August 15th 2022
Very big and clean friendly and helpful
April 10th 2022
Employees have really improved and customer service has been really great the past few months!
March 1st 2022
this location is the best of ALL OF THEM! I DROVE ALL OVER CHARLOTTE LOOKING FOR ONE BED! boom... this one has it! level 2 bed 252 yessss! please don't ever get rid of this bed please!!!
August 24th 2021
The receptionist was amazing now I’m not happy with my spray tan at all but overall it’s a great place
August 23rd 2021
The staff, facilities, & tanning beds at this location are the absolute best, hands down. Brian is the actual goat & is super knowledgeable, always helpful, & he stays cleaning that place. The tall brunette & tall blonde are also amazing & sweet. They keep this place immaculate & are always in the best moods, even if it is 8 minutes before closing (sorry). Recommend 12/10
June 7th 2021
Great staff and great beds!
May 19th 2021
Great place! Staff is awesome!
May 4th 2021
Staff is so nice and helpful. Beds are always clean and I never have to wait to tan. Absolutely love it and highly recommend!
April 2nd 2021
I love this location. The staff and manager at this location are extremely nice and knowledgeable. They make sure to explain all options and answer all questions to picking the best package for you.
March 30th 2021
amazing experience every time!
December 9th 2020
Love this place and the staff! Brian is amazing and always makes my day alittle brighter when I get to see him!
October 29th 2020
I love this location. I have been a member for a few years now. Recently located to a new house about 45 min away and plan to continue using this specific palm beach. I am a regular air brush customer and Rachel is amazing! The managers/employees all know your name going in and make sure you are extremely comfortable and informed of any changes, sales/deals, and updates. Brian is almost always there when I call or arrive for my appointment and always greets and helps me with a genuine and welcoming attitude. I love their knowledge and clear passion for their jobs.. thank you to the staff, you’re the reason I will drive 45 min!
September 27th 2020
Friendly staff, very very clean. Always offering perks!
July 28th 2020
They have an excellent staff with a professional environment
May 7th 2020
BRYAN , MGR ALWAYS INSIST ON "STERL ENVIRONMENT--LONG BEFORE CV19.
Great PROFESSIONAL STAFF
February 14th 2020
Awesome customer service!
February 6th 2020
Assistant Manager Crystal answered questions I had regarding purchased packages quickly and professionally. The business is bright and beautifully maintained. In my experience they place fresh bulbs in the beds as often as feasibly possible.
January 26th 2020
Love tanning!! Lots of different levels/beds to try.
December 29th 2019
Crystal was so very helpful at my last spray tanning at this location. Very pleasant experience.
October 1st 2019
Absolutely horrible unprofessional staff. Tan anywhere. Anywhere but with a Palm Beach.
September 11th 2019
Will always go back to my PBT. The staff are absolutely wonderful!
July 25th 2019
I love the team there- so welcoming and kind! Keeping things clean is tough but they do a great job with it. Lots of beds and the added bonus of personal spray tan is fantastic!
July 9th 2019
Quick clean and efficient.
July 7th 2019
Not happy to find out the money I had parked only lasted 12 months. If I had known that I probably would have cancelled my membership sooner or perhaps renewed. PBT shouldn't be taking money from its customers after 12 months if that is the case. They should cancel the service.
June 26th 2019
I only go to Park Rd and Huntersville. Those are the best two locations. The location at Northlake is horrendous and they are so deceitful. Kara and her staff at Park Rd are the absolute best!
June 11th 2019
Kara runs a good business. Please have her teach these people at Northlake how to run a smooth, ethical business.
May 13th 2019
The store manager? It was a younger guy (don’t Remember his name?) was very helpful and friendly!! Efficient and knowledgeable
May 9th 2019
I came to PBT for my first spray tan ever. I trusted my consultants instructions and went with the colors they chose for me. Initially I thought wow this is very very dark but kept using the same a few times but wasn’t very happy. So I went to a different PBT and the consultant there told me I was very incorrectly matched and helped me find the right color. Thankful for the lady I met at the other location. I’ve had an average experience.
May 8th 2019
Staff is always exceptional, friendly, and understands I'm at lunch and in a rush.Brian always compliments me on my attire even when I'm bummed out. I never leave without a smile on my face.
