Palm Beach Tan Alexandria Bradlee Shopping Ctr tanning salon

I’ve been a loyal member at this location for over four years and have generally had decent experiences. I typically come during the day, and I’m always respectful of the staff’s time. I’ve only ever come close to closing twice — and both times involved the same staff member, which is why I’m finally writing this. Tonight, I arrived at 8:42 p.m., 17 minutes before closing. I had a long day at work, needed to let my dog out, and this was truly the only time I could make it in before traveling early tomorrow. When I pulled up, I saw through the window that the same blonde employee was working — the one who made me uncomfortable during the only other late visit I’ve had a year ago. She usually wears her hair in a ponytail or low bun and has worked there for a while. Before I even walked in, I saw her and another staff member reacting — rolling their eyes, clearly frustrated, and making it obvious they hoped I wasn’t coming in. It took everything in me to go in, but I reminded myself I was still well within hours. At the counter, she asked for my name and quickly let me know that all the rooms had already been cleaned and that it was “almost closing.” She told me to take a seat and said they would take me shortly. A minute later, I heard her down the hallway complaining loudly about people who come in late. While they didn’t refuse me, the tone and energy were so intentionally uncomfortable i almost walked out which is i think what they would have genuinely preferred of me. I was in and out by 8:53 p.m., still seven minutes before closing, and two other people were in after me. I get that no one likes a last-minute client, but when you’re paying over $100 a month for a membership, it’s really upsetting to be treated like a burden, especially when you’re not doing anything wrong. What made this harder was the emotional context. My mother’s memorial service is coming up this weekend and i have a 6am flight tomorrow, and I know it might sound so so silly, but I’ve felt so unlike myself — physically and emotionally. This spray tan was the one small thing I decided to do to feel just a little more comfortable being around a lot of people during a very hard time. I don’t expect anyone to know that, but it’s exactly why I believe people should be treated with kindness regardless of the hour. I want to say that Brock has always been absolutely incredible — warm, respectful, and consistently professional. He stands out and is the reason I’ve stuck with this location for so long. The rest of the team has been fine, but Brock is a true asset. I really don’t enjoy leaving negative reviews, but this same staff member has made me feel uncomfortable more than once now and had me in literal tears walking out tonight and i couldnt not say something. Members who’ve been loyal for years — and show up 17 minutes before closing — deserve to be treated better than this.

Well-run and professional.