February 10th 2020
Love this tanning salon, granted it's the only one in the area, luckily it's a good one!
September 12th 2019
Helpful employees Clean Never packedGood beds and results
August 6th 2019
Never any wait to tan, friendly associates. Witnessed one bad encounter where the associate then complained to me about another customer which was awkward.
July 22nd 2019
All the ladies that work here are very personable knowledgeable and are just great at their jobs. They are always amazing at deferring when they run out of products. Love Palm beach Falls Church, VA employees!
June 30th 2019
Every visit I get great service. Alex was the last rep that helped me decide how to space out my tan for an up coming trip. I only wish PBT was in San Francisco, CA because I would go there for a touch up..
June 15th 2019
The staff is always very nice, helpful and friendly. The beds are clean and everything is in perfect order. Overall a great place to visit.
May 5th 2019
Front desk women are always friendly, and service is consistent.
April 24th 2019
The Versa Pro machine was down for 2 days, so I used the Mystic spray tan machine. That was not nearly as effective as the Versa Pro. Its difficult for me to get there, I have 3 kids and share 1 vehicle with my husband. Usually its later at night when the kids go to bed. I am SO THANKFUL You are open later. I always appreciate your great staff at PBT in Falls Church, VA. They are always amazing, familiar with their products, friendly and have suggestions to achieve the color I would like. I especially like, Christina, she is hands on, a hard worker, has long shifts with no help. And in fact.. even longer when she has to stay later.
April 9th 2019
The girls were very professional and the one that helped me was very knowledgeable
April 3rd 2019
I came in to rejoin and the young woman who helped me was great. I believe her name was Alex.
March 30th 2019
I was greeted by Hopelyn the other day in Falls Church, Va. She was in such a hurry to move me along she could hardly cover membership packages with me. When I returned for my second visit, I was told I needed to sign a waiver form as she failed to have me sign one. I also was not given a four digit code. Apparently, Hopelyn makes up the code 1,2,3,4 for all guests if she is in rush. Overall, I think this is a great place to tan and could be even better with the right customer service. Thanks for the survey.
March 27th 2019
the customer service at the location that I frequent is fantastic... but its hard to find a bed where the bulbs were not replaced... this place is a high traffic area and corporate is very slow at changing the bulbs... very below par...
March 17th 2019
Staff is always very pleasanr!
March 13th 2019
I went in for your special on the spray tan, I've never done it before and the representative at the desk took good care to explain everything. I was very pleased ... you have a great team at this location.
January 24th 2019
I've been going to pbt on rout 7 for about a month .. the pace is always spotless and the staff are very friendly. I never have to wait long which to me means you have an adequate supply of rooms. My tan is coming in nicely.
January 15th 2019
Both locations (falls church and Herndon va) have been awesome. The associates are friendly, helpful, and engaging.
January 7th 2019
Beka was so helpful! She advised me if I purchased lotion (which I would need in a few weeks anyways) i would receive 5 complimentary upgrades. She helped me decide on the best lotion and what beds to use. I always have a great experience . Everyone’s friendly, beds are always ready, & if I do need to wait - it’s only a few minutes.
April 16th 2018
As always, the front desk staff was super friendly and polite! I had a question about my membership that was answered immediately and professionally, and didn't have to wait for a bed. Hopelynn is amazing!
February 26th 2018
I’ve been a member for a very long time and the only complaint I have is I don’t feel the spray tan booths are maintained properly. I use the verse pro on a regular basis, but unfortunately a lot of the time I don’t get the color I should. It appears this may be because the nozzles aren’t being cleaned properly. If you could please check into this it would be greatly appreciated. I am referencing the location on W Broad Street, Falls Church, VA.
February 13th 2018
I love PBT. I do feel like I got a lot more rewards when I first joined - it seemed like every few months. I don't get rewards anymore. I also wish the Versa Pro still offered the spray on primer as an option - although I do love Catalina.
February 4th 2018
Not tan all over and very uneven. Disappointed.I can never get an even tan. I used medium and the only that is tan are my hands.
December 29th 2017
Staff are friendly & professional.
December 18th 2017
The staff is so nice. My only suggestion would be to have some type of bell or way to contact the front desk if you are in the room and have an issue. It’s happened to me several times after I’ve gotten undressed and it is awkward to peek out and yell down the hall or a pain to have to get dressed all over again! That’s a minor nit, because everything else is great.
November 28th 2017
Just ok, change managers too often! I had been coming since you opened! No rewards for loyal customers. Poor P R Change the tubes more often! Thank you and Merr Cmas????