May 7th 2019
Always clean, fast and friendly
May 5th 2019
The spray tan booth was soaking wet when I got in. Most of the time they don’t wipe them dry or the nozzle at the top and water drips on you during the spray.
April 30th 2019
Love the new beds
April 28th 2019
The associate was helpful and patient as there was confusion with unfreezing my Account and using tan dollars I had accumulated to spray tan the same day. The confusion resulted in and overcharge that needs refunded. Additionally, I was supposed to be set up with a Versa session that had a pre/post tan spray and the session did not have it which I did not realize untilI was already in the booth and it went straight to the spray tan.. When I left I had a feeling my spray did not take - the mist felt lighter than usual. As the tan developed overnight it was much lighter than ever before. Where I put blending cream is where it seemed to take the most color which is normally where it takes less for me (hands/feet). I had to use my own tanning mousse the next morning to get the tan where I normally have it when leaving a spray tan. This was counterintuitive. Very disappointed with my spray tan. It seems the versa machine at Park Rd often malfunctions. I will be cancelling my Palm Beach membership at this point. I feel it is foolish to keep the frozen account for spray tans that are not effective or meet my needs.
April 26th 2019
This location is always on point. They always have a positive attitude and make sure you get the service you pay for! The Statesville Rd location is horrible. They always seem annoyed that they have a customer. Always. They downgrade your bed and don’t even tell you they are doing it.I’d definitely send the Statesville rd employees to the Woodlawn/park road location for training.
April 3rd 2019
The staff is always so helpful and friendly! Brian and Kara are amazing and knowledgeable about products, without feeling like you’re being sold to. However the past couple times I have been there my account is not pulling up correctly and they have trouble finding my account even though I have been at palm beach since 2014.
March 29th 2019
The staff are always friendly and get you in and out quickly!
March 26th 2019
Since the night I walked in and Madeline helped me, the staff has been nothing but outstanding! Brandon has been working with me to get the best color I can prior to my cruise later next month. I've never been to a better tanning salon.
March 23rd 2019
Customer service from Brandon was spectacular! The guys at the front desk are as professional as it gets and beyond excellent. I visited the store this afternoon and the two girls at the front were not even close to those standards. Your tanning salons are exceptional however and as far as customer service Brandon sets the bar for excellence.
March 21st 2019
Wish I knew the girls name that signed me in at Northlake location. She is super nice and helpful.
March 14th 2019
The salon is always clean and the staff are always friendly. They are very knowledgeable on the beds/lamps and lotions.
March 7th 2019
All the associates are so friendly and the environment is really clean!
February 27th 2019
Brandon is always awesome to this 100 year old lady :)
February 23rd 2019
Employees are friendly and equipment is always clean.
January 10th 2019
I don't like the hard sell on lotions, upgrades, etc.
January 8th 2019
Always have a great experience when I visit. The regular staff know my name and give me a warm welcome.
January 6th 2019
The service at quail corners is phenomenal! Brendan and Brooke serve as a wonderful power duo educating on skin care and current promotions. These two are some of the reasons I keep coming to this location
December 27th 2018
December 26th 2018
My experience has been very good and all staff have been professional and accommodating as possible.
December 21st 2018
Had a really bad experience with the manager at a different location. Called Woodlawn (the only other location that I’d normally have gone to) and went over it with Brandon. He was wonderful. Before speaking to him I was on the verge of cancelling my membership entirely and going with a competitor. He’s an asset to your company and just really great. I hope you appreciate him as much as I did following that experience.
December 21st 2018
Brendon was the best in helping us with what we needed. For my first experience he made the whole process very easy.
December 20th 2018
The guy helping me was very condescending. I have always had excellent service at pbt but this guy was not pleasant
December 9th 2018
Professional but very friendly staff.
December 9th 2018
I overall enjoyed my experience. The associate was friendly and made me feel welcome.
December 7th 2018
Brian at the front desk is awesome! Always friendly, always asks about my day. He is very knowledgeable about the products and services. The entire staff is exceptional
December 5th 2018
Every single person I come in to contact with at the stores are always SO friendly! I never know what bed to choose and they always take their time to look at my history & help me out. I couldn’t be more appreciative, thank you!
December 5th 2018
The staff is always personable, friendly and extremely helpful with any questions!!! I love coming in here!
