front desk workers dint seem to know the answer why....
June 1st 2016
The guys at my salon are wonderful and made it so easy to get my membership set back up. The beds are clean and I've had nothing but a pleasant experience every time I've been to a PBT.
May 30th 2016
Very friendly and courteous staff.
May 29th 2016
I like Palm Beach Tan a lot but maybe tell your associates to not jump from 7 minutes to 12 in two days.. I had to the the associate to put me in for 10 not 12 because 7 to 12 is a big jump. I tan easily because I'm half Indian but if they were to do that for a lighter skinned person, they would've burned.
May 19th 2016
They are very helpful and nice!!!
April 10th 2016
Dewey is alway happy and helpful!
April 8th 2016
Staff is very friendly. Beds are always available. Just an easy, pleasant place!
April 4th 2016
The two women that helped me Friday afternoon were great. By far the two nicest and helpful PBT employees I've experienced at that location. Appreciated that they wanted me to be happy with my package and how to get the best tan rather than having me get a more expensive one that I wouldn't be as happy with right away.
March 3rd 2016
Always friendly! Great customer service.
February 19th 2016
It was a good experience. It took longer than I thought to unfreeze my account and get tanning. But once it was all done, it was fine. Just needed a faster getting it going.
February 4th 2016
I have been a member for a very long time. I like how professional and clean the PBT stores are. I have made several friends from the PBT staff. Tanning to me makes me feel good and also beautiful with a tan. It doesn't matter anytime of the year I will always tan the whole year. If I can't leave on the beach then I'm going to look like I do.
February 2nd 2016
The woman who helped me at the desk was very sweet and got me exactly what I needed! I was needing a temporary tube of lotion at a great price and she absolutely delivered!
January 29th 2016
Love your facilities....I go to the one on Parker in Plano and Rowlett off the George Bush Tollway. Beds areGreat and the peeps are always so friendly. Way to go PBT!!Mary
January 28th 2016
Store truly in need of updating. Sometimes staff can drive you nuts by pressuring to buy products. Would like to see better customer service where current customer is valued and not pushed to always buy something.