August 30th 2019
I think there should be more than 1 maintenance person working in the STL region to maintain the locations. The beds are constantly having bulb outages, mister outages, .etc that drag on for months. When I notify the staff, there response is always that the 1 maintenance person is spread too thin and that's why things aren't maintained properly. That is not an acceptable response. The customers shouldn't be affected by the fact that locations aren't properly maintained.
August 26th 2019
I think everyone I’ve come in contact with is very helpful and friendly!
August 19th 2019
Great staff. Staff is eager to assist at any time.
June 21st 2019
The employee I felt with was knowledgeable about product.Feel like it could be cleaner . Also I was in room 2 and the bed seemed old and needed a little TLC
June 18th 2019
All the girls at the Ballwin location are so nice and helpful! It’s the only location I go to because of them
June 7th 2019
I always feel sooooo welcome when I come in. I love the staff!
May 15th 2019
i enjoyed itit relaxes me but didnt like that the door lock was broke.
May 14th 2019
The Rep was knowledgeable about what I wanted and explained the steps for my spray tan. For the life of me can’t remember the Reps name. Sorry!
May 9th 2019
The staff is always helpful as I navigate various styles of beds.
May 9th 2019
Staff if very friendly and location is very clean!
May 9th 2019
I went in for a spray tan. The manager helped me figure out what was best for me and walked me through it. She was extremely helpful and I had many questions!
May 7th 2019
Been a member here for a year or so. Always and I stress ALWAYS incredibly friendly ladies - I prefer that term to staff - working the front desk. Very helpful too regarding promotions, bed selection, membership inquiries etc. Outstanding beds even the lower level ones. Bulbs changed regularly and beds always clean. Great hours especially on the weekends. Overall a solid investment and experience ever time I’m here. Keep up the excellent work and my highest recommendations!
May 7th 2019
Pleasant atmosphere. Employees friendly and happy to help
May 4th 2019
Employees are always so friendly and the manager rememberers my name every time I go in. The beds are clean and it’s always a good experience.
May 3rd 2019
Kailee S. is great management material. Who ever hired her, has great instincts. She has the customer service skills, we all wish for. I'm almost as excited to see her and chit chat, as I am to Tan.
May 2nd 2019
Everyone is always very friendly.
April 21st 2019
Kailee and all the other workers are amazing. They are super nice and care. Also every time I go there they give me the same bed and room because they know that I like that room.
April 19th 2019
Love the 7900! Getting great color in only 6 minutes.
April 18th 2019
The rooms and beds are always clean and the staff is helpful.
April 18th 2019
Everyone is always so helpful and friendly.
April 10th 2019
The ladies that work at my location (Manchester Rd) are all very sweet and helpful. The beds are well maintained and clean
March 28th 2019
Staff is super friendly. I'm new to Palm beach tan so the girls have been showing me the awesome beds and how they work. I love it!
March 27th 2019
Quick check in, associates make an effort to get to know me, able to get in and out quickly. Everyone seems nice and personable.
March 15th 2019
Very disappointed..The manager @ the Manchester store has been great, so no blame goes to her.. I have done everything she wanted me to do prior to ( using the wash with shower before coming in) using the lotion I bought (after showering next day) so tan last longer, using primer just before entering booth.. I asked 4 people @ Golds gym this morning if I looked dark I wear gym shorts and T shirt.. not 1 person said yes.Looked like normal skin tone. I got alot darker using the medium spray when it was the Tan Co..So whatever is being done is NOT WORKING. I have very little color on my legs/arms/face after last nites tan and previous months, this is a waste of time and money for me.. Please respond back to me.. JOHNNY
March 8th 2019
Staff is always friendly and helpful!
March 8th 2019
The staff is very knowledgeable and friendly. One girl is creepy and tans way to much but I’ve switched up the times I go so I don’t have to be around her
March 5th 2019
The gals are always friendly. I do not like when there is only one person in the building. Security is a concern for your staff
February 28th 2019
Recently the salon in general is not as clean as it had been. The beds don’t seem to have been properly cleaned. There has been residue left on the beds that is clearly lotion. I have had to wipe it clean with a tissue or towel.
February 26th 2019
Kailee runs the Manchester store top notch! Best it’s ever been! Kudos to her!
February 26th 2019
Never a wait and whoever is at the front desk is always pleasant and helpful whenever I go in.
February 24th 2019
Staff is friendly, beds and rooms are very clean. There seems to be a lot of turnover with staff because I rarely see the same person twice.
February 6th 2019
February 5th 2019
The young lady completely confused was gonna put me in wrong bed and said I used the Versa spray tan and I haves spray tan yet!
January 17th 2019
I have a monthly membership and a lot of times I get a free upgrade or pay for a upgrade for a few months . My upgrade was expired and was not offered any options just got a no you can use bed 10.
January 5th 2019
Kailee is such a vibrant and helpful person. Always enjoy seeing her.
December 22nd 2018
The employees at Palm Beach in Manchester, MO have been truly amazing! They are very personable. One of things that I would suggest for people who have been a long time members to maybe have an additional discount off the higher tanning packages.
December 6th 2018
Everyone is always extremely friendly. They are always willing to answer any questions.
April 26th 2018
Staff is always friendly and beds are always clean!
April 17th 2018
Lisa is amazing & always so friendly. She is also very knowledgeable about the different level beds & lotions.
April 6th 2018
Great customer service from Nicole
March 6th 2018
Very helpful staff!
