January 5th 2020
The friendliest and most welcoming staff I've seen at any business in years. I wish I'd caught the name of the woman that helped me, but she was incredible. The location is extremely clean and well set up. First time tanner and I'll certainly be back.
August 26th 2019
Go Clarendon! They got the Mac daddy of beds in the area and a professional staff!
August 22nd 2019
The gals that work at the Salon are wonderful! Beds are clean, friendly, professional and almost everyone knows your name which I find amazing!
August 19th 2019
The staff is absolutely incredible. Displaying kindness, and exceptional customer service skills.
August 2nd 2019
Jennifer went above and beyond to help me , she was very knowledgeable and she made my visit amazing.Thank you and I will be back
July 26th 2019
Always great at Bradlee! Beautiful renovation!⭐️⭐️⭐️⭐️⭐️
July 23rd 2019
I don’t believe that I’m getting a good tan. I’ve bought the lotions from the salon and talk with the clerks everyone I tan. They are very helpful in coming up with a great solution. But, I’m still not happy with the results. I’m not giving up!
July 14th 2019
July 3rd 2019
Phenomenal! Love all the girls!
June 25th 2019
Your team on Wilson Boulevard in Arlington VA are consistent and friendly.
June 21st 2019
The girls did an amazing job getting everything set up and so friendly.
June 16th 2019
I’ve tried to use my $30 credit twice now and the clerks have said they need to give a note to their manager and they cannot honor it. Why can’t I use it? Annoying
June 16th 2019
staff is friendly and courteous at both the Falls Church and Herndon Locations. Thank you.
June 9th 2019
The spray tan room - especially the floor - was really dirty - there was spray tan drips in the floor and garbage can was overflowing. It was only 12 noon so it was probably not cleaned that morning
May 13th 2019
Friendly staffClean and well managed facility
May 12th 2019
Love Clarendon PBT!
May 8th 2019
Please fix the paper towel dispensers in the spray tan rooms.
May 7th 2019
The ac hasn't been working so it's been extremely hot and a lot of the tanning beds have been shutting off early due to it. Other than that, everything has been pretty standard.
April 30th 2019
Clarendon PBT is the best. All of the staff members are personable and knowledgeable-- they accommodate all customers!
April 30th 2019
Staff was super nice and helpful Top floor however had no AC and the large fans were not quite doing the job. It’s was HOT!!
April 16th 2019
Staff is incredible, have had a great experience. The person that sold me my package was amazing and is an asset to the company. She’s an educator — as a healthcare provider I had questions and she answered them intelligently. In addition, I’ve seen her training multiple employees in an educated, patient, accepting manner. I feel negligent not including her name but she’s the reason I’m a customer!
April 15th 2019
Love the stand up, lights were great. Still no music
April 8th 2019
Everybody is extremely professional and welcoming! Raises all around!
April 1st 2019
This location is always busy but they work hard to move the lines along
March 18th 2019
Everybody on the staff is always friendly and helpful.
March 5th 2019
I had such a great experience at the Clarendon VA store this past Monday 3/4! I wish I caught the woman's name that helped me but she was extremely helpful in guiding me through the upgrade and lotion deals! She was so consultative and gave great, personal advice that didn't even feel like a sales transaction.When I finally made my selections, my card was declined because i had been travelling and it was marked as suspicious activity. I had to sit on the phone with my bank for over 30 minutes and everyone was so patient with me the whole time - despite how incredibly busy it was. When I finally got everything squared away and in a bed, when I came out everyone was still so helpful in asking how my experience was and eager for me to come back.Best experience I've had at a salon to date (despite the bank troubles!!)
March 5th 2019
Always love coming here. Staff are nice and welcoming. Beds always clean.
February 18th 2019
Clean and great associates!!
January 28th 2019
The place is always clean but the music almost never works in the rooms and its a let down
January 17th 2019
I have to say that someone must have given a pep talk to the Falls Church store because they have been much better... Thank You! I have actually been going to tan over the last month quite a bit more after boycotting the store because of the lack of "customer service". Again, thank you! I want to finish by saying that I did not mean for my previous comments to be a bashing, but if nobody tells you how to improve what you are doing, you will never know your mistakes or weak areas.
January 11th 2019
Love the customer service and helpfulness! I've never had a bad experience. Even when a machine is acting odd, the staff make sure I am satisfied!
December 9th 2018
Prompt friendly service, nice Gold-level beds, and clean facilities
December 9th 2018
I go to 2 locations, Arlington, VA and Rockville, MD. One's near home and the other near work. Both are always clean and tidy, and the staff are welcoming and courteous.
December 6th 2018
The staff is very professional and friendly.
