February 10th 2020
I love PBT! Earning tank bucks has helped pay for upgrades on beds and tanning lotion!
September 6th 2019
I love the palm beach at staples mill. The one in glen Allen is closer for me and that’s where I will have to go regularly once I start my new job. I wish they would change bulbs at the one in glen Allen. I do. It get as much as I do at staples mill.
August 26th 2019
Excellent customer service by Alexa!
August 26th 2019
Very clean , the girls are always so friendly . Wish the lotions were cheaper as in my lost my job recently after 10 years and I still am keeping a tanning membership with you all due to the great service , but time for lotion and it’s so expensive but other than that no complaints
August 16th 2019
August 15th 2019
Staff is on point! Love clean beds and the fact that they remember my name!
July 18th 2019
Very clean. Staff is WONDERFUL..especially Becca.staff is very helpful. Love it so far.
July 14th 2019
All the girls are extremely helpful whenever I have questions about spray tanning!
July 13th 2019
Love Palm Beach Tanning!
July 13th 2019
My experience has been great, however one of the reasons my experience was great was the manager at my location, Stephanie. She has been moved. The new manager is great but I wish they had kept Stephanie at this location. I think consistency of employees is a plus.
July 11th 2019
Friendly -Clean and convenient- I love to tan at PBT!
July 8th 2019
Friendly and helpful associates
July 1st 2019
Always feel welcomed and great service at any of the locations
June 27th 2019
Love the staff and very clean salon
June 20th 2019
All the ladies who work up at the one off Staples mill are lovely! I don't dread speaking to them when I have a question or comment! Place is cleaned well an even when I've waited for a bed they never have made me feel like they didn't 100% clean the bed before I went in. And trust me I check!
June 19th 2019
Love your tanning beds,just wish I could tan a little longer.your employee are always so nice and pleasant
June 18th 2019
The staff is great! Always greeted with a smile Stephanie is super sweet !
June 13th 2019
Love PBT and the staff at the Staples Mill Road PNT are awesome!!
June 9th 2019
Very clean salon and friendly staff.
May 9th 2019
Very professional and helpful staff
May 7th 2019
The employees are always super pleasant and the location is very clean so thank you !!
May 1st 2019
April 26th 2019
Excellent salon. The best I have ever been to. Stephanie is so warm and welcoming every day. She always makes me aware of all available special promotions. Salon is clean and well maintained.
April 18th 2019
Most of the girls are nice. The beds are a good quality. Lotion prices are quite high.
April 8th 2019
They’re so happy and excited to see you!
April 6th 2019
Stephanie was great she talked to me for over 20 min showing me and explaining what I needed took very good care of me
April 3rd 2019
I love palm beach tan and love the staples mill store. The only complaint I have is I went yesterday and told them there was a face lamp out in a bed. They said they tested it and it was fine. Went back into bed today and the lamp was still out. It would be nice if it was fixed.
April 2nd 2019
Its fair. Nothing exciting and takes too long. It should be a faster way.
April 1st 2019
great customer service
March 31st 2019
You are greeted so nicely just a soon as your enter. Very nice, friendly and a welcoming smile.
March 25th 2019
The girls at the Staples Mill location are so friendly and knowledgeable. The salon is always so clean.
March 24th 2019
It's always awesome
March 18th 2019
After not being there for a while, I was welcomed back and had racked up my tan bucks!
March 18th 2019
Everyone there is awesome and helpful. I recommend this location highly.
February 10th 2019
The girl at the reception desk was very helpful and informative. She helped me find the best deal for my money and I really appreciated it!
February 4th 2019
A everyone is Great
January 21st 2019
You feel welcomed to your salon when greeted by your employees!
January 21st 2019
Only clean & the girls are very friendly & extremely helpful.
June 13th 2018
Always enjoy going in. People friendly and it’s always clean
May 28th 2018
Everyone is wonderful, great experience every time I visit!!!
April 29th 2018
Always great. Pleasant friendly employees. Always clean
April 28th 2018
Staff is always willing to help. nice place to tan.
April 22nd 2018
Just the other day started tanning again after taking a couple your break because of my two small children. I am now just a customer but it one time was a Smart Tan certified member of a management team and another tanning salon and there we're just a couple of things that I noticed that we're surprising to me for such a corporate onde salon but I also enjoy most of my experiences at the salons in the past end so I really don't I want to be the one that complain about stuff.
April 16th 2018
Girls working are always so kind and professional.
April 13th 2018
Always helpful and clean
April 12th 2018
Everyone is so nice and helpful
April 2nd 2018
Wonderful experience. The lady that assisted provided excellent customer service.
March 28th 2018
Just joined and they girls were WONDERFUL! They explained everything thoroughly and were VERY patient. I went to the Palm Beach on Staples Mill and Lillie was excellent!
March 25th 2018
Most everything is good. Two issues:Parking lot stinks!Check in process is WAY TOO COMPLICATED!