November 16th 2017
Staff is super friendly and helpful - the bed I was in didn't have great controls and the air didn't really work.
October 26th 2017
Everything was good. Only suggestion is to not take so much time checking people in--the process takes too long and far too much selling of products or explaining services delays people from tanning--that's what backs you up and causes people to wait. This is general feedback for all the stores.
October 16th 2017
The staff is so friendly and helpful in Falls Church. I am very happy with the results. Two suggestions- heaters in the rooms(it's sooo cold sometimes) and intercoms. Nothing worse than having an issue once you are already naked.
August 26th 2017
The entire staff led by Chris are extremely friendly and helpful. They provide great customer service . It is always a great experience when visiting this location.
August 19th 2017
Visits are always pleasant & quick!
July 16th 2017
I always love my tanning experience at PBT!
July 8th 2017
Very friendly and professional staff!
July 5th 2017
Although the local staff tries quite hard to provide a positive customer experience; it is impossible without the support of their management. In the past month their washer and dryer has malfunctioned for days to a week on end. The most recent issue(s) is that over the past couple of weeks one by one their highest level beds cease to work. This leaves the staff to handle irate customers due to inaction on the part of their management team (above the store level) Perhaps instead of trying to "band aid" the malfunctioning equipment management should reinvest some of their profits back into the equipment in this store.
July 4th 2017
Staff is always super friendly.
July 1st 2017
Everyone at the Falls Church location takes such great care of me I will continue to be a member as long as I live in Northern Virginia
June 18th 2017
I really enjoy palm beach tan! Everything is always up to my standards.
May 31st 2017
The employee who waited on me was very attentive and very helpful. She suggested an option that I wasn't aware of, and I ended up taking her good advice. She provided excellent customer service.
April 18th 2017
Evert time I receive a coupon or discount via email, I take it to the store in Falls Church, Va, or mention it, but it is never honored. They always question why the emails are even sent. This is no exaggeration, this happens every time. Please advise, thanks.
April 17th 2017
The staff at the PBT in Falls Church, Virginia have a way of making every person that walks in their doors special . They take the time to answer any and all questions you might have , this dedication is exemplified by some staff more than others . It is unmistakably evident by the attention to detail, extra effort given establishing relationships with clientele, and the way in which their warmth can convey to their patrons that they are never a bother or nuisance . Anyone who has spent time employed in any facet of the customer service industry knows that it can be extremely difficult, but if you are lucky it can be just as rewarding. The likable traits and distinct consideration are qualities that usually come with time and experience . Katie, Hope Lynn, and Mickyla are all examples of employees who take their time to explain the process to new customers, recommend the appropriate tanning lotions , and do their best to clarify the many different beds and products that can be overwhelming, even to a seasoned veteran in the tanning community like me ! The store always looks great when I come in ( atleast 3x a week) , the beds are clean , and the bulbs are never a problem like they can be at other establishments . This PBT surpasses other locations (in my opinion) specifically when it comes to the staff, their brashness with product purchase , their lack of customer service and what sometimes comes off as arrogance from some employees . Unfortunately, I have encountered atleast one of these experiences at other PBT locations .
April 5th 2017
Excellent customer service and quality tanning
April 3rd 2017
Very clean and pleasant smiling personnel
March 26th 2017
Friendly staff, always in & out, no waiting!! :)
March 24th 2017
The associate who helped me was fantastic. She took time to explain all the options and show me the beds. I didn't feel rushed or like I was bothering her when I asked questions. Very much appreciated!
March 16th 2017
Katie the store manager at the West Broad location has been amazing! Since the moment I signed up, she was extremely personable and thorough will all my questions. She regarded my concerns with cost and provided me with better alternatives. The staff is always so friendly and inviting! Love it there!
March 15th 2017
Most everything's great except that I've noted numerous times that the facial lights in some of the basic beds are out, and they seem not to get fixed, since they are still out the next time.
February 22nd 2017
Great as always!
February 21st 2017
I couldn't get the music working, and I don't believe I received the upgrade I was told I would receive for the next month. In general, though, things were fine. The important things all worked well
January 16th 2017
Always awesome - staff is great!
January 15th 2017
The entire staff is knowledgeable and helpful especially Katie and Mariella. This location is always clean and well stocked.
January 8th 2017
I was at the location off of King Street which is my favorite one to visit. The staff is so nice and helpful. I was looking for a new location and the I didn't get her name of the girl that was helping me. She was working in the afternoon on Friday. She took the time to find the lotion I wanted. Also I had some questions about my membership and she was really nice and explained everything to me. Always have a great experience here!