May 20th 2018
I rearranged my schedule to be at the salon at 0800 and no one showed up to open. Along with me were 8 other people, also not very happy that no one showed up to work that morning. REALLY - not acceptable.ALSO - I pay for the diamond package so that I may have misting in my bed - I have been telling staff for over two weeks that the error message on bed say "out" - they all said ok including salon mgr and regional mgr - then FINALLY I was told my one of the girls at the desk it is backorder for ALL of PBT.
April 30th 2018
The desk staff was so helpful and knowledgeable. She helped me pick the right shade of spray. The room was cleaning and organized.
April 29th 2018
Shelby is always super helpful, whether it comes to picking out products, describing after-care instructions, etc. She goes above and beyond to make PBT customers feel like family!
April 27th 2018
the tanning consultant was new, so she was not quite sure how to process my coupon. She apologized, checked with the other staff member, and made sure everything was processed correctly. Then, she was sure to let me know that the bulbs were new and adjusted my time accordingly. Lastly, she made sure I knew how to use the bed, which was clean and pleasant. Love this salon!
April 18th 2018
I've loved each experience I've had at the Clarendon, VA PBT. The girls are always very nice and attentive and I'm always greeted with a smile. The beds and rooms are always clean. I guess the only thing I'd say is a lot of the stations on the radio don't work or have static. Otherwise, my experience has been nothing but pleasant.
April 12th 2018
Courtney was phenomenal! Tuesday was my first visit to PBT. Courtney was attentive, answered all of my questions with a smile, and made me feel like a pampered and welcomed guest. I felt taken care of, like I could relax and enjoy my tan, with plenty of retail options if I choose to upgrade. Thanks PBT & Courtney!
March 27th 2018
Very quick and informative.
March 6th 2018
Never a problem. Beds are spotless. Personnel are amazing
March 4th 2018
Hunter at the Clarendon (Arlington, VA) salon deserves corporate recognition for her extraordinary professionalism and customer service. During the height of the recent storm she was alone serving additional customers from other PBT salons that lost power. She was serving customers on the phone and those in the salon remaining poised and professional with every interaction. I asked her how she was doing and her response, “overwhelmed.”......but one would never have known! Kudos to Hunter!
March 1st 2018
Thanks to the great staff!! This is definitely my happy place!
March 1st 2018
Great experience usually, staff is nice and helpful. Complaint: the waiting time. You do not have parking and it takes one minute for me to type in my PIN number and go to the tanning bed. Last time I came in the salon there were two people who were either new customers or changing their plans together and asking a million questions about packages and lotions etc I waited over 10 minutes and finally had to ask someone if I can just type in my pin and go to the room as my parking pass was about to expire. There were two staff members helping out these two friends when one could've helped them together while the other should have quickly let me and the girl behind me type in our pin and go to the room instead of both the two staff members slowly explaining one thing after another to these two friends. I pay a lot each month just to come here I don't need to keep paying 35 dollar parking tickets for a wait like that. Just seemed disrespectful as if the person behind me and I almost didn't exist until I said something about how it only takes a minute to get me in my room and I didn't want a parking ticket. I'm a loyal customer and would like to stay with this company. However if I have to wait like that again and keep paying 35 dollar parking tickets on top of what I already pay each month with the Diamond plan than I can't afford to come here anymore. I usually never complain and always have positive things to say just disappointed at the service this past week as there was no one in any of the 3 rooms the whole time I was waiting and I was told when I purchased the plan I wouldn't have to wait just punch in my pin.
February 10th 2018
I am local from Arlington Virginia zip 22201. I am using your place since 2003. Great location and very modern and clean place.
February 3rd 2018
Clarendon (Arlington), VA PBT is the best. Staff is super friendly and most importantly have great standards for customer service.
January 15th 2018
The salon is very clean and there is limited wait time. The staff is usually very helpful, but there have been a number of times I’ve gone to the salon and the ladies working at the front desk have no idea what they’re doing. They didn’t know it was free upgrade week, and then when I asked about it, they had no idea how to upgrade me to a higher-level bed. I just went in my normal bed, but found it odd the staff didn’t know it always free upgrade week or how to upgrade someone, especially because it was posted on the window and on the counter.
January 8th 2018
The staff was great. Only flaw is the prices of the lotions. Way too expensive.
December 28th 2017
Always super helpful and knowledgeable about products.
December 22nd 2017
It was great! Amazing service!
December 14th 2017
Chloe(?-Not sure I remember the name) who checked me in around Noon, was very professional and accommodating. Everyone is very nice at this location. Thank you.
