June 4th 2020
had a wonderful experience. the employees were really nice
March 7th 2020
December 2nd 2019
This has been my favorite place to tan! Not only is it close but the beds and rooms are always cleaned well and the bulbs replaced often! I always feel like I’m getting my money’s worth! However, my favorite part is the staff! Ava and Shan are the best! Very helpful, knowledgeable and do their best to make my tanning experience perfect! Highly recommend!!
November 29th 2019
Now if I took the time to visit, I would be tan. Ha, ha!
October 6th 2019
Love it SUN replacement.. Endless summers a must!
September 6th 2019
Great staff. Its always clean, and the wait is pretty short or no wait at all.
September 3rd 2019
The young lady working was very helpful and had great customer service skills.
August 30th 2019
Love this place. The girls are very helpful.
August 2nd 2019
Upgraded to gold during the promotion where I can do platinum beds! Excited, but I’m really sad I never heard back from PBT about my application for being a tanning ambassador. :(
July 31st 2019
I love it.!
July 23rd 2019
The girls are very imformative and helpful and pleasant....I just think the rates are a bit expensive.
July 8th 2019
The girl who assisted me (McKenzie, I think) in buying the new PB midnight lotion was amazing and sweet. She deserves all the credit and I was very knowledgeable!She made the whole tanning experience enjoyable!
July 1st 2019
My experience is good. I think your prices are a little high but its been awhile since I've tanned so I decided to go with it.
June 26th 2019
Good customer service, has impr3
June 16th 2019
This last visit was great, but the one before that, I was put in a dirty bed that had sweat in it and hadn’t been cleaned. I had to get dressed and go out and ask for a different bed.
June 14th 2019
Staff are great and the beds are well kept
June 14th 2019
It is a great place with amazing service!
June 12th 2019
Sometimes the beds don’t start up and have to get the employee. But over all a good experience and helpful people.
June 10th 2019
Great place just always busy and there is usually a pretty long wait. The people there are friendly and try to get things done quickly.
May 16th 2019
Awesome employees. But the beds don't get warm. When you're in the bed for 20 minutes the bed should be warm when you're done tanning.
May 8th 2019
The front desk ladies are amazing at the Saratoga springs location
May 8th 2019
The American Fork UT location seems to need some help. They always seem to be understaffed. The beds are rarely cleaned because they are so busy. I end up leaving and driving to the Saratoga Springs UT location instead. It is a little smaller store, but the people are more helpful there. Maybe because they aren't running around like chickens with their heads cutoff. The American Fork store messed up my account (confusing it with someone else's) and I still don't have it corrected. I am being charged the wrong amount each month now.
April 24th 2019
The girl's are always super sweet and do a great job! I dont like the latches on the rooms, hard to latch
April 11th 2019
I love the staff! The beds are always clean and the rewards are awesome! I wish I could be an ambassador!!
April 10th 2019
Love tanning at PBT. I just need to find out how I can get the text number to find when is the next time I can tan. Before I put my membership on hold I was getting this info. Now nobody now the number. Please help me. Thanks
April 4th 2019
Everyone at PB tan is very friendly and helpful. I couple happier with my experience so far.
April 3rd 2019
Very Pleasant !!!
March 28th 2019
I get that employees are probably trying to get commission from selling product, but good gosh, I almost can’t stand checking in to tan anymore. I’ve already bought so many products there’s not anything else they could possibly need to offer me. But they do anyway and it’s getting frustrating. I come in almost every day. I don’t need to buy something every day. Some of them are EXTRA persistent, which might be good for a new customer, but not for a regular. I’m getting tired of having to explain the same things every day to different people. I still think the Saratoga location needs more silver level beds. I hate waiting 20 minutes to tan while people keep trying to show me new products or paying to upgrade so I don’t have to wait.
March 27th 2019
I always have great customer service!!!
March 24th 2019
All the employees I’ve met so far and welcoming, helpful, and friendly. Pricing to fair. The salon is tidy and clean. The bed was comfortable and bulbs were effective. I’m glad I came in and will continue to come back!