April 16th 2018
I just started going back for the season. I pay monthly year round and never freeze my account. Both times I have gone, the past two days, there have not been any protective eyewear for me to use!!! Are they not being provided anymore?!? If not, that is ridiculous for the amount I am paying that it can’t be provided to me and furthermore nobody has said anything to me about the eyewear!!! No notice, email or anybody telling me so. Do you provide it or not?!?
April 14th 2018
Fast great service. Very friendly
April 13th 2018
March 17th 2018
It was my first time ever tanning and I was told all of the options I could do and what lotions I should buy. I was just a bit confused when I went to get my spray tan. He kind of went a little fast at explaining I don't think I did all of the before and after care steps right. Besides that, it's a great facility and nice staff!!
March 15th 2018
Courteous, clean, quick in and out
March 12th 2018
Very attentive, friendly and engaging at the counter. The guy rang me up as two separate transactions fromMy oil and upgrade vs my lotion that was 50% off to ensure I got the best possible discount. He was great.
March 9th 2018
I honestly never leave reviews but I am experience here was above and beyond all thanks to Brian F. (not sure last name). He was so positive and welcoming and helped me understand all of the current deals/promotions going on as well as the products that would enhance my experience. He walked me through the whole spray tan process and I have NEVER gotten out of a spray without some type of issue until now. He made sure I was 100% understanding of what I needed to do, how to stand, etc. Thanks so much!!
March 8th 2018
Store manager is amazing! So friendly and knowledgeable!
February 8th 2018
The new employees and the current staff at park road are the best: They know my name smileGreat new team and the sweet blond lady makes tanning fun
January 18th 2018
As always a great experience. Very clean, very professional, very helpful.
January 15th 2018
Always pleasant, courteous staff. Wish music in all beds worked and would like more options to listen to in those beds that do have music.
December 11th 2017
been coming for a year. and half a new employee as I walked in say hello Tommy ("Thomas)the new employee remembered my name
November 22nd 2017
I give it a great because the staff is so good there but there have been bulbs out in each one of the beds I've tanned in, and not just 1 or 2... there are multiple bulbs out
November 21st 2017
Excellent. Assistant manager Ethan at the Myers Park location in Charlotte (off Park road) was amazing. He made me feel so welcome and even though I am an experienced tanner he gave me a tour and went over everything in great detail with me to be sure I knew all the options available.
November 8th 2017
Clean faculty Overall nice staffAbove averagesExperience
November 7th 2017
Park Rd/ Woodlawn location.Still lots of maintenance issues with radios not working and Bed #16 no longer has a number on the door.I guess the number plaque fell off and hasn't been replaced.
September 2nd 2017
Kara was a delight! I will be coming to this store more often now!
August 27th 2017
August 20th 2017
The associate working was so nice and helpful- made my experience at that location fantastic!
August 6th 2017
Always very friendly staff and quick to assist with any questions or concerns.
July 29th 2017
Everyone that works there is extremely helpful and kind. I have used the sunless tan as well as the tanning beds , the staff have taken the time to explain all of the skin care products to me and their recommendations were great .
July 27th 2017
I don't know names but your staff is great. They are always cheerful
July 27th 2017
Great service but please purchase different goggles. They do not provide much protection for the eyes and I always have to put a towel over my fave
July 24th 2017
July 15th 2017
The sales associates are always so warm and welcoming!
July 10th 2017
Will at the Park Road location was extremely helpful by answering the several questions I had. He was patient and took the time to assist me without looking the least bit annoyed. Great customer service all around.
June 30th 2017
I have to say I have been a guest with your company for some time, Karla (manager) Amazing and Will ( assistant manager) amazing!!!! Other staff on the park road branch not so much! I have been informed a room and walked into an employee naked; I have been there to have directed into the wrong room for my tanning session, not one but twice! Little irritated with not solution, may You help?
June 27th 2017
Always have a great experience at PBT. Will at Parktowne in Charlotte is always so kind and fun.
June 26th 2017
A bit of a wait due to only one associate working and the first person in line was new and setting up an account.
June 16th 2017
June 5th 2017
Always positive vibes and mood! Love all the wonderful workers at the Sun Valley location!