December 12th 2017
I brought a friend in to become a member, but we've been quoted different prices for the same services when we've asked about them. The employees keep blaming it on re-structuring, but it should be pretty straightforward. I honestly have no idea what level I have or what services I'm paying for anymore.
December 4th 2017
Staff is always welcoming and helpful. There are lots of beds to choose from so there is minimum wait time which is nice.
November 19th 2017
Friendly staff, great specials, always clean and professional.
October 23rd 2017
Friendly staff, hot bulbs, clean place to tan.
September 25th 2017
I go to the PBT in Falls Church, VA. Every time I go it's clean and smells nice. The front desk associates are very nice and welcoming, especially Hopelyn. She always remembers my name and is ALWAYS very nice! Puts a smile on my face every time.
August 30th 2017
Overall pretty normal. I'd say only 1 in 5 times I get told about the new promos going on or about new lotions n such. But nothing too negative. My tanning experience was alright as well. The radio in the room was broken.
August 29th 2017
Had my membership on hold for the summer then went in yesterday to renew and all my hold payments counted towards renewing my membership which was awesome! Went in again today and it was wonderful as always, friendly, clean and quick!
August 24th 2017
The salon is always clean and the staff is fabulous!
August 9th 2017
Employees are friendly and helpful. Salon is clean.
July 31st 2017
The girls are very friendly and the beds are very clean for the most part. The fan for one of the level 1 beds (room 5) doesn't work. That bed can be uncomfortable to tan in because of the lack of air flow. Otherwise, great experiences overall.
July 27th 2017
I love the equipment and some of the staff at PBT, but Jonah is really rude and unpleasant. I've been nothing but kind and friendly to him, and have even bought products from him. I never come in when it's busy or hold up the line, but he continually rolls his eyes and sighs like it's a chore to click a few times and put me in a bed...
July 15th 2017
Every time I come into this location, the employees are very helpful and courteous. Many know my face and it's a comfortable feeling to come in. I think this location has done a great job of training and supporting its staff, and it shows in their work.
July 15th 2017
Staff is very friendly and helpful. Place is always clean
July 10th 2017
Great staff, good equipment, clean store
July 3rd 2017
The gals are soooooooooooooooooooooo nice! The salon is clean and I really enjoy the friendly atmosphere!Great team, great salon and you should be proud!
June 26th 2017
Great quality beds and spray tans. However, whenever I walk in there seems to be a wait (almost ALWAYS) for the Versa Pro. I would suggest maybe having more if it is so popular. Also, if someone is signing up for a membership or something that will take a while it would be nice if there was a separate place where people who are already members can check in easily and quickly instead of wait for someone to ask a million questions about membership and beds, etc. But overall, the staff is friendly and the quality is great.
June 8th 2017
Brittany is awesome!
June 3rd 2017
Great experience! Clean salon and friendly employees.
May 23rd 2017
I think the higher level beds are over priced
May 16th 2017
Always a pleasure coming here, everyone's super friendly and prompt to assist.
April 30th 2017
Great experience! Clean salon, staff is friendly.
April 20th 2017
The staff is always friendly, even when they're super busy. I always feel welcomed.
April 12th 2017
Always a good experience coming here. As a newbie to tanning and as a guy it can be intimidating if you don't know what you're doing but everyone is super helpful and friendly.
March 25th 2017
Everyone at Clarendon PBT is so friendly! Beds are always clean and readily available.
March 25th 2017
Friendly and knowledgeable employees.
March 17th 2017
Great customer service with frequent upgrades!!
February 28th 2017
The employee was very helpful in explaining what would be happening with my remaining points from Solar Planet. She also graciously showed me the equipment at various levels to help me make the best decision for my tan. Finally, she showed me how to use the bed and explore what time range would be best for my first time at the salon. She was very knowledgeable about lotions, although I had my own. I will admit that the idea of protective eyewear on the bed already is a bit uncomfortable to me, just on the off chance that one is not cleaned appropriately. This is just a personal preference, and I'll continue to bring my own. Very good first impression!
February 7th 2017
Staff is always very pleasant. And I rarely have to wait!
February 5th 2017
Everyone is always friendly and helpful. I'm in and out quick and everything is clean as well.
February 3rd 2017
Customer service is great.
February 2nd 2017
January 23rd 2017
Another tanning salon had just closed the day prior (and transferred all of their members to the PBT in Clarendon), and on top of that madness, two employees had called in sick. The girl working handled it like a champ, signing people in, getting people to beds, resetting each room, and eventually signing me up for a membership. She took the time to explain to each person what each level of membership entailed, helping them to pick the right lotion or product, and treated each customer very well despite the stressful situation she was in. Very impressed.
January 1st 2017
Pretty average, convenient locatiob
December 7th 2016
Always feel welcome here, clean, professional.
