June 14th 2021
Love this location, staff is always knowledgeable and friendly. Especially Jenna, always goes above standard on her service.
June 12th 2021
I love Mallory! She is knowledgeable and always greets me with a smile!
January 27th 2021
I absolutely love my tanning experience with PBT. From the amazing staff especially JENNA for her kindness each and every time I tan at the Westlake location. I’ve been treated extremely nice and I’m always welcomed into this location with friendly smiles and a pleasant staff. If you ever want to know about any products or services provided I’ve always had each and everyone of my questions answered. I’m highly allergic to many products, but I have been given much information about sensitive skin products offered. I’ve also asked about a bed that had bulbs burnt and quickly was offered a different one which I consider that amazing service. This location is always clean. Coming from Louisiana, I can definitely tell anyone that PBT is quite the step above the rest when it comes to tans!!!! I’m definitely a customer that will always remain a PBT customer. Once again hats off to Jenna, she’s a doll!
July 3rd 2020
These guys are straight forward and respectful. I've been a customer for several years and I don't hesitate if I may have a question or any problem with my car. They will take great care of you! Thank you so much!!
November 5th 2019
Staff always has a smile on their faces and helps you achieve your best color! ❤️
July 30th 2019
My local Palm Beach has the best staff. They are knowledgeable and friendly.
June 11th 2019
I have to take a moment and thank Stefani Kier, who is always so sweet and courteous ! :) She always has the best advice on improving my tan and lets me know what the newest sales and specials are. The other night she walked me to my car with an umbrella when it was raining so I didn't ruin my fresh spray tan, and got completely soaked herself! It's this type of customer service that makes Palm Beach Westlake such a nice place to visit! Thanks and keep up the great work :))
May 12th 2019
Most folks just greet you, but do not really try to connect or tell you about special, how to use your rewards, etc., at least that has been my experience.Example, recently the lobby was decorated and there was a sign about customer appreciation or something. Not one time did anyone tell me about it, explain specials or anything of what it was all about... and I did not bother to ask. Figure if it was important or something for me they would say something.
May 9th 2019
Best service ever, every lady there is wonderful!,
April 26th 2019
Good. Getting in with small wait times. I think If open beds customer can use an upgrade in place of waiting
April 1st 2019
all of the workers are great and very helpful. The facilities are always very clean! i enjoys my tan time!
March 27th 2019
I bought a level 3 package. I don’t understand the optimal way to tan with the choices of level 2 or 3 and I usually don’t get a recommendation from the staff. I usually hear, it’s up to you. But I don’t know which level I should use and when to switch between them.
March 15th 2019
Sara is a great salon professional (in the Westlake location - Austin, TX).
February 18th 2019
Lovely! Excellent service very professional folks but more importantly just vice. Super friendly and nice.
January 26th 2019
Super sweet staff!
January 21st 2019
In Round Rock area and pipped in! Excellent service fantastic facility!!! Jealous my local branch is not this great!!!!
December 8th 2018
Palm beach is good but Kait is great. Truly phenomenal customer service. She was obviously very knowledgeable about tanning and product. I felt so at home in her arms. And wow, is she beautiful. Just stunning. I forgot what room number she told me because I was busy gazing into those gorgeous blue eyes. I ended up going into the laundry room on accident, but it was all okay because I knew Kait would be out there ready to guide me towards my room. 10/10 would recommend Kait.
December 8th 2018
I don’t agree with having to pay for “dark” cartridges for the Mystic. The Lakeway location is small and only has 2 spray where west lake has the Pro , Spa AND multiple mystic!! I gave to drive to West lake or cedar park to do the Pro and I can do dble dark with AN EXTRA LEG pass AT NO EXTRA CHARGE!!! how is that even Fair??? I know “cartridges cost more.....” but I pay almost $100 a month and an additional $45 month for “upgrades!!!” Yes other locations do to BUT THAT IS A CHOICE they have other options at NO CHARGE” Lakeway deserves better options
April 19th 2018
The staff at the Westlake PBT are so good! My favorite is Brittney. Can't believe she can remember everyone's name. It is a very welcoming touch.
April 17th 2018
PBT always has great deals!
April 13th 2018
Everyone is great there but it just seems like lately the wait is becoming longer for a bed. More one-time new customers are coming in and it takes longer to process them, while signing a member in only takes a few seconds. Just feel that members should have priority over one-time customers and not have to wait so long while they process new customers, who are almost always using spray tans—which I don’t
April 12th 2018
Brittany is more thatn the best sales person she’s Palm Beach Tan most important assets. Don’t lose her. She’s the reason I returned for another season.