March 11th 2018
Very friendly and helpful
March 1st 2018
Always clean and very friendly staff :-)
February 15th 2018
Overall, the PBT I go to is fine. The staff are overall nice; some way more than others, but never a problem.Only thing that continues to gross me out is that everyone working at the Staples Mill location does NOT clean the entire bed after each guest. The top glass and the edges where we pull the top down to close are OFTEN full of finger prints and smudges. VERY unsanitary. I have complained about this before.
February 12th 2018
That was the best customer service I’ve had there in several months! Since the other manager left!
February 2nd 2018
Love Palm Beach great beds and LOVE the spray tans
December 27th 2017
I arrived for my appointment on 12/26/2017 and was concerned b/c it was not clear to me how much I had in tan dollars. What had previously been reported to me was different than was on my account on 12/26. I also had some upgrades that apparently had expired and when I purchased them I was told they don't expire. MORGAN was very helpful in looking at my account and explaining things to me. It would be nice if there was some way I could sign on and see my account....see what the staff see....At times I feel like I have lost money or upgrades b/c they had expired and I had no idea. This concerns me.
November 9th 2017
Great! I don’t know if you know this or not but the level one bed on the right has a challenging door knob to lock and the one on the left has an outlet with no cover. I think they are rooms 8 and 10. I will still be back :)
November 2nd 2017
I love Palm Beach!
September 29th 2017
Great recommendations for lotion and always friendly staff
September 12th 2017
Excellent and professional customer service!!! All the staff I've met are great to work with. All the rooms I've used have been very clean.
September 12th 2017
Friendly staff .
September 4th 2017
Coming from a small country style tan salon to Palm Beach Tan is a big change. I love that I get 6 minutes to put my lotion on and get ready to tan! My tanning lotion works much faster and I could tell a difference in my first 2 visits. I love the extra 4 minute facial Tanner! PUT is a wonderful change for me!
September 1st 2017
Great value and the staff is always very friendly but how has no one learned my last name yet? I had been holding out all season to purchase a new lotion until someone remembered my name. I am almost done tanning for this year but I will be back next year around the time you discount memberships. On a side note no one ever answers the phone. I called to verify hours one day but no-one answered. Another time, I thought I left something in the room no-one answered.
July 24th 2017
Jessica was wonderful! She had some tanning suggestions which were great. I added a bronzer! She is very friendly and professional. Excellent customer service!
July 23rd 2017
Always friendly service, clean beds
July 11th 2017
The new group of employees are not nearly as helpful as the ones when I first started here. Emily and Lauren really took care of me, even remembered me by name! I wish that the new crew had a sense of customer service and appreciation.
July 10th 2017
Some sales associates are much more pleasant than others. The beds are rarely thoroughly cleaned. I have mentioned this to them a few times and have had to wipe my own bed numerous times. I think they just go for a "quick fix" once a tanner leaves. Where you put your hands to open/close is NEVER clean and tops of beds are rarely or barely clean. Floors are often dirty and both are quite unsanitary. The other day, a "manager" was on a non-business call and literally five of us came in and had to sit and wait and no beds were clean! The beds themselves are good; and tanners should be able to go for longer amounts of time.
June 12th 2017
Lauren helped me start my membership back up. She took the time to explain the different options and answered my questions. She was very professional and friendly. Also very knowledgeable.
June 8th 2017
Great place friendly people
June 4th 2017
Always friendly and helpful staff that always answers any questions that I may have.
May 28th 2017
Went in and started up my frozen membership,I had the most sweetest young girl,I even ask her name,she was very knowledgeable about helping me start tanning and even suggeted that I upgrade for most tanning experience and even told me to start in a bed that focus on the body and less on face,,she was great.I came in about 15 mins before closing and Alyssa was so okay with it and I didn't feel bad at all in coming late.
May 5th 2017
Emily and ellie are the best. They are both very knowledgeable in products and services. They always have the best attitude and are always friendly and smiling! They are the reason I tan at Palm Beach!
April 29th 2017
I got a spray tan in the mystic booth and it was fine the only problem was that when I was getting sprayed there was water that was dripping from the very top of the booth( I guess that's where the water comes out when the booth is being cleaned) otherwise it was fine.
April 29th 2017
Love the staff at Staples Mill Rd. They know the products and specials and always let me know without hounding me. They are nice and friendly and always care about the customer
April 20th 2017
I love my tan and get some many compliments on how natural it looks. Each week when i go in, the staff is always super nice and friendly!Thank you
April 14th 2017
Emily O. was on point even though I have been tanning for years she was a big help. Very professional and handled a situation in a great manner that was not taken care of by a previous employee.
March 27th 2017
Enjoy the clean and friendly atmosphere!
January 13th 2017
No waiting - pleasant greeting from attendant - bed was clean and ready
December 12th 2016
Staff is friendly and experience is quick and enjoyable.
November 14th 2016
I had some money on my account that had expired the day prior to my visit. Abigail could tell that I was upset - and offered me an upgrade I got a great tan and felt satisfied with my experience
September 6th 2016
The staff is friendly and helpful. The establishment is clean. It's very nice to be able to get off work and have some downtime and they make that few minutes enjoyable!