January 3rd 2017
The staff is always courteous, but since my membership is not fully active, I generally only purchase packages that are 2 - 4 sessions during the month. It seems that the expiration dates never coincide with what I'm told when I purchase the packages. This seems to occur each time I purchase too. This is a very frustrating trend.
December 7th 2016
Everything is always great!
November 30th 2016
I love this location & everyone that works here ; the employees go above and beyond what is expected , they will answer every question you have - regardless of how long it takes . Katie and Mariella are the two employees that stand out and continually give stellar service ! I love this location , my favorite out of all !
October 28th 2016
I always have great experiences at Palm Beach Tan, but the Falls Church, VA location consistently delivers exceptionally stellar service! All their staff are knowledgeable about the products, equipment, and they can really help you achieve the tan you are looking for. Additionally, they never make you feel forced to spend money, but if you do want to buy something the Palm Beach Tan staff go out of their way to determine the appropriate lotion based on your needs and help get you the best deal possible.
September 19th 2016
Seemed a little understaffed. I think there was only one girl working. But she was very friendly and moved quickly to help all the customers and get beds cleaned.
September 2nd 2016
staff are so friendly, place is always clean
August 19th 2016
The staff are always friendly and provide quick service. The location always appears clean.
July 27th 2016
Fast friendly and easy
July 9th 2016
Overall, great experience. I am not pleased that the system changed and doesn't do two of the drying passes at the end of the spray tan. It leaves me blotchy and also i have to wait longer on the lobby bc people are taking longer to get dressed.Other than that, it's great!
July 3rd 2016
Start typing what? Reason for my rating? Great service, as always, but I as little put off by the apparent drops of fecal matter on the back of the toilet seat!
June 19th 2016
I love Palm Beach Tan , I always have a great experience , everyone is knowledgeable and polite - they offer you their help and expertise on products , but you do not feel pressured to buy them . Emma is always especially personable and ready to offer her opinions and experiences to help assist you with any questions you may have .
May 27th 2016
The Falls Church location is great and everyone that works there is super nice. I don't like the new system for the spray tans - they removed some of the drying levels and I don't feel dry enough to get dressed when I'm finished. I also feel like this is going to make people wait longer in the lobby b/c people aren't getting dressed as quickly. I know that this is a system issue, not a location issue.
May 21st 2016
Shannon is awesome
May 4th 2016
Yasmin is absolutely the sweetest! Very professional, respectful, friendly and knowledgable. Yasmin, greets me by name and acknowledge me and other guests in line.
May 3rd 2016
Staff is always friendly, helpful and knowledgeable!
April 26th 2016
Quick and easy explanations, info and sign up for membership, all questions and concerns were answered and solutions were suggested. Sales associate knew her system, her products, her contracts and was highly professional. Salon was clean, equipment clean and new and staff was very friendly. There was absoluey no awkwardness or confusions. Overall great experience!
April 23rd 2016
Nicole is always so pleasant and fun to talk to!
April 14th 2016
Everything at the Falls Church location is fantastic. The beds are always well taken care of and the staff are exceedingly friendly and helpful.
March 28th 2016
Nicole was so friendly and helpful! She explained the level 3 bed I upgraded too and showed me how to use it. I haven't had good customer Service like this in a while. She was excellent!
March 16th 2016
The turnover in this store over the last two years has been very disappointing.
March 14th 2016
Place was clean, staff was friendly.
March 9th 2016
People are always friendly easy to talk too and the beds are always clean!
March 3rd 2016
The staff was friendly and everything was clean.
February 22nd 2016
The front desk attendant took time to help find products suitable for me--tanning and cost needs. She was both focused and friendly.
January 28th 2016
Service in all of your salons that I've been to has been very good. Some of the equipment/audio is older in some of your shops, which does detract from the experience some. Your prices are good. It would be nice to have an option to start and stop your membership without having to pay the enrollment fee each time (without simply freezing your account). Overall, PBT provides an enjoyable tanning experience. Thank you!
January 27th 2016
The music choices are just ok. However, the speakers and quality of listening is very poor. I don't want to wear my ipod ear pieces or anything when I am tanning. I want to be hands free, and have a spa like experience. The speakers in the beds are very poor, so that would be nice to have you improve listening pleasure. Also, some of your workers look like they rolled out of bed... hair displaced, and they don't look like they care about their looks. You should consider improving the appearance of your customer facing people and personality.
November 10th 2015
The staff is very helpful, and there are AMAZING benefits every month delivered to my inbox.
November 7th 2015
PBT makes tanning clean and relaxing. Their employees are great at greeting us. Thanks for being my go-to place for my pre-vacation base tan!