March 22nd 2018
Ladies always pleasant. Palm Beach hires top notch employees
February 6th 2018
Staff is friendly and able to suggest a good deal suitable for me.
December 7th 2017
I love the staff at my PBT. They are so friendly and professional. I look forward to seeing them when I walk in the door.
October 26th 2017
Every time i walk in its great!
October 8th 2017
Awesome staff!! Very friendly and helpful!! Not happy about having to pay over $13 for spray tan with platinum membership though. I only paid $5.41 in Waco the past couple of years. Wish that was lower so I could do it once a week. Thanks!
September 18th 2017
Great atmosphere and Kait did a great job of explaining everything and going over all of the packages.
August 12th 2017
Everyone is ALWAYS super helpful and friendly. Love this location ❤️ Clean and super nice staff. I have gone to this location over a bit of time. It is consistent and that's pretty awesome!
July 11th 2017
Always the best customer service from Julia. I recently visited the Southpark Meadows with a friend and the girls there are not nice. I will be tanning at the West lake location once the Brodie location closes. Again, Julia is always super friendly and helpful no matter how busy she is.
July 2nd 2017
Very nice staff
July 1st 2017
Best tan ever thank you kait
June 30th 2017
Brittany is amazing! @ your Westlake Tx location
May 28th 2017
Kait was exceptional
May 26th 2017
Michelle was knowledgeable and professional.
May 13th 2017
Friendly staff in the westlake location!
March 22nd 2017
Love all the deals. Especially the sunless tanning.
February 27th 2017
The salon is beautiful. Rachel is a gem.
February 23rd 2017
My time at PBT is like a mini vacation. Everyone at the salon is very helpful, knowledgeable and cordial. I'm glad I switched from a competitor's salon.
February 21st 2017
No wait and good attitude
January 22nd 2017
Rachel was extremely helpful when I came in to nquire about tanning. Very knowledgeable of the beds and tanning products. I signed up for the Diamond package and I am very happy.
November 3rd 2016
Love palm beach tan!
August 23rd 2016
Coming to Palm Beach is definitely the highlight of my day. Staff are always so friendly and they always update me with the latest deals and credits with my account. I always leave with a smile on my face. Thank you! You all are great!
August 21st 2016
My orientation and sign up person was outstanding. I just apologize I never caught her name.
July 22nd 2016
Very helpful!!! Always smiling when I come in
June 28th 2016
Always a great tan experience
June 5th 2016
Always clean and professional
May 9th 2016
The employees are always nice and cheerful, but sometimes there is confusion as to pricing on sunbed upgrades, mystic bronzers, etc. It doesn't happen often, just time to time when someone from another store is working at the salon I go to. Also, it would be nice if there were robes placed in the rooms for those times one needs to get the front desks attention and has already taken their clothes off, or an assistance button to push for help in each room would be nice.
April 28th 2016
I bought the diamond membership and did not get a print out of what I was paying for. On top of that, I also overpaid for a "discounted" lotion. Meaning, that after it was originally $120 I paid $90 and then found out it was on Amazon for only $34. Not happy to see that.The staff was friendly and informative. I do feel like they were a bit sales-y, like they wanted me to get the top of the line membership, which I did.I don't think I would recommend a friend to go.
April 24th 2016
Just wish my promotion didn't expire.
April 7th 2016
Marrissa - always so friendly and smiling! Simply amazing!
April 6th 2016
Staff is helpful and friendly!
March 16th 2016
Great, friendly service!
March 3rd 2016
I am pleased with the service delivered at Palm Beach Tan. I have no complaints!
March 2nd 2016
Always a great experience! Wonderful staff!
February 11th 2016
Great! Always clean and friendly staff. I'd like to receive more emails on specials for spray tans specifically.
January 29th 2016
Love the salon. Love the staff. Wish there was a salon a little closer to me.
January 27th 2016
Very clean facility in a great location. And the staff is professional and very kind.
January 26th 2016
Super friendly staff, always clean facility.
November 7th 2015
At my main location - great service, great staff, clean.
November 5th 2015
It would be nice if there was a way to input skin tone and using metrics generated from user history to best strategize tanning methods - even be able to eliminate options if a user didn't want to use certain features like spray tanning.