May 31st 2020
Staff is freindly and helpful, facility is always clean, and beds are extremely nice.
May 15th 2020
Christie was super awesome. I’d never done a spray tan before and had no idea what I was doing. She walked me through everything. Didn’t try to up sell a bunch was just super nice. I’ll probably end up getting a pass anyway and it was really because I didn’t get pressured. She warned me to use plenty of lotion and I probably didn’t lol! But it looks great anyway. She knows her stuff and I highly recommend this place.
April 30th 2020
PBT has the best spray tans. Many shades to choose from to match skin tones. I’m a burn survivor with scares and it makes spray tans difficult to cover my skin and last. Their spray tans do both for me. It is a fast process and sprays evenly. Memberships are worth the cost. I have a good experience every time I visit. They have a friendly staff. They take the time to remember my name and what I’m their for. I get compliments on my color and others don't realize it’s a spray. I’m a loyal customer and recommend PBT to anyone I can.
March 20th 2020
Very friendly staff and clean beds!!
February 22nd 2020
The staff was friendly and knowledgeable. The beds were clean.
December 16th 2019
The staff is friendly and the beds are awesome. Love this place.
September 10th 2019
Love the staff here, they’re amazing!
September 10th 2019
It all just depends on who’s working sometimes the girls are super friendly and I love going there and then other times they could care less. I feel like a lot of the girls that care less are not working as much as they used to. I have noticed that the salon is ALWAYS super clean. Love that! I feel like this one is changing for the better so I’m keeping my hopes up. Been a member for a while and they will continue to be one. I know the salon can’t control this but I wish they would give out better deals for the long members. Not just 20 percent off lotion. I feel like after a certain timeframe of how many months have been a member there’s no more benefits
August 17th 2019
It all just depends who’s working. Sometimes the girls are super attentive and so fun to talk to and then there’s the other times where you go in and they literally look like they don’t want to be there they are on their phones.I will say this I really love how clean the salon is and how fast I get in
August 3rd 2019
The team at Palm Beach Tan is fantastic. They are always friendly and helpful, making you feel very comfortable anytime you come in.They have a wide range of beds and tanning options that give you exactly what you are looking for.
July 18th 2019
Very friendly staff
July 16th 2019
Everyone is always super nice and helpful
July 13th 2019
Since the former manager Elle left ; the Sugarhouse in SLC has not been the same, sure they do their job but Elle Always made you feel like a valued customer that certainly has changed.
July 3rd 2019
The Sugarhouse team is simply amazing! They are all so nice and truly make an effort to help everyone have the best experience.
June 24th 2019
The last couple times I’ve been into the West Jordan location there has not been anyone at the front desk. And then when ask out loud is there anyone here I always get hold on will be right there. I understand if an employee is cleaning a bed but this is a longer time frame than just cleaning a bed. Honestly one time I feel the employee was actually tanning in the bed just by the way the employees appearance was when she came up to help at the front desk.
June 20th 2019
Always a great experience, all the girls are so sweet! Love my tan!
June 18th 2019
I love the girls, they are great! But when you are doing promotions like the customer appreciation event. I shouldn't have to ask to be entered into giveaway or ask for my lotion sample just because I am in frequently.
June 9th 2019
Everything was great except the beds are always dirty. The lotion doesn't get cleaned off of the top.
May 15th 2019
I’m always greeted by Madee seems like every time . You guys are lucky to have this girl . She is smart , funny , and a joy to see every day . She is always conscientious of all of the people in the store and is always busy . She also keeps the store extremely clean and moving . It’s a real pleasure going to your store in Sugarhouse !
May 14th 2019
very fake environment from the employees, wait a long time many times just to be said greeted / helped
May 12th 2019
The girls working there are very friendly. The hours are convenient. I've almost never had to wait for a bed.
May 10th 2019
May 8th 2019
Please ignore the dumb part of my previous review about there not being a freeze policy. I completely spaced it off that I was told about the policy when starting up my membership. Went in tonight and asked if y’all had one and when she said yes, it all came back to me. I’m so sorry! That was my mistake. Great customer service so far too.
May 7th 2019
Every staff member that I’ve made contact has gone out of their way to make my experience the best possible.
May 7th 2019
The wait times have been very reasonable and quality of my tan (bed & spray) has been high. One negative is that the beds aren't deep cleaned as often as other salons I have frequented and the build-up is noticeable, as well as dust blowing in my face when I turn on the fans. Nothing too alarming though. My only major complaint is the inflexibility of your memberships. There should be some form of a 'Freeze' policy. Due to my laser hair removal, I was unable to tan for half the month. It is also pretty slimy/bad business to charge a $20 fee when restarting a membership after taking some time off. I assume customer retention is the goal here, but that is not the way to do it. It actually makes me much less likely to return after I eventually have to cancel. Especially considering your $89.99 is much higher than equal packages at competitors ($75). (And no, comparing it to your extremely overpriced cost of a single tan does not make it any more acceptable to charge the $20 fee.)
May 5th 2019
Staff is wonderful and very helpful ❤️ Facility is nice in a convenient location. Thank you!
May 2nd 2019
Always for the most part friendly and helpful!!
May 1st 2019
Team is always friendly and helpful. When we have to wait for beds a few people deep, it would nice to have an option to use another bed.
April 29th 2019
Great! Machines apply a very even tan and it is very easy to customize color options. Workers are so nice and answer any questions!
April 18th 2019
April 17th 2019
Elle is wonderful ! Always a smiling face and so helpful !!