June 1st 2017
The person Who helped set up my account was very knowledgeable and helpful. I enjoyed the discounts and all of the knowledge given about my account.
May 28th 2017
Kayla was very helpful in assisting me in my color options for the mystic tan.
May 17th 2017
Great very clean and easy quick in and out!
May 14th 2017
Very attentive and polite. Always eager to help and answer any questions
May 2nd 2017
I go to the one by Sun Valley, I love all the employees there, they're amazing! All so friendly and welcoming!
May 2nd 2017
I absolutely love this PBT location! The staff is so friendly and greet customers by name, plus it is so clean and inviting. Keep up the fantastic work!
May 2nd 2017
Sometimes it's really great. But there's one employee in particular who I've had put me in the wrong bed twice when I've asked for a stand up.
April 24th 2017
Harris Blvd. Store needs a new stand up bed. It is extremely disappointing to waste time in the one there after going in the one on Park Road. Why are beds at this store not comparable?
April 21st 2017
Everything went smoothly. Nice people. Great service.
April 19th 2017
I've had good and bad experiences. Depends on the location
April 18th 2017
Staff is awesome! Always pleasant and helpful! Great salon!
April 10th 2017
the fella that signed me up for membership was absolutely great ! Knowledgeable, KIND, informative and a genuinely nice person !
March 30th 2017
The reason I gave it average is not because of the tanning quality but because when there is only one employee working and a long line of people they should 1 either call a second person to come in or 2. Ask all the people in line what they need and if they are already memebers because half the time there is a line it's because the employee is trying to seek a package or figure out what package they want and it takes up to 5-10 mins of people waiting in line just to check in. This has happened almost every time I go in and I do not know if there is a better way that we can just scan something in or what.
March 16th 2017
Enjoy PBT but sometimes the wait to check in is crazy because the staff is selling products and packages. It should be in express lane for diamond members so we don't have to wait for the sales pitch. Not a complaint just a comment and observation .
March 10th 2017
PBT is hands down the cleanest and friendliest tanning salon I have ever visited! The staff is knowledgeable and actually helpful! They are quick to acknowledge your presence and let you know they will be with you asap.Obviously they like their job and are trained well.Please keep up the great customer service and spotless salons .
February 26th 2017
love the crew that you have at the Location on Woodlawn rd in charlotte NC
February 23rd 2017
Staff here is lovely, always upbeat and full of knowledge they are willing to share.
February 22nd 2017
Staff is always pleasant. Wish all the beds had working music.
February 6th 2017
I wanted to thank the staff at Palm Beach Tanning for recovering and holding the two rings I left there yesterday. These rings meant so much to me and knowing that they kept them in safe keeping was beyond customer service. I am so grateful for them caring and being so honest. Thank you.
February 1st 2017
Enjoy the facility but at times there is only one person at the desk and several people waiting. If the desk attendant is selling packages and explaining products etc., another attendant should be available to put current members in beds to tan.
January 19th 2017
Quality beds good staff Thank you
January 16th 2017
Nice staff. Clean facility
January 13th 2017
Kara is always wonderful - kind, upbeat, genuine. I love when I walk in and see her at the counter. I know it's going to be a great interaction.
November 20th 2016
Associate working the counter gave me lots of input on how to best tan for my skin type and also how to do so without going broke. He answered several questions for me and took time to explain all options.
November 4th 2016
It is a great experience. However, your prices are significantly higher than surrounding salons. $20 more for the exact same beds and packages is a little steep. I don't believe I will ever sign up for a full tanning package because of that. However the hours are perfect for my work schedule.
October 27th 2016
Little pricey for tanning..... lotions ridiculously expensive. As a massage therapist I can buy most of your lotions for 20-30 dollars. Whats up with 23 hour schedules for reentry....?Customer service much better thanks...
September 22nd 2016
I came here because I saw online there was a special for one week free of tanning. When I came in, I was told that wasn't valid. I wish you could've honored what was on your web page. Other than that, the beds seem nice and the customer service was great, prices are comparable or better than other salons I've been to.
September 13th 2016
I have always had a pleasant experience while visiting the Park Rd store
August 30th 2016
Love coming in they are always helpful and get you taken care of quickly.
