May 30th 2021
Great customer service! Love the Versa Spa.
April 30th 2021
November 17th 2020
Since moving to Texas two years ago I have invested in this palm beach specifically because I love the service, the price and the people. Kelsey, Brookelyn, and Morgan (to name a few) are friendly, professional and always look out for my wellbeing! These girls stay on point about price, deals and products. They know me by name, which makes me feel valued! I will continue my membership at this location.
February 9th 2020
Great convenient location. They have recently remodeled most of the location and it looks great. Every time we have been in there have been upgrades. Glad to see the changes. Employees are great
July 18th 2019
Tamara is awesome!
July 13th 2019
July 1st 2019
Great staff, very friendly and always smiling
July 1st 2019
Everyone there is always so nice and helpful. The salon is always very clean
July 1st 2019
Tamara is always so friendly and welcoming :) she’s a joy
June 10th 2019
Very helpful employee that helped me pick out the perfect bronzer
May 9th 2019
Everyone that works at this location is awesome. Super nice. Knowledgeable. And always helpful when I have questions.
May 1st 2019
Tamara Faith is always so upbeat and helpful. Always has a smile on her face and is extremely competent. Hope she stays for a long time!
April 26th 2019
Not sure her name but one of the girls at Lakeway who was working closing shift Tuesday August 23rd is always really helpful and friendly
April 23rd 2019
Service from the girls at the front is great. Very accommodating and always friendly, yes even when it's busy and they look a little stressed.
April 16th 2019
Great staff at Lakeway, TX location! Friendly. Accommodating! Professional!
April 8th 2019
Just always friendly and helpful
March 30th 2019
Great friendly staff
March 26th 2019
The manager is awesome at this location. So helpful and warm. I never feel self-conscious walking in there. Keep up the good work!
March 22nd 2019
Kelcie is always a joy :)
March 12th 2019
Samantha is the best! So friendly, helpful. The place is clean and restful. The bathroom is spatkling.
March 7th 2019
Kelsey, the manager at the lakeway location is amazing! So knowledgeable on products and can make a sale without being pushy! She does what’s best for the consumer and I trust her opinion. Always remembers my name and teaches her other girls to do the same! She makes it feel like walking in to see your friends.
March 5th 2019
Staff is wonderful! Accommodating and helpful! Never pushy always willing to take time to explain and share there own experiences
February 24th 2019
Great customer service
February 2nd 2019
Friendly greeting when you walk in till you walk. Great customer service!
January 24th 2019
Kelsey at the Lakeway store is amazing. She’s so welcoming and helpful! Probably the best I’ve been helped at PBT!
January 22nd 2019
Nice, clean store with great beds, but the upselling is excessive and off-putting. It would be five stars if I didn't have to deal with a 5+ minute pitch about products every single time I walked in.
January 21st 2019
Staff is friendly, professional and knowledgeable. Salon is clean. Beds are great!
June 3rd 2018
I forgot nd tanning to be therapeutic
April 29th 2018
Friendly, easy great hours
April 27th 2018
The staff on my first day was very friendly. Today, the girl working was friendly, but a totally new client walked in and this girl proceeded to complain to her about her hours being cut because she did not “make sales”! I’m not sure how the new client felt, but I was a bit put off by it. Then, after tanning, I noticed what looked to be black flakes near my eye. I don’t wear makeup so I was confused. I looked at the eye goggles that I had just worn for 8 minutes and saw that there was mascara on the inside of them!!! As stated before, I DONT WEAR MAKEUP! These were pre used goggles that had not been cleaned!!!! I left very displeased today.
April 24th 2018
friendly staff and clean atmosphere
April 8th 2018
Kelsey was friendly and knowledgeable.
March 28th 2018
The girls were very helpful in helping me choose a lotion.
March 16th 2018
Unfortunately, the location at Furys Ferry Road in Martinez has slowly declined in quality, especially with the Mystic machine. It's the same one that has been on the fritz for about the last four or five years, and every time I go it seems like it's getting worse.