April 16th 2019
prior to yesterday, i haven't been in for about a year....but the seriously smart and friendly woman at the front desk remembered my name, and was able to remind me what i had previously liked before going on vacation last time!! mostly....i want to hire her right now!!!
April 15th 2019
the facilities and equipment are always clean, staff is super friendly and helpful, and i've never had a bad experience. I recommend PBT to all my friends.
April 12th 2019
Staff is Always Amazing and rooms are Very Clean!!
April 6th 2019
The customer service has been awesome. I just left another tanning place after 5 plus years because of the service and so far you guys have been top notch
April 4th 2019
The staff was so helpful and patient the first few times I was there. They explained each package, as well as each bed and tanning product. The place is very clean and organized. I am sold, and will happily tell my friends.
March 30th 2019
I absolutely love this location. The staff is always friendly, the salon is super clean, and the beds are new and taken care of.
March 30th 2019
Every time I go there, the girls that work there are so nice to every one that walks in there door
March 28th 2019
very good service
March 27th 2019
I’m was a bit out of my element and the employees really helped me feel comfortable and informed. Great experience.
March 22nd 2019
Just switched over for another tanning place and so far I’ve been extremely happy.
March 21st 2019
Great prices and location. Love all the deals. I would say 85% of the staff is exceptional and 15% is fairly rude in my opinion. Wish there were more beds but overall great place for fair-priced tanning.
March 12th 2019
Seeing as there is only one bed available for the free tanning promo, it was a bit disappointing for how long of a wait time there has to be. Understandably its free tanning though, so still worth it :)
March 10th 2019
Great Staff, Great Results, clean and little if no waiting.
March 10th 2019
This is my favorite location. It’s always clean and the girls here are the best. They go above and beyond each and every time.
March 7th 2019
very good and warm
March 6th 2019
PALM Beach is my favorite tanning salon as usual! The beds are PERFECT because of bulbs being changed often, Thank God! I wanted to also take a moment to say that once again, Elle is a huge reason we stay here-she has literally out-of-this-world customer service skills!!! I also wanted to let PALM Beach know not only is she the nicest, most helpful person I've ever dealt with but she also has great taste in hiring ppl because Kylie is the next nicest! It's always a pleasure coming to PUT when these 2 are behind the counter! Thanks FOR again for being an extremely classy tanning salon & holding yourselves up to your promises standards!!!
February 13th 2019
I love that I can always just get right into the bed I want.
February 13th 2019
Clean, professional, great experience everytime
February 13th 2019
The ladies at the Palm Beach Tan, I go to, are wonderful. They are quick and attentive. They give great customer service . I enjoy tanning there because when it’s busy , they hustle and get you in a bed.
February 11th 2019
A bit understaffed but other than that perfect.
February 10th 2019
I don’t go tanning much but I gone a few different tanning salons throughout the stateand I have always been unimpressed with the service although I can say that my experience here has been far different. I’ve only been to this place three times and the sweet girl that works in the morning already remembers my name and greets me when I walk in. I’ve only tried the silver bed but been pleased with my results. I love this place and would recommend it to family and friends
February 10th 2019
I love the staff!
February 8th 2019
The staff is always so friendly and helpful! I always feel welcome
February 6th 2019
I LOVE, LOVE, LOVE PALM BEACH TAN!!! Elle is literally the most friendly, helpful person I've dealt with in customer service EVER. And the fact that she's a friendly person at a tanning salon is shocking because most tanning salons have pretty unfriendly girls working in them. I've also wondered if she's doing the hiring now because the girls that work there now stress at friendlier than they use to be. And of course the beds bulbs being frequently changed will be the other reason me& my husband will be staying diamond members with you forever!!! I also love h ow PALM BEACH makes sure to give us great deals when they can, Thank You!!!
February 1st 2019
Very personable staff that leave you feeling like coming back!
January 29th 2019
the people are very prompt and polite. the facility is clean and cute. price tags for the lotion and they're way back behind the counter,kind of feel like a pest asking too many questions.
January 26th 2019
Always friendly and professional rather checking in or recommending products
January 24th 2019
Quick clean facility with a very friendly staff, Elle is the best,
January 23rd 2019
EXCELLENT EVERYTHING!!! Elle is SPECTAcular sweet & helpful!!! I also noticed since we came back that ALL of your girls are nice ones! The absolute most important thing to me in a tanning salon is that the beds bulbs are changed often & there's always at least a couple beds with newer bulbs so that's great! I love this salon!!! The only thing I'd change is I wish they'd update their music so that there's music in ALL the rooms & that the few beds that have music would PLEASE change the selection!!! Especially in bed 2-the Diamond bed. And the red light stand-up doesn't have music at all. Everything else is awesome! But it would be PERFECT if you had music in ALL beds!!! Lol!
January 22nd 2019
Nice and friendly
January 17th 2019
I love this place. They're always so friendly, they remember your name, and the beds are always clean and give you amazing color.
January 7th 2019
I absolutely love the staff that works there. Everyone is always so friendly and sweet. The salon is always in excellent condition and extremely clean! The reason I didn't give 5 stars, is the fact that for an unlimited spray pass you have to pay extra for certain colors/bronzers. From what I understand of Palm Beach, other locations in other states do not have to pay this.
December 26th 2018
Awesome! I love this place!
December 23rd 2018
Wonderful. Friendly attentive sales women. I love coming here I used to come when this location was electric beach and the staff was horrible. Palm beach employees are such a nice, friendly and helpful group of girls. Never had a bad experience with anyone
November 18th 2018
Very great staff. Helpful
September 19th 2018
Thrilled with state of the art equipment. Love the staff. Always helpful.