March 23rd 2019
Great salon. Good customer service. Good beds.
March 19th 2019
My experience at Palm Beach has been exceptional. I went in there not knowing anything about any of the tanning beds. They took me around to each tanning bed and explained what each of them does and how to work them. They also helped me to figure out what beds were best for me considering what results I was wanting to see. They are all always very friendly!!!!
March 13th 2019
The staff quickly learned my first name and greet me warmly ever time I come in
March 12th 2019
Jemma was friendly and helpful! It was fun visiting with her and learning more about the products being sold.
March 11th 2019
McKenna is always super nice. I just always wish they had more silver beds.
March 11th 2019
I just signed up a few days ago. The staff was very helpful. I had a few questions sense I haven’t tanned for a long time She explained everything to me with great detail. Very pleased with customer service
March 7th 2019
Stafff are super helpful and friendly. Tanning stations are clean and easy to use.
February 26th 2019
Tiffany is great she is always in the best interest in what I am looking for
February 23rd 2019
The Saratoga springs location needs more silver beds!
February 22nd 2019
The girls are always nice! The only complaint I have is that the Saratoga Springs location needs another silver bed.
February 21st 2019
Love love love these girls and this location!! Always keeping me up to date on new lotions, asking how I feel about my color, what can they do to help me. So nice!!
February 17th 2019
This salon is always immaculate & provides a relaxing tanning experience. I was pleased that I wasn’t pressured to purchase tanning lotions/products.
February 16th 2019
i Enjoy my experience everytime
February 15th 2019
I feel like every time I go into this location the employees are either apologizing to me because they’re “new” or they seem extremely flustered that they’re working alone. I try to not use this location if I can help it. BUT everyone is always very nice.
February 12th 2019
Please stop pushing the sale of lotions so much. It is SOOOO ANNOYING...everytime I go in. I started going to a different salon because of it and the fact that your prices and options are ridiculous compared to your competitors. Why is a single visit most of the cost of an entire month, that doesn't make any sense? And why can't one purchase a week pass or a half a month? You've lost me as a customer. I needed one or two more tans before my trip and my options were to pay over $20 for one use or renew an entire month for over $70. I chose to go to a salon 35 minutes from my house instead. They let me do a week unlimited for $20 and that was not just for new customers.
January 31st 2019
Jemma was friendly and helpful.
January 20th 2019
Love this place! The girls are so nice, and always letting me know what new products are in. Great atmosphere!
January 13th 2019
I have never received such excellent customer service in my life. Employees have been extremely knowledgeable and actually CARE 100% and make sure you achieve what you are looking for. I feel at home when I walk in the door. This place is amazing
December 28th 2018
McKenna the manager at Saratoga springs location is absolutely the BEST ! So friendly and outgoing !!!
April 27th 2018
Saratoga Springs,Utah Awesome!! Great Staff
April 25th 2018
Always clean with great service
April 21st 2018
Very helpful kind and patient attendants
April 20th 2018
I love palm it’s the best and I feel so welcomed !! ALWAYS !!!
April 9th 2018
Love this place!! Everyone is so helpful and great.
April 5th 2018
Only 1 silver bed had to wait for ever. It had 2 silver bed, took 1 out to put a Platinum bed in.
March 21st 2018
I have been twice- great experience. Friendly staff- very knowledgable.
March 17th 2018
I have been a member with you guys for a really long time, years. Are used to get a lot more free bed coupons just out of appreciation which was really cool. Yesterday I tried to use my birthday free upgrade and it was a huge hassle. The girl kept telling me I had already used it when I had not, kinda Frustrating. After about 15 minutes of trying to get through to this girl she figured out she was looking at my last year birthday upgrade and so she said she would be willing to give me a complementary upper grade which made no sense to me since it was for my birthday. The bed was nice though.
March 16th 2018
Always the best of service and cleanliness!
March 8th 2018
Sam was great at explaining all the products they have. A little pricey, but seems worth it.