August 30th 2016
I've been a member @ PBT Woodlawn & Park location in Charlotte, NC since 2010, became "diamond" member in 2011. I have NEVER had a bad experience , the staff is ALWAYS super friendly, super knowledgeable, and treat me like I'm PBT family. The store is always clean, and customer service is off the charts! I think they are the best of the best in my 6 years being a member.A+++++
August 20th 2016
Always great service
August 19th 2016
August 8th 2016
The facilities are good, there's usually not a long wait (if any), more expensive than other salons.
August 3rd 2016
Your team is always so kind and ready to help! I've always had a wonderful experience :) great job!!
August 1st 2016
Lauren B and the new girl in training were very helpful. Especially because the questions I were asking were not easy questions. (I was trying to upgrade my 3 month tan special offer). They were accommodating and had me back tanning in no time.
July 30th 2016
I always enjoy coming in the staff is always nice and is very knowledgeable.
July 26th 2016
The location, cleanliness, quality of beds & services are all excellent. The high pressure sales from the staff make me want to find another salon instead.
July 21st 2016
I love you!bTell Kelly hello!
July 11th 2016
June 16th 2016
Everyone is always very friendly and helpful.
June 10th 2016
Every time I come in the store is always clean and the associates are always welcoming and friendly. They are very helpful and knowledgeable every time I need a new lotion.
June 4th 2016
Always friendly and polite. Clean facility.
May 28th 2016
Need new goggles.. does not block out rnough. I always have to put a towel over my face or cover my ues with my hands in addition to the goggles there now
May 26th 2016
They no longer carry the color that I like
May 24th 2016
Love going here everyone is friendly and easy to get in tan and get back to work on time. They always know who I am when I come in to love the whole team here.
May 17th 2016
Everyone is very friendly and I have not had to wait for a bed.
May 14th 2016
The staff in Meyers park are wonderful! Every time I go in there smiling and they are not pushy with their products which makes me want to buy them because I don't feel like I have to. My job is very stressful and going in there is a 15 minute mini vacation!
May 11th 2016
Great experience with Cassandra C. She was professional and very friendly. Great experience spray tanning & I will definitely be back again soon
May 5th 2016
Taylor and Allison are so great!! I sometimes visit the store on pineville Matthews by Carmel because its closer to my apartment and they are SO RUDE and inexperienced there!! The montford store is completely opposite. Everyone here is super nice and knowledgeable, Allison and Taylor especially! You should have them teach the other store customer service skills!!!
May 3rd 2016
Grea customer service. Very clean
May 1st 2016
Great staff. Always pleasant.
April 30th 2016
Best tanning place I've been. Excellent service, great mystic tan experience!
April 28th 2016
it is a busy time of year so I know waiting is very possible for the most popular beds but there were a couple women and myself who were told the wait would be a few minutes and all waited for at least 20 mins each. Just would like to know if there are 8 people in front of me and wait would be longer then a couple minutes.
April 26th 2016
This is only my second time there but everyone is so friendly and helpful. Everything seems to be very organized; like the checking in, the rooms.
April 22nd 2016
This location does everything well--it is clean, fast, and super friendly. I'm almost always greeted by name and there is rarely a wait.
April 19th 2016
Allison was so nice and extremely helpful, she answered all of my questions!
April 5th 2016
The staff you have is wonderful! They are the sweetest, and you have one guy, Will, that is the best salesman i've ever met. He could sell a ketchup popsicle to a lady in white gloves. He's a total sweetheart too. Great work!
April 3rd 2016
The Charlotte center on Woodlawn is terrific!! The manager and all helpers are cheerful always.
April 1st 2016
There have been a handful of times I've gone into tan and the top portion of the lid on the inside was streaked which is fine as I cannot defy gravity and touch the top lid, however it had made me more aware to check the beds. Sure enough one visit the bottom portion of the bed is dirty streaked, but also dead skin flakes left behind. I went to grab an employee to show them and ask for the solution and towel to clean the bed. She quickly said the bottom plastic piece is scratched and didn't take the time to check the bed. I said okay and started the bed while stood outside the bed for the 5 minutes I chose to tan. When it ended I opened the door and the store manager was there to apologize, I asked her to come into the room and showed her what I was talking about. She acknowledged the dirty bed and again apologized. That was enough for me, but all employees should be taking the time to customer concerns, not just the store manager.
