June 29th 2020
The staff is always friendly and the place is always sparkly clean - no complaints here, so, 5 stars across the board!
February 3rd 2020
Staff is awsome. Clean beds.
September 21st 2019
The staff is friendly and knowledgeable, and the establishment is very clean.
August 11th 2019
Tan specialists are always friendly welcoming and helpful
July 15th 2019
Tan specialist was friendly and knowledgeable
July 11th 2019
The staff is great and very clean.
June 18th 2019
All good, no issues..... Love PBT!ps. especially Monday/Sunday
May 11th 2019
No issues, in and out.
April 28th 2019
Klara is terrific!
April 22nd 2019
Most of the employees are helpful and kind and they keep the rooms and lobby clean.
April 9th 2019
Karly exhibits great customer service!
March 26th 2019
Melissa is very helpful and customer oriented!
March 19th 2019
I love your tanning services but as a platinum member it is really too much to pay a month.
March 10th 2019
Clara was very helpful and professional.
January 17th 2019
The staff is polite and the rooms are well-maintained. However, when responding to the one-month free promotion, I was disappointed that I would be charged a 10 dollar start-up fee (which is 2/3 my monthly fee.). That is bush league marketing manipulation and, contrary to whatever your marketing execs may think, doesn't build customer loyalty. It's just another form of bait and switch. I would expect a business like PBT would operate with greater integrity than that.
December 20th 2018
Friendly front desk and clean beds/rooms/restrooms. Thanks!
June 11th 2018
I enjoy tanning at my salon in Vienna VA, however we need newer beds and a larger variety for diamond beds!
May 31st 2018
I always have a positive experience at Palm Beach Tan! I love the girls at the front desk! They are so friendly and helpful!
April 2nd 2018
All good and a-ok! (This is just an observation....staff turnover is horrendous)
March 28th 2018
I love Vienna, VA PBT. The place is great and the staff is fantastic.
March 1st 2018
All good, meet and greet, recommendations, wait time and room.
February 27th 2018
I just signed up last night. I have been coming to this Palm Beach every Spring for years. I thought Samatha did an excellent job for her second day. The place is always clean and the beds are the best.
January 28th 2018
Depends on location Vienna VA GREAT!FALLS CHURCH not friendly.
December 14th 2017
Great customer service!!!
October 28th 2017
Much improvement last couple of weeks!!!!
September 27th 2017
Love the staff, they know there stuff and the salon is always clean!
September 23rd 2017
Apparently the customer's identity that participates in these polls becomes employee "public information" therefore after today I will no longer participate. I will repeat my comments as before; "since Megan's crew left (that always did a great job) this new crew just doesn't get it". An current ongoing example is that the last 5 or 6 times I visited I was told that I had to wait for the booth to be cleaned because somebody just finished. Not one time did I see somebody leave or leaving outside, nor was the booth on the hot or warmish side as if it had just been used. I have also heard this excuse repeated to other customers. This never happened even by happenstance with Megan's crew. Please do not feel a need to communicate with me directly.Not necessary.
August 21st 2017
Since Megan and the ladies working at that time have left, this new crew leaves a lot on the table.
July 31st 2017
Not the friendliest but the beds are clean and get the job done.
July 29th 2017
Always friendly, quick service
June 16th 2017
Some of the girls in my salon are absolutely great! One of the blonde girls (can't remember her name and haven't seen in awhile) is so great and an awesome customer server (she said she has Finnish heritage if this would help message to go through to her). Some of the girls are sometimes bit rude. Tanning has been pleasant, but sometimes i feel like the cleaning isn't the best.
April 25th 2017
Everything is wonderful. Other..... can't enter the trip drawing on my laptop but can on my phone. I have tried every trick in the..... no, make that on the internet and in windows...... go figure......
April 11th 2017
Associates are very professional/friendly/knowledgeable. Prices on tanning beds have increased drastically in the past 2 yrs. Can't afford this "luxury" much longer.
March 8th 2017
Love that location, but parking is awful. Staff is great though.
February 21st 2017
Very clean salon!! The staff is also very professional and friendly.
February 19th 2017
I had a girl yesterday 2-18 that wasn't helpful. Todsy 2-19 the girl was very helpful. She was working in the Vienna shop but a manager somewhere else. She was very helpful. Very pleasant to work with also.
January 24th 2017
Just got back into tanning, boy it makes me feel good!
November 4th 2016
Vienna location - Meghan is so awesome she is super friendly and helpful always suggesting new things to try. I haven't been dissatisfied! Thanks Meghan !