March 6th 2018
A year ago your young man that was the manager was Kurt and rude! The girls working there have been fantastic. One even came to tan on her off time and there was a line so she jumped in cleaning beds and helping customers on her off time!!!!!
March 4th 2018
I have had such an amazing experience at this location. They are knowledgeable, helpful. The facility is always clean. The bulbs are new and the beds are cared for.
March 1st 2018
I have been going to your location for sometime now. It has been almost a year since the last time i had been there. Since coming back few weeks back i dont find it the same. 1 staff is not friendly at all.2 always seems busy with small talk with friends/co workers that are there hanging out.3. Dont seem very informed on how everything works. ( ie i helped explain the program and placing account on hold)4 always having to wait for them to clean beds. When one is in the back texting and one running the front desk. Its clear one is upset at the other.5 dirty floors, over all appearance looks old.6 Rude rude girl on staff 2-28 about 8pm. (Black hair big fake eye lashes)She is rude not just once but almost everytime. (Ie. Give her my name and she cant find it , then ask if im sure on the spelling of my name) really?I use to enjoy the 8-10 min of the day i go there. Now, its more like okay got to go, going on a cruise again. Dont want folks to get into trouble just think they need to clean up their game a little.Thank You
February 23rd 2018
Wonderful service. I was able to use my $25 off coupon for my monthly pass because I hadn't gone at all this month.
February 7th 2018
I love the variety of tanning beds, and the hours of operation.
January 29th 2018
The ladies on staff are knowledgeable and friendly. I've never been to such a well kept upbeat salon before.
January 27th 2018
I love Palm Beach Tan. Everyone who works there is so kind and helpful. And every bed I have ever used is so clean.
January 17th 2018
Heather at you American fork salon is amazing she is always nice she has a great sense of humor this is why I go this salon ❤️
December 14th 2017
The survey I just filled out prior to this was not about Saratoga
December 14th 2017
I use to hate going in to tan because they would pressure you do bad to buy things or tell you how long you were tanning. Last couple of times though it’s been better. I like how lately we discuss it and decide together instead of being bossed. I know my body. They know the product and beds so I get it but nice to have a say. I did make the call for me the other day not to use a lotion. I had other things to do and didn’t want the feel of lotion and the itchy the rest of my errands. The girl was insistant I use it. I just kept saying no thank you. While waiting for a bed though she was conversing with someone/a friend who was visiting her about how stupid people are who ran without lotion RIGHT after I sat down to wait for my bed. It made me feel really bad. Their conversation went on and on. Finally I went back tan but to find soon my bed haven’t been activated due to her friend visit. I had to get redressed and go back out there to ask for it to be turned on. I felt so bad I think I’ll avoid that location.
November 30th 2017
I have been in the Saratoga springs location many time, and really almost ready to cancel my membership, when I went in last night a young lady ( I don't recall her name) was extremely helpful and went over everything my membership had to offer I was amazed no one else had gone over this, she was great,,,
November 30th 2017
It was a little busy and there was only one employee working, so it took quite some time to even get “checked in”. She had to do everything by herself; check people in, clean up the beds after people left, set up the new towels and make sure everything was prepped for people, etc. However, she was super nice and very friendly despit the craziness she had to deal with. I still had a good actual tanning session in mystic.
November 29th 2017
They are always very helpful. Some more knowledgeable than others. Sometimes there’s a bit of a wait.
November 17th 2017
I have enjoyed having the pass and feel it is reasonably priced. Here’s what i don’t like: upcharge for dark color. Spending 5 min every week being upsokd product i don’t want or need. Can’t we put a bit on my account to bypass the sales pitch? Thanks!!
October 2nd 2017
Cami was very kind and helpful
July 16th 2017
Had to wait a very long time due to high number of customers and only one person working the desk.
July 12th 2017
Toooooo many fly in the building. Two in my tan bed. Awaiting for my wife and sat in lobby. Counted. 14 fly in the lobby.
July 8th 2017
I have come in several times, the staff is friendly and I usually get in fairly quickly. However lately Everytime I've come into the salon, the employees are in the back and I am having to wait several min (once up to ten min) for an employee to come out to help me. Other wise, I would give five stars.