March 31st 2016
Always great service!
March 30th 2016
Great employees, great service.
March 27th 2016
Always easy and friendly.
March 25th 2016
I tanned with Ultra tan for months and months because of convenience and price but you guys are so much better with service, hours or operation, etc. There's no comparison, honestly and I have really enjoyed the few weeks I've been there.
March 24th 2016
Great customer service, friendly staff!
March 22nd 2016
Just started going in staff is always friendly and helpful. Store is always clean and easy to get in tan and back out during lunch hour. Love the location and staff will definitely refer friends here!
March 20th 2016
March 17th 2016
Service is always pleasant and helpful!
March 14th 2016
Love the staff....always friendly and helpful. I wish all the beds had updates music systems. Not all of them work and it would be nice to always have the option of listening to music while relaxing!!
March 10th 2016
I have been a loyal customer since signing up February 2015 prior to that I would come in routinely and get spray tan throughout the year . I had lots of rewards points saved up and staff promised me discounted spraytans. I did not updated my credit card payment for five weeks so when I return to add my new credit card with payment I was informed that my account was inactive and I lost all my points and all my incentives and the discounted spray tans I was promised. I have been a loyal customer with even paying my monthly installments regularly even though I had not tanned since last July I continued to make my monthly payments to keep my count on active status. Staff was not very helpful explaining the process and how I could have totally lost any incentives and points I was promised. I was highly disappointed with this. I even brought in customers and business to the store location.
March 6th 2016
Really attentive and knowledgeable staff, but not pushy! Easy to get in & out
March 5th 2016
Great experience every time
March 2nd 2016
I have had a nice experience at the Park Rd shopping Center Palm Beach. All the young ladies are very friendly. It's usually always a nice experience, except when there are problems with the computers.
February 29th 2016
Everyone at my salon is so friendly and knowledgeable. They make me feel at home and are always going out of their way to make sure I'm getting the best tanning experience.
February 25th 2016
So far I like my experience
February 25th 2016
So far I luve my experience
February 19th 2016
Always a pleasure. Great staff!
February 16th 2016
I sprayed last week on the 11th and did the dark, which is what I always do. I didnt shower that night after spraying, and the next day it looked like I didn't spray tan at all. I don't know what happened? I mentioned it to my coworker and she said the last time she went, the same thing happened to her. I bought a pack of three, so if it happens again the next time I'll mention something to management. Chalking this last one off to a fluke :)
February 7th 2016
Everyone was friendly, helpful and above all extremely genuine. I had an excellent first time experience.
February 6th 2016
Super helpful & informing staff! Wonderful atmosphere.
February 4th 2016
I had a great time taking the tour of palm beach tan! Alex was so friendly and helped personalize my plan to my specific needs. They have fabulous beds to choose from! Cannot wait to get my tan on!
February 3rd 2016
I like South Beach Tanning better because they have a points system for their members and offer special discounts, upgrade for to a higher bed for free (for 1 day) based on your points. I also like that their level one beds have full access to the radio not select stations. I choose to stay with PBT though because of the location
January 29th 2016
I have a membership for unlimited versa spa pro and it seems this machine is down often. Then I have to downgrade to mystic where I have to purchase additives. I feel I shouldn't be punished for the machine being down or some sort of compensation
January 28th 2016
Wonderful staff! I absolutely LOVE Whitney! She is definitely the highlight of my day when I go there. I will recommend this store to all of my friends!! :) xoxo
January 28th 2016
Friendly and helpful staff!The facilities are always clean and inviting.
November 6th 2015
Love this place. The staff are all so friendly and bubbly.
November 6th 2015
Easy to work with, great advice for you and your situation and I appreciate it thanks
November 5th 2015
I've been to ALL of the other tanning places. This one ALWAYS delivers. I've been tanning for about 30 years now. PBT is the best of the best. The beds are continuously up to date. I would be wasting my time and money anywhere else. I only wish there was a PBT salon in every city.
November 5th 2015
The staff at the tanning salon is friendly and consistently professional in all their dealings.
October 4th 2015
I absolutely love Whitney!!!! She has made my experience at the salon wonderful! She is always looking out for me to make sure I have all of the products that I need, she makes great suggestions about what will work best for me. AWESOME!!!!!