July 5th 2020
Always great experience, especially the girl with the platinum hair and glasses... She's the best
January 17th 2020
Staff is very nice and helpful and always clean
September 4th 2019
I have found some of the best people at Palm Beach Tan in many different locations. I tan at lunch and since I work all over town...I tan all over town. Every location I've experienced has been great and full of great , professional and caring staff.
July 30th 2019
Palm Beach always makes me feel special.
July 17th 2019
Wonderful staff and beautiful location.
July 13th 2019
I have to say I enjoy going to PBT but I saw on MyPBT that I had one free sunless tan to use and since it expired soon I decided to try it. When the girl put it in she said I still had to pay like $17. I asked why but she did not know. That is very misleading I believe
July 2nd 2019
I wish you guys would bring Corey back to manage the store.
June 24th 2019
Need new bulbs in 4 and 5 levels
June 18th 2019
Coming to Palm Beach for a tan is like going to a spa. I come out relaxed and revived from my power nap. Its what I do everyday at lunch time.
June 12th 2019
The young ladies that work at the salon are allways very friendly & helpful. It would be nice to see more & newer level 4 & 5 beds at the Richardson/Coit location.
April 25th 2019
I use 3 different salon locations typically depending on what day of the week it is. I can’t say that I get the same service at all 3. Equipment varies with regard to working condition.. I would suggest regular checks of the fans in the beds and sound equipment. I try to avoid one particular location because there is a gal who is pushy in her sales approach and can sometimes make one feel talked down to. Makes for an unenjoyable visit. The other two locations have some very cordial employees and it’s not unusual for them to remember my name. I really enjoyed the promo you had recently where we could upgrade for $1 per level. Looking forward to the three month upgrade promo soon.
March 31st 2019
Very friendly & clean salon. However, there should be some kind of specials offered on lotions when you sign up & are paying $100 a month. And $20 start up fee every time you sign up. Seems a bit excessive without any incentives.
March 30th 2019
The only complaint I have is that my favorite bed needs some repairs
March 10th 2019
OMG! I walk in this location and the energy is amazing! There is a staff member named Kaleigh who is so energetic and super fun! She makes my experience awesome, offering specials, packages, and explains all the new lotions and how to use them . She knows Everything!! She is the most fun and makes we want to come back every day just to get a dose of her great personality! I have also met Keeley and she is very good also, professional and sweet very attentive to the customer's needs.
March 7th 2019
Clean. Convenient. Too expensive. Keep trying to decide if I should cancel membership and pay for individual visits as I can’t see the benefit of membership.
January 19th 2019
Haley and Quelea where helpful, and well educated to get me ready for my vacation!
January 2nd 2019
Never any clean beds and it’s a slow store.
May 2nd 2018
The staff was polite and I didn't have to wait for a bed. Nothing bad at all but nothing glamorous either.
April 26th 2018
A great experience! Alexis has helped me achieve all my needs ! She really knows all about the lotions! I really feel at home there! Fast and clean! Great location !
April 9th 2018
Alexia and Graham are AMAZING!! Great representatives for PB!! I bought some upgrades and went to buy more and the system wouldn’t let me, said I have to wait 60 days...
April 2nd 2018
Beds have been filthy since Anthony left!
March 18th 2018
I purchased a upgrade just for 2 tans and I was not told by the person that I purchased it from that there was an expiration if not used with in 2 wks. When I came back to use the tans I was told the last one had expired. I explained to the girl working that I had been undergoing some medical issues and had not been able to come in and I didn't know about the expiration. She was so nice and said she will ask a manger to allow me to use the upgrade when I come in next. I was not too please when the guy who sold me the upgrade didn't tell me about the expiration but I am always impressed when someone makes something right . Thank you for the great customer service!
March 15th 2018
Both the store manager and the assistant store manager of the PBT location (on Preston at Frankford) are consistently excellent regarding client service. Bravo!