June 22nd 2017
The staff is really fabulous!! So fun!!
June 22nd 2017
Ashley is always friendly and willing to help make my experience great. I really enjoy tanning!
June 15th 2017
I love love love the workers at the Saratoga springs salon. They are very friendly, kind and fun. They are why I continue my membership there
June 8th 2017
Very friendly staff
June 3rd 2017
Staff members are very friendly and helpful. Facility is clean.
May 19th 2017
I really like some of the people they are very personable, friendly, and helpful
May 11th 2017
Love the staff and the facility is kept very clean!
April 28th 2017
The salon is clean, and the staff is both friendly and knowledgable.
April 19th 2017
When I went in last night to tan there were two girls working that were VERY new. They were extremely friendly, but struggled to get people signed in quickly. There were no clean towels. There was a long line of people waiting to tan. This was the first time that I saw things like this. Perhaps it would be better to have one experienced employee work with one new employee until that person is a little more confident and knowledgeable.
April 10th 2017
Depending on when you visit to tan, the variety of personalities is so inconsistent as to who is kind and helpful, or rude and impersonal. For the amount of money I have spend to tan, when I walk into a salon, It would make the experience much more enjoyable if everyone treated the customers with kindness and respect. Whether your are new or established.
April 8th 2017
Everyone of the staff members are so helpful, friendly and attentive.
April 4th 2017
Got it with crowd. But they did fast with me. Thank you.
April 4th 2017
Staff is so friendly & sweet!!! Love coming in to their smiling faces!!!
March 30th 2017
All is wellonly concern I have is sometimes the floors seem a bit dirty not sure if they get cleaned after every use
February 18th 2017
Brenden is always amazing. Love PBT
February 16th 2017
Good place for a tan. A little too salesy from the from staff but that is probably at the direction of corporate. Tanning beds, especially the basic ones, seem to be broken a lot. Overall, it's a good place, not a great place for a tan.
February 8th 2017
The staff is always very friendly. They are also willing to answer any questions I have.
January 29th 2017
I miss the old tanning place that you bought out. I feel like I never get good color, always told how long I can tan, and they are always trying to sell you something. I was waiting in line, seems like there is always a wait because they are trying to sell you something and was talking to other ladies in line. They had the same feelings. Under one of their breaths someone said "I miss the old place". I turned around and smiled at the lady. Then another gal chimed in with these same gripes.
January 14th 2017
If I want to tan for 12 min vs 10 min, just let me.
January 8th 2017
Clean and professional. Please turn up the heat as it was 45 in the room and when tanning with the fan on, it gets very cold.
January 6th 2017
I love the fact that I am always greeted with a smile and a friendly hello. It's great that the team in Saratoga Springs, Utah are always positive and strive to keep me happy all the time.
December 29th 2016
My only complaint is the moisture pass in the versa spa is so cold! It'd be great to keep the spa a little warmer. The first few mins tanning in any bed is a little cold in this location too! I wish it was a little warmer overall.
December 11th 2016
I'm always greeted with s friendly smile and the girls are always will to help and tell you about all the products. I love coming in
December 6th 2016
Nice big rooms, would be nib if staff was more consistent. Seems like there is a new staff member every time I go in.
December 2nd 2016
Tia is the best! The support and knowledge was great and her ability to multi task was outstanding. The best thing is everyone that I have met at the Saratoga springs, UT location has been nothing but exemplar employees.
October 28th 2016
I only tan here because the customer service is amazing!! Phil and Brandon are wonderful! A++ on customer service
October 27th 2016
I love the people, staff is very friendly! Very clean salon along worth the beds. Staff seem to know their stuff! Relaxing for sure!
September 2nd 2016
The employees at this location are super great!! They do such a great job!