October 28th 2016
Shanna at the Annapolis harbor Center location slways says hello, smiling, personable. She was by herself and had 4 customers who each wanted something different, had questions, etc, Shanna handled it with ease, she was polite and still kept a genuine smile on her face. She communicated her apologies but wasn't regrettful(which was nice) just very matter of fact to each guest and ensured she'd take care of them, which she did
October 28th 2016
Monthly specials are great! Multiple accessible locations.
October 27th 2016
The fans do not work well in several of the tanning beds at the Arlington, VA location.
October 7th 2016
Great salon. Tanning beds are always clean and all the workers are very friendly.
July 21st 2016
in a tanning bed i heard the receptionists talking about how people have gotten flesh eating bacterial diseases from the bed and that there are cockroaches. terrifying. there was a new manager who started shortly after i heard that so now i hope the place is cleaner than before. i was wiping the beds myself with antibacterial wipes after i heard the receptionist talking about the diseases but I've stopped since the new manager started because i assume she was brought in to change the circumstances. hopefully things have turned around! I've had an account there for 2 years now and don't want to have to find a new place.
July 8th 2016
Always clean, friendly, and fast!
June 25th 2016
I like the shop and the people who work there but was surprised to learn today that there's a strict 24-hour wait between tans. Have been tanning most of my adult life and this is the first I've heard of this policy. So if I come in on a Friday after work around 5-6pm I have to wait till that same time on Saturday to tan...kind of messes up my weekend routine. Thanks for listening.
June 9th 2016
I love PBT! I secured an excellent deal on unlimited monthly sunless tanning (October 2015), and am treated respectfully every time I visit. Even during "rush hours", the associates are professional, patient, and efficient.
June 6th 2016
Always clean and everyone is friendly. Christy (the manager) is extremely helpful!
May 13th 2016
I am always happy to go tan and the people that work in my location are efficient and pleasant.
May 13th 2016
Hi,The staff is very friendly but for the cost of the unlimited spray tan memberhsip the wait is sometimes unacceptable. Thank you for your concern.
May 11th 2016
Christy is the best!
April 25th 2016
The Clarendon salon's Versaspa is located in a room that is absolutely freezing - There is a small heater in the room but there needs to be a second heater as the cold air from the vent over powers the small heater and makes getting a spray tan miserable.
April 3rd 2016
Straightforward and fast.
March 24th 2016
I had to wait because spray tans were being explained to the woman ahead of me but I listened in and got informed too!
March 17th 2016
I love the spray tanning options at PBT I just wish the versa at the Clarendon location was a bit warmer. The room is always freezing.
March 6th 2016
The Arlington salon only has two platinum level beds and one has been broken for weeks. Huge inconvenience for the price I pay for that level.
March 1st 2016
I'd love to see another Versa Spa Pro machine added to the Clarendon location.
February 20th 2016
staff there is always helpful and friendly
February 13th 2016
The staff is always very friendly and pleasant and willing to help with any issues or questions. And the salons are clean and comfortable.
February 1st 2016
Great reception when I came in to ask about your prices. Manager was very knowledgeable and guided me in products.
January 31st 2016
Always satisfied with PBT! If I've ever had an issue, which has been very little for the amount of times I frequent your salons, it is always resolved in a very professional manner.
January 27th 2016
Friendly staff! Very clean.
November 7th 2015
This location is immaculate! And the staff is always so sweet and helpful! Even stored my lotion for me. I am a very happy monthly member.
November 7th 2015
The PBT in Clarendon is top-notch, all the way, with wonderful staff and a marvelous facility. The PBT in the Bradlee shopping center isn't quite as nice, and the staff when I enter is almost always goofing around elsewhere, and is never visible when you leave.
November 5th 2015
Clean facility. I like that the rooms are big and have mirrors, hooks and chairs. Love that you provide eyewear In every room. I've tanned before at other places so I know the drill when signing up for a membership, but if I hadn't I might be confused on what is available and how my membership works. I actually am unclear if I can use my membership at other Palm beach locations which would be helpful to know because more than one location is convenient to where I live/work. When I signed up I wasn't offered to use my thumbprint and she didn't check my ID. In subsequent visits they haven't checked my ID since I'm not signed up for the thumb scan. Someone could come in and claim to be me if they know my address and birthday. I wish you would provide more time to change and put lotion on prior to the tan starting. I occasionally run out of time and the bed turns on before I'm ready - usually if I need to use the bathroom as well or if in winter, I'm layered up and have a lot of clothes to change out of. When I went to Solar Planet (and worked there for about a year) they had a 10 minute prep timer prior to the tanning bed turning on automatically, so I know it can be done.