February 20th 2018
The girl keeps forgetting to turn the bed on in the front, so I have to get out, get dressed and go up fro t for her to turn it on. It’s happened twice.
February 15th 2018
Perfect in all ways
February 13th 2018
Great service, friendly staff!!
February 7th 2018
The salon is always clean, the staff is always the friendliest and it’s just an all around enjoyable experience every visit.
January 15th 2018
Very positive and friendly. Notify me of specials & rewards and recommend how to use them
January 10th 2018
Clean, nice and very friendly location
December 11th 2017
Great .. very clean & friendly
December 2nd 2017
The lady on reception was friendly, helpful and made it all very painless to join. She explained all of the options to me and there was no hard sell on lotions. A great experience. The rooms are very clean. The only thing I would say is that the toilet was in a terrible state.
November 20th 2017
Perfect punctual professional and polite
November 19th 2017
October 17th 2017
Always a pleasure going to my PBT. Everyone is so pleasant and helpful. Jena runs a clean ship. The are always letting me know if I have tan bucks, and if I do, they help make sure I don't let them expire. I have taken advantage of several of your upgrade promotions because the staff makes sure I know of them, understand them and breaks down the savings so I can't resist.
August 11th 2017
Reinstated my membership, was made aware of the current offers, was suggested a new lotion and shown how to use the new beds. All very nice.
August 10th 2017
Love the beds, the short time & of course the staff.
July 29th 2017
The staff is always friendly with great service.
July 21st 2017
There was a slight issue and your staff was awesome and made it up to me.
July 9th 2017
Professional! Polite! Knowledgeable AND WARM WELCOMING AND GENUINE!
June 27th 2017
Smiling, friendly, happy encounters with staff upon each visit. First impression is most important. Clean restrooms and beds. Always hit it at the right time, no waiting.
June 16th 2017
Every one is so friendly and helpful. They make a point of being interested in you and your needs.
June 14th 2017
People working there are awesome. But I feel like you charge too much. Especially when you freeze your account and unfreeze it. I'm charged more for unfreezing my account
May 23rd 2017
All is good with the tanning beds and cost to tan. However the lotions are too pricey.
May 19th 2017
It's like a relaxing day at the beach whenever I visit Palm Beach Tan!
May 17th 2017
Really good, love Jenna
May 11th 2017
The manager and staff at Furysferry Road are hands down, the most friendly, informative and delightful folks around. I think the manage, Robin, there is awesome.
May 7th 2017
Better training. I tan 2-3 x wk and mix it up with sunless some clear some bronze some dark some extra leg . I go in an tell them exactly what i want foe example--dbl dark, extra leg pass, moisture mist in Monteray. I get a single pass of??, no leg, moisturizer in clear. This has happened not once, not twice, not 3x but 4 in last 3-4 mo. I know they can not memorize all the configurations but i also know there is a sheet / grid to look at. When i have responded to emailed surveys and explained this my "complaints " have gotten back to the emplyees and now they are cold, abrupt and when i bought a bottle of lotion they told me the display bottle on the counter was the last one--but my daughter came in 30 min after me, bought the same lotion and got a sealed fresh lotion where mine was opened , possibly used/tested and kinda messy in the lid. It might have only been "sniffed" but i dont know for sure. Dont want to get anyone in trouble but i do pay$100/mo or $1,200 pet yr to your company.
April 22nd 2017
Service is great! Beds are different from location to location. Location behind publix $40 level beds are different than the $40 level beds at the location next to bilo. Think that it may need an upgrade.
April 18th 2017
Staff is extremely friendly and helpful. I'm a platinum member and the bed I love most is contoured but has what looks like cracks on the plastic/glass I lay on. Bed could use some TLC. Very happy that I found the lakeway location because that is convenient for me on my commute to and from work.