February 26th 2018
Everytime I come in the staff is friendly and helpful.
February 9th 2018
January 27th 2018
Friendly staff and great tanning beds
January 22nd 2018
Breanna is amazing!!!
January 21st 2018
Just started with a tanning membership and so far everything is great!
January 4th 2018
Always clean, never have to wait, friendly service, great selection of products and services.....what more could a person ask for from their tanning location?
December 31st 2017
Was greeted so warmly, and explained all the memberships perfectly. Received a tour and shown all the beds. Tried the Sun Goddess and LOVE it!
December 25th 2017
Everyone is always helpful and cordial. It is company policy that is such a downer. You guys are too expensive, too expensive to bring a guest, too expensive to "add-on" a friend or partner, and too expensive for a month of tanning in a stand alone, needed program. Sure, the market drives pricing, but do you want to accelerate growth? Consider, and thanks.
November 15th 2017
I love all the PBT team members at the Manchester, MO location! Not only do I leave tanner, but I leave happier as well! Nothing beats glowing skin and a beaming smile!
October 18th 2017
Front desk associate (even though she was from a different location), she was extremely helpful and friendly!!
October 10th 2017
The Manchester, Missouri location is always clean and the staff is always friendly and willing to help. Last night I went in for a tan and a Mystic and was informed right away that lotions were 30% off. I explained that i had recently purchased a bottle of tanning lotion but the staff also told me about the different products available for spray tanning. Each time I come in to Mystic Tan, I purchase the myxersand accelerators. I then decided that buying the accelerator in a bottle for 30% off would save me so much more than paying $6 each time I spray tanned.
September 25th 2017
Everyone is always so nice and helpful. Enjoy and look forward to going in.
September 19th 2017
Not that great. No functioning radio, no towel in the room and a control screen that was illegible, my eyesight isn't great, but the saving grace was a male employee working by himself and was trying to make sure that everything was right, had a terrific attitude and was very gracious and professional. He's an asset, hope you can hire more like him instead of some of your ditzy young gals who care more about their cellphones than customers.
September 13th 2017
The customer service was fantastic. Maddy was extremely helpful and kind even when I was getting confused. The prices are much higher than competitors, so I can't imagine coming in just for a couple sessions. I ended up getting a membership because it was almost the same price as one session. Overall happy with my purchase, but it would be good for business if the one time rate were lower.
September 12th 2017
You have the BEST Ladies working at the Manchester store. They are so knowledgeable and curtious that I Won't go to another store. I am Loyal to the Bone.
August 13th 2017
Super friendly staff!
August 6th 2017
Always nice when I come in, help me find the best membership, love the girls working there !
July 29th 2017
Everyone that works there is incredibly nice! Very clean also. Love tanning here!
June 14th 2017
Brittany makes it a flawless, fun experience! 100%
June 1st 2017
I'm currently here and one of the employees is standing with her back to the door eating Chick Fil A on the counter behind the register. She didn't even turn around when I walked in, a different girl came and helped me. I feel like if employees are eating it should be in the back? Sometimes when I check in I give my first name, last name, PIN number, and address. Why does it take 4 steps to pull me up in the system?
May 20th 2017
Always so easy to tan your stores! Clean, inviting, knowledgeable - love it!
May 15th 2017
Every time I enter the Manchester store, I am met with a warm Hello and addressed usually by my name, some of the newer ladies recognize me by face but not my name. Which is OK, but everyone Always says Goodbye Jame'Lee. This means a lot in today's times.Best store around!Thank Yall very much.
May 13th 2017
employees are great and hard working.
April 23rd 2017
Great service & employees
April 20th 2017
Never a wait for a bed, and the last associate was extremely helpful in explaining lotions to me!
April 11th 2017
employees are very helpful and explain everything to me
April 4th 2017
April 1st 2017
I am so excited every time I get to go tan. Their recommendations for what I want, bronzing, has been spot on. It makes me free appreciated, as a customer. All of the Ladies pretty much know me on site, and that means a lot, to this ol'lady. Also All the products, that I have purchased have been Great. My tan is getting so bronze that coworkers are bummed out they don't have the same. I have recommended yall, but most are just complainers, at heart. You know the kind that would bitch even if ya hung them with a new rope. I guess ya can't fix stupid.But back to the praise that is well deserved for your employees. I can't say enough as to how much I appreciate all of them. Please keep up the great customer service. BTW I go to the Manchester store. They are the Bomb! Especially Brittany. Sorry about the spelling. She's a great customer person and from what I see a great manager.Thank You, Thank You, Thank You.
March 31st 2017
Brittany was extremely helpful and professional.
March 26th 2017
Very happy with my experience there!
March 25th 2017
I visit multiple locations and really love how there is always a Palm beach close by to fit my busy life. So happy we have the option to choose mystic vs versa!
March 6th 2017
Clean facility & professional staff
February 13th 2017
I went to a palm beach location last week for the first time and was blown away by how helpful Brittany was in explaining all of the different packages and lotion options ! I bought the package with the level 3 tanning bed as well as two lotions, since then I have been so impressed with how helpful all of the employees have been in making suggestions for what bed to use and how long to tan each day I go in ! I am in love with the cleanliness of the rooms each time I go in and I cant wait to continue tanning with Palm Beach!
February 6th 2017
I was not notified about the closing of the store in Ballwin and moving across the street to another salon. I knew that I had given my email address to you upon starting my monthly membership. But all is taken care of, at this time. ThanksJame'Lee