August 23rd 2016
Love the staff in ViennaAlways friendly and talkative Salon is always clean
August 10th 2016
Palm Beach Tan in Vienna, VA is a great place as far as the equipment is concerned. However, it used to be "friendlier" with more mature and "happier" employees, who would smile and greet customers, and go the extra mile to try and remember who is who... I use the tanning beds at least 4 times a week, and certain employees are always in a very bad mood, never make eye contact, and need serious attitude adjustment. Not to mention that they are so condescending and uncooperative. I lost an earring and went back to the salon 10 minutes later, and asked if I could look around in the room... The room was empty and no one was using it at the time, but the employee rolled her eyes and said she'll look for me. she went in and I was standing at the door, could see her not even bothering looking around. Two seconds later she said "there's nothing there" when I could clearly see she didn't even look for anything. On another occasion same employee signed me in. When I noticed the bed was not fully cleaned and I could see the sweat stains, I asked for a disinfecting spray, so I could clean it myself. She (again) rolled her eye, showed how annoyed she was that she had to put her cellphone down and tend to a customer, and said: "I'll clean it..." She sprayed two tiny amounts at the top of the bed and left the room without even wiping it. I immediately left the salon and did not say a word, and did not use the equipment. Basically I dread going in if I see her behind the counter. Not everyone is like her though, but there are two employees who are extremely unfriendly and unprofessional. At the opposite end there is one employee who is always pleasant and polite. I've seen her quite often and always wish she could be there to sign me in.
July 2nd 2016
You have the best tanning salons! The staff is always very polite, professional, and helpful. Your rates are high however, but I guess that's why you keep the quality consistent and good. The only thing is that your diamond level beds are always occupied and you have only one bed at that level in your Vienna branch, so I always have to wait for 20 minutes for it to become available. Sometimes even longer if there's more than one person waiting for it.
June 27th 2016
Sometimes good-sometimes not so good
June 1st 2016
Always met by friendly staff who always check on your needs They are a "Fun" group of individuals
June 1st 2016
Going to other location because the Vienna location has smelly towels and doesn't seem as clean.
May 29th 2016
Never had any problems signing in. The girls are quick, friendly and knowledgeable. Parking can be a concern at times.
May 28th 2016
I activated my membership & paid my monthly fee, and they are still charging me as if I put it on freeze, seriously may just cancel all together. This is the 2 time this has happened. I did not sign a legal contractual agreement to have both deducted from my account.Overtime I go to tan its turns into a long ordeal!! Rediculous!
May 24th 2016
Magen was awesome as always!
May 21st 2016
May 16th 2016
Love this location! Friendly staff, prompt service, very clean establishment. Only complaint would be the parking situation :/
May 1st 2016
There is usually only one person working. Which is fine but when someone needs attention to picking out a package on a busy Saturday- that makes it bottle neck. Carly was Doing a great job- she was just limited as to how much she could clean and sell and put people in beds.
April 23rd 2016
Great service :) Really short wait times and clean beds.
April 15th 2016
Loved the experience from beginning to end!
April 14th 2016
Came into the salon, started up a membership and was quickly put into a bed. Dislike the 24 hour policy some days I am only available in the morning others at night so I have to skip days.
April 8th 2016
Wish you had more locations -- like in Palm Beach.
April 7th 2016
Always feel well taken care of. Great service and friendly staff!
March 20th 2016
Kaylee was so patient with me and discussed all of my options for re-starting my membership. Class act and help me out tremendously. Her willingness to help me made it easy to decide to re-activate my membership which has been frozen for years.
March 14th 2016
I went in for a Spray Tan with Bronzer and did not get the bronzer I brought it to the girls attention and she apologized sincerely and she said she would be happy to put me back in but I thought that would make the tan streak due to not being completely dry, I had a dinner party to attend & did not want to take the chance that day. She was very accommodating I was just a little let down to not have the immediate tan
March 11th 2016
Friendly,helpful people. Clean rooms and beds. Very nice!
February 17th 2016
I LOVE palm beach tan Vienna, VA! Nice people, always clean!
February 4th 2016
always clean store with nice, knowledgeable people esp in the two stores I frequent weekly
January 31st 2016
Great service! Very helpful! Thanks!
January 28th 2016
Meagan is sweet and very friendly! Shop is clean!
January 28th 2016
Everyone is nice.
January 27th 2016
this salon is clean. however i love going to Clarendon palm beach better than Vienna salon due to the tanning beds being slightly better