August 25th 2016
I was a member for 6 month and had a good experience. one thing that I believe could be improved on, is that change the 24 hr wait before tanning again to 23 hr. Most people find a time that works for them in their busy day, mine was 4:00 . straight from work. at times I will have to wait for my preferred bed of choice. now it's 4:20. The following day I may tan again, and cant until 4:20. and still may have to wait for my bed to be available. this happened this week, it became 4:30 before I could tan again and the does not work on my very busy schedule.. needless to say I have Cx my membership
August 21st 2016
The service is still wonderful but that employee Blake in Saratoga Springs was awesome and I haven't seen him for a month or so now. His customer service was off the charts!!!!
August 18th 2016
The American fork location has good beds. The staff is friendly.
August 16th 2016
They are amazing at Saratoga spring PBT. Brenden is the best.
August 9th 2016
Beds aren't always available and have to wait a while.
August 4th 2016
Had fantastic service with Ashlee. Was very impressed
July 24th 2016
The staff is always friendly and knowledgeable here. Prices are comparable, but they have more options than other tanning places. I love the locations and I will always recommend PBT!
July 24th 2016
awesome service every time
July 19th 2016
July 11th 2016
Brendan was an amazing representative. He was superbly knowledgeable and I felt comfortable with his upsell. I have never been enrolled with a membership salon so he was more than welcoming to advise on multiple questions. Highly recommended.
July 6th 2016
Had a good experience.
June 27th 2016
I really like this place. Everyone that has helped me is very nice and friendly.
June 22nd 2016
It was an average busit
June 19th 2016
June 18th 2016
Initial color great, but fades on own quickly without showering and staying hydrated.
June 15th 2016
It's all in the people you employ. You have a great bunch of employees at the Saratoga Springs location. They are the reason I go and continue to go.
June 6th 2016
I love everyone at the Saratoga Springs PBT!
June 4th 2016
The Saratoga springs palm beach salon is by far the best one I've been too! All of the staff are very friendly and it's always a great experience when I go there.
June 3rd 2016
Brittney at the Saratoga Springs, Utah location was very knowledgeable in discussing my options and the way to go to achieve the best results.
May 23rd 2016
I just want to say THANK YOU! Thank you for having such an amazing team in Saratoga Springs. Every single person I have come in contact with has been beyond friendly. The customer service received surpasses any salon I have ever stepped in. I appreciate the speedy, fun, professional environment. Thanks Saratoga!!
May 22nd 2016
The staff are always friendly and the facility is clean. I also like the selection of beds and spray tan options.
May 18th 2016
Tren, was very professional and seemed to know his stuff. I enjoyed talking to him
May 15th 2016
All of your employees in the Saratoga Springs Salon go above and beyond every single time I walk through the door.
May 9th 2016
I think the Saratoga Springs, UT is a great store. I always feel like a valued customer that the employees remember when I go in there.
May 3rd 2016
My experience is always great! Ashley at the Saratoga springs store is a doll and so sweet and helpful
May 2nd 2016
I absolutely love the American Fork location. The Saratoga Springs location needs work. When I go into the AF location, I feel that I'm in a 5 star tanning salon, when going to the Saratoga springs location, its like a 2 star. Major down grade. The staff and atmosphere is fine, it's the beds that are junk. Unfortunately the Saratoga springs location is the one closest to my house so I have to drive an additional 20 minutes to go the the AF location. Hopefully the Saratoga location will get new beds soon.
April 26th 2016
Emma is always so great. She is so friendly and I just love her to pieces.
April 14th 2016
I love your tanning beds the only thing that drives me nuts... Is that you guys ALWAYS try to sell me something when I walk in the door. When I want to buy something, I'll let you know. I don't like it shoved down my throat, Especially when I already have a $120 bottle of lotion in my hand that I've just confirmed with you that I'm happy with it.
April 13th 2016
I always have a good experience at the salon. My only wish is that there would be a cheaper option for those who only tan a few times a year. I only tan in February and March, so I have to pay the enrollment fee every year :(
April 8th 2016
The costumer service in the Saratoga Springs location is always so so good. I couldn't ask for more as a customer!