April 11th 2017
I love palm beach tan!!!!!! This is by far the best place. I have had a couple bumps in the road, when it comes to new staff. But with me being a manager in costumer service myself, I completely know and understand how it can be training new people. Eventually they catch on and are great. please keep up the great work!!!!!!!!!!!!!!!! btw Summer at the Columbia rd location in Martinez GA is absolutely the best. I love love love her. Very professional and treats everyone like they have been going there for years. Her personality is so great, that when every time she is explaining a product, I have to buy it!!!!!! lol
April 6th 2017
Love PBT! My Lakeway location is so clean and friendly, and I am looking so good now that I have a tan. ;-)Rebekah
March 30th 2017
March 30th 2017
The staff is very friendly the facility is a bit lacking for Lakeway. I've seen nicer. The beds are what I am disappointed with. I pay a pretty good amount of money for beds that the vents don't work well, other functions don't work, bulbs out, etc. what I pay for gives me access to the nicer beds and one of them I refuse to use because the ventilation is pitiful. Very disappointed with the overall facility and equipment. Lakeway is too nice of a community to have a business that looks sub par. I've been to other facilities that are much nicer. Also, I'm not fond of a monthly rate either. I was used to tanning where I moved from at Waterloo Tan and their all I had to do was put money on my account and each bed was a certain number of points. When your account was low, you could put whatever amount back on it. This allowed all customers to feel equal and have equal access to all beds. The condition of the beds for the lowest access was so crummy that you almost feel forced to have to pay extra just to use the "decent" beds.
March 21st 2017
The staff at Furysferry Road is always so sweet energetic and courteous. They must have an awesome leader who believes in customer service first!
February 25th 2017
Jenna was her normal cheerful aelf and sold me some tan lotion peoducts that were helpful to my girlfriend and I.
February 24th 2017
Desi always greets with a smile and friendly yet professional attitude.
February 15th 2017
New mystic cartridges stink:(. The containers seem to run out halfway thru last pass resulting in uneven and splotchy ran.. wears off weird too!!!!
January 31st 2017
Please upgrade spray tanning in Lakeway!! We moved here to TX in sept 2016 and I immediately joined PBT. The first couple of months I sprayed exclusively at the Lakeway location, probably singlehandely increasing your spray tanning count quite a bit:). Then I found out what your other locations have and choose to drive 20+ minutes there, now I only occasionally ran in Lakeway which is less than a mile from my home and my work! Upgrade and Lakeway will be my 3-4 time a week stop;)
January 26th 2017
All around friendly & helpful two ladies Always enjoy tanning, not just the tan but the staff.
January 15th 2017
The dryer function of the mystic tan was not functioning.
January 1st 2017
It's always outstanding!
December 29th 2016
Love the location and staff just wish there was versapro!!!!
November 13th 2016
Great experience! Female working the front desk gave me a lot of great information regarding bed and sunless tanning. She even helped me check the ingredients of all the lotions to make sure I didn't purchase one that had an ingredient I'm allergic to (red dyes). Great experience!
November 13th 2016
been coming here or quite a year.I like that they know your name when you walk in..erin an Robin are fantastic
October 31st 2016
Jenna Royers is awesome! She deserves a bonus or raise!
October 28th 2016
My experience ha been a positive one. The staff is friendly and helpful and I'm satisfied with my tan!
October 28th 2016
Amazing tanning experience!
September 6th 2016
Wish this facility had all the spray tan types other facilities have and it seems odd to have a charge for the dark spray tan (??)Service is outstanding though!
August 17th 2016
At this time, I go between two Palm Beach Tanning places. At the times that I have been there all the staff have been very helpful, professional and a pleasure to deal with.
July 26th 2016
Staff is always very pleasant and personable
July 26th 2016
I've been at many of the salons, and the one in Lakeway has the best customer service around. Jenna goes out of her way,each time I am there, to find out what she can do to make the experience a great one.
July 25th 2016
I bought a monthly EFT session on Saturday and really look forward to using it. The girl at the front desk was more than helpful and extremely friendly. I don't remember her name, but I thought she was really cool. Thank you!
June 29th 2016
Very friendly staff and fast in and out service. I spray tan and the equipment (Mystic) is always is in good working order. I am very glad they opened here in Lakeway, Texas.
June 11th 2016