March 8th 2018
Great, clean and friendly
March 4th 2018
I love Lexi , Harman, and Casey! Very very friendly, and they know your name and your products yu like! The store is really clean and nice!
January 27th 2018
I really like my tan I just wish it wasn’t so expensive.
January 26th 2018
Staff is always nice.
January 9th 2018
I came in to unfreeze my membership. The young lady helping me was so friendly and answered all of my questions that normally get answered wrong at other palm beach salons. I would consider going to just this location because of her- she made me feel so comfortable and not like she was trying to sell me crap constantly.... so I bought a lotion :)
September 26th 2017
Abby and Joey at #37 Coit are the BEST!! So nice and pleasant. Great Customer Service!! I love going to this location. They always put a smile on my face!
September 20th 2017
The employees that work at the store I go to are phenomenal!
August 30th 2017
Nice, clean facility. Just too expensive.
August 29th 2017
For me, coming to tan Palm Beach is like a spa experience. That 12 minute power nap helps me get through my day.
July 27th 2017
I tan at lunch and there are other Palm Beach locations closer but I still go to the one at Coit and Campbell because it's my favorite. The people make the surroundings even better.
July 19th 2017
Very helpful with educating me with what different products do. What beads help build base town then onto color
July 14th 2017
Always great! He is always very sweet and helpful!
June 26th 2017
This was my first time in a Palm Beach Tan, the person assisting didn't seem to know what she was doing. I asked about the referral program as a friend had referred me and she had no idea about the program and was only concerned about up selling me.
June 22nd 2017
Wonderful experience. Exceeded all expectations!
June 16th 2017
Had a great person meet me at the door and answer all of my questions. She was both knowledgeable and very nice.
June 13th 2017
Very helpful and explained everything very well. I'm happy I stopped in!!
May 29th 2017
This place never gets new bulbs
May 2nd 2017
Most importantly, PBT is always clean! Prices are very reasonable, and the staff is always friendly!
May 1st 2017
Always so friendly!!
April 19th 2017
I love the staff at this location- they greet me by name when I come in. THEY ARE AWESOME!!!!!!
April 17th 2017
I went in to use one of my mystic tans that I'd purchased. The girl that helped me was friendly and quick. I'm loving the new mystic booth also!
April 6th 2017
Very attentive, polite and helpful.
March 26th 2017
Teresa was so sweet. She was very thorough and took the time to explain and answer all my questions even though it was close to closing time. She definitely made my very 1st visit to a tanning salon amazing.
March 12th 2017
Going to Palm Beach is such a pleasure. I leave feeling relaxed and refreshed. Thanks to everyone at PBT.
March 4th 2017
They always try to sell me things and it makes me uncomfortable. The music system is often broken in the tanning beds.
January 16th 2017
Store manager John (Preston & Frankford in Dallas) is to be commended for his client service excellence as well as his knowledge of tanning operations and products. So happy to see him when we un-froze our membership after ten months!
January 11th 2017
Two staff at the front counter. Very friendly and quick to take care of me.
December 3rd 2016
Beds are fine and price is competitive with other salons....though i find the staff at the richardson location to be much ruder and short with their clients than most other salons I've been a member with.
November 10th 2016
About a month ago or so, i thought about cancelling my account because there was an African American young guy who was very rude and would purposely pick on me and make me very uncomfortable and when i confronted him about who his manager was he stated he was the Manager. I have never ever seen this young man before and i have been going there for a year or so now. So lately i have not seen him and my visits have been very pleasant and everyone has been very attentive and customer service has been satisfactory. I hope I do not have to deal with him again. Thank you
November 2nd 2016
Need more level 3 beds...two level 3 beds is not enoughSteve was great ...very efficient and professional
September 23rd 2016
There is no chair in room 12 and the keypad does not work. I have been put there twice lately.
September 19th 2016
When I make any changes to my account, I want to be offered a paper copy of what I signed. This did not happen during this visit.