March 19th 2016
Great service. Beds need updating . Lotions are way too expensive
March 18th 2016
The staff is super knowledgeable and friendly. Everything is always clean. There are plenty if beds, which means hardly any waiting!
March 18th 2016
Employees Are always so friendly. They remember who I am and which bed I like. beds are great and I love that there is always some sort of special deal that I can take advantage of.
March 16th 2016
Customer service is friendly. I can't seem to get color from their beds. They don't allow you to go full time, unless you have been tanning there a ton. I have olive tone skin and tell them I don't burn. They usually let me go only a small portion of the time. It's very frustrating. I will probably be canceling my membership shortly.
March 11th 2016
Excellent service, love tanning here!!!!
March 9th 2016
Love the beds, love the atmosphere, love the girls, but sometimes feel like they don't pay attention to me or my account. I have bought lotions and product, but everytime I'm in I feel like they try to sell more, I don't like feeling like I need to buy something everytime!! A bit pushy from some of the girls!
March 8th 2016
The parking lot is overcrowded and has a huge pot hole. I don't like going to this location for the two reasons
March 1st 2016
I love Palm Beach! I've been to several other tanning salons and none ever come close to here. Staff is usually always friendly and knows their products!
March 1st 2016
I love the manager Emma she always makes me feel welcome and goes out of her way to answer questions and help me. I love the diamond bed and the mystic spa. The place is always clean and enjoyable.
February 27th 2016
They did a great job, it was super busy and they were quick.
February 26th 2016
February 23rd 2016
Everyone that has helped me, has been extremely nice and informative.
February 22nd 2016
This was my first visit and I will not go anywhere else! Brendon was amazing, and he knew everything about tanning and lotion to use. Love this place!!
February 17th 2016
Love the staff at this salon! Brenden is usually working when I go. He is so friendly and helpful! He makes every client feel important even when the salon is packed and he's running a million miles an hour! His positive personality and his professionalism are a definite asset to your business!
February 11th 2016
I don't usually keep my membership active all year round. I would if the Saratoga Springs, Utah location looked anything like the American Fork, Utah location. I have to drive quite a ways to go to the American Fork location but it is amazing! That location is the only reason why I have a membership with your business. The Saratoga Springs Utah Location definitely needs an updating. I think you would get a lot more business if you updated it to look like the American Fork Utah location.
February 7th 2016
It's always so clean and everyone is so friendly! It's like the cheers theme song where everybody knows your name ha. Love it!
February 7th 2016
My expirriences really are good. I love being able to upgrade beds for a dollar
February 3rd 2016
I have been to many palm beach tans, Most of them are okay but when i go into saratoga springs Palm beach it always seems like they want me there, and its the only one that feels like home.
January 29th 2016
Staff is friendly, bed was clean and I enjoy my visits coming thereally.
January 28th 2016
Love coming here, everyone is very friendly and knowledgeable. It's always a great experience!
January 27th 2016
A great tanning salon! Very friendly, knowledgable, and happy employees. The only reason I gave it 4 stars and not 5 is because sometimes they can be a little pushy with wanting you to purchase lotion products and such. Not sure if they get commission for them or what but it gets annoying sometimes. Other than that, I have nothing but good experiences and I'll be a member for awhile! Xo!
January 27th 2016
The staff is friendly, and helpful. The salon is clean and well maintained. I really enjoy the diamond bed.
January 27th 2016
I love the Saratoga Springs, UT PBT!! The staff is so friendly!
January 26th 2016
I wish the prices weren't so high... I'm not accostum to paying so much for product, or tanning. Bit the people are wonderful. And the facility is clean
November 6th 2015
Love how friendly and welcoming and informative the employees are at Palm Beach!
November 5th 2015
They have a very friendly staff, and always clean beds! They have very good info and I know are just doing their job, but try to sell me a new lotion every time I'm in, even though I just bought one. Haha not a big deal! They are awesome!
October 5th 2015
Emma and her team in Saratoga Springs are doing an outstanding job keeping clients happy and coming back for more. They know what customer service is all about.
October 3rd 2015
Great she was very helpful and answered all my questions.