September 18th 2016
Very knowledgable young man helped me in choosing the perfect plan for me.. Very nice clean salon.
August 6th 2016
Great location. Friendly, Knowledgable Staff, and clean beds. There is also usually no wait. I usually go on my lunch break, or right around 5. I would definitely recommend.
July 10th 2016
I have been a member with Palm Beach Tan for over twenty years and their service and facilities has always been the best. I would recommend it to anyone.
July 9th 2016
I didn't visit the location shown on this survey. The last location I visited was at Preston and Frankford. I've never been to the Coit location.
July 1st 2016
That is the best location. The staff and customer service is wonderful. Love going to tan. They are always changing managers but every single new one is awesome and miss them when they leave.
June 10th 2016
I love the coit and Campbell location in Richardson! They are nice and always help me out. I love going there and I love Palm Beach in general, you guys never fail me. Not to mention, I am super tan! :)
June 7th 2016
Anthony is a major upgrade to this location. Now to get some bulbs replaced.
May 11th 2016
I signed up for 1 month of tanning and paid the start up fee as well as the monthly charge. My plans then changed and I didn't move so within less than 30 days I came back to sign up for a recurring package and was charged the start up fee again. The gentleman didn't have to enter any information except my payment method but told me the only way he wouldn't change the start up was if I bought a lotion, I'm sorry but that's the company policy was his remarks. I believe it should be refunded to me since I am a returning customer within less than 30 days. Just my opinion, building loyalty and verbal references is the best way to build a business.
May 4th 2016
Doing a good job!
April 19th 2016
It would be nice to pay the level 1 price for the level 1 stand up since that's all I want to use all time. There should be a way to accommodate customers on memberships that fit their needs and wants.
April 19th 2016
Great atmosphere and friendly staff Mercedes is wonderful
April 16th 2016
The girl wilting last night was awesome. Helpful, sweet, and so quick. Thank you!
April 6th 2016
The girls at the location i go to are always very attentive, courteous, polite. They are always busy doing stuff not just standing around and they always answer any questions i may have.
March 25th 2016
The staff is usually very nice and helpful. The only complaint I have, I asked to bump up a level to enjoy a level 4 bed each visit. I was charged a fee to pay more each month. That is ridiculous! I can understand if I were asking to move down a level. I just find that Palm Beach nickels and dimes customers!
March 22nd 2016
Great staff, always friendly, and knows my name!!
March 16th 2016
They are always nice there and helpful and try to get you back to the tanning beds as soon as possible.
March 15th 2016
March 4th 2016
Mercedes is awesome and should be promoted immediately!!
March 2nd 2016
Tessa in Richardson rocks!
February 19th 2016
Wonderful staff. Knowledgeable on products and promos. Love this location!
February 15th 2016
I don't know much about tanning but this place is wonderful! The staff is friendly and helpful! So many tanning beds with different effects. I'm so glad I tan here!
January 29th 2016
Everyone is very nice And very educated about tanning and the lotions that this location has. I really love the day staff! So friendly and nice!
January 29th 2016
Great service and knowledge of products!
January 27th 2016
The people were nice and quick getting me in to the tanning booth. Asked me if I had any questions which I did not.
January 27th 2016
I really enjoy walking into the store and not having someone try to sell me something every time I walk in. I do want to complain about my membership. I was a transfer from Darque tan, where I had access to all levels with my package. I don't have that same luxury now, unless I want to pay $30 more dollars a month. I feel that with as long as I have been a mbr, I should be able to get an upgrade to level 4's the same price I am paying now. Thank you
January 27th 2016
The team that works at my location are all VERY friendly, BUT I have noticed the beds have not been cleaned well the last few times I have gone. I have actually froze my account starting at the end of the month. You can still see hand prints on the bed when you go to close it. Again, great staff, just need to pay attention to the beds.
November 7th 2015
The bulbs in the level 4 and 5 beds are not changed enough.