August 28th 2016
Had great experience. People friendly and healthy
August 9th 2016
Love palm beach tan...everyone is always sooo helpful ans smiling :)
July 26th 2016
salon on staples Mill is always extremely clean!!! love that!! love the beds!! love most of the girls that work there.. have met a few that were not friendly and made me feel like I was in the way and wanted me to hurry up and leave.I do feel like the lotion prices and the package prices are a bit high..overall, love pbt!!!
July 18th 2016
I love Palm Beach Tan. The beds are awesome, the staff is knowledgeable of all products and equipment. I always walk in to a smiling face ready to assist me.
July 11th 2016
I'm not impressed with your tanning booths it seems it takes longer to tan. I'm Hispanic and usually it only takes three times in a tanning salon in New York and I've went countless times and still have no where near what I had back in New York. I also think your prices are to high I pay 58.99 a month which back in NEw York it was 20.00 a month
June 13th 2016
The beds are always clean and the salon is in tip top shape. However, the employees could use a little work in the personality department. They are not very friendly and I have gone to different PBT locations to not have to avoid dealing with them. Other than that I love PBT!
June 13th 2016
June 13th 2016
May 20th 2016
The staff is always wonderful and extremely helpful. They always take such good care of me.
May 9th 2016
Just signed up again! Everyone is always super friendly and very knowledgable about beds and products!
May 9th 2016
Wonderful, wonderrrful help! Always.But this particular day I went in and needed a new lotion. The girl that helped me was very informative and knew everything that I inquired about. She was so sweet and helpful.Every time I've gone in everyone is always so nice & it's refreshing to walk into a place where the employees seem non-judgmental and sincere.
April 30th 2016
Staff is always nice and get beds clean and available for tanni g
April 25th 2016
The salon was very clean. The only thing is the associate didn't explain the bed.
April 20th 2016
The girl that helped me was very, very pushy. I explained what I wanted and it didnt seem like she cared, all she wanted was my sale.
April 18th 2016
This location is always severely understaffed. A couple visits ago there was a line of 7 people and only one person to clean and check people in. The staff here is borderline rude and act like you're annoying them to come up from the back and check you in. I honestly can say that everyone here seems to hate their life, except for Hunter. The only person worth anything here is Hunter, she is great. I wish she worked all the time. She is always smiling, talkative and genuinely feels like she cares when she asks how you're doing today. The other girls working here don't even say hello, instead it's, "last name, what did you want to do?". Hunter was the only one working on my visit of 7+ people in line, but she kept her cool and managed it efficiently. Also, its summer time now, turn the heat off. I shouldn't be sweating after doing a spray tan.
April 12th 2016
My daughter and I been members for over a year, and when there is Homecoming or Prom in our area and people purchase one month memberships... we are forced to wait for our level one beds. Bought upgrades to level two and have the wait for those as well. If you are a long time member and special occasions are going on that cause the salon to be packed for a week or two, long term members should be upgraded for free so they don't have the wait..... Just a suggestion to keep your long-term customers happy. On another note --- we've missed free upgrade weeks because we were not notified that we had them available. Can we receive a text or email when we are eligible for free upgrades. If it occurs while we are taking time off, we miss out because of them expiring.
April 11th 2016
Awesome customer service. Very helpful.
April 4th 2016
Overall a good experience. The 24 hour rule is sometimes a problem and definitely annoying but otherwise happy with PBT.
April 2nd 2016
PalmBeach Tans makes your tanning experience very enjoyable. No hasle free zone. Very clean stores. They have the most up to date tanning beds and very knowledgeable associates regarding their lotions and other items. I highly recommend the monthly subscription rates. I personally use the sunless tanning beds and love it.
March 31st 2016
Workers are nice personable and knowledgeable
March 31st 2016
I love the manager at the staples mill store. Since she has been back the employees seem more attentive and I no longer run into friends hanging out talking to them. I am so happy you brought her back! She has so much knowledge with the lotions and is always happy when you chat while checking in.
March 25th 2016
Girls were great and very informational.
March 24th 2016
I love the fact this salon is clean every time and greeted coming in and leaving.
March 24th 2016
All of the salons are great. They girls are always nice and friendly and very helpful. They know the products very well. The salons are always clean.
March 23rd 2016
No problems as usual
March 21st 2016
The staff could be a bit friendlier
March 3rd 2016
Love the staff. Hate the prices.
February 26th 2016
Seems to be longer than usual waiting times but maybe it's just "that" time of the year...My main reason for taking this survey is because at my PBT on Staple Mills in Henrico Virginia the young women often work alone, after dark, in a partially developed strip mall...I would feel horrible if something happened to them, because as a customer, they are open for my convenience...I would rather they were safe and had a co-worker there also
January 28th 2016
Wish the staff was a bit friendlier !Also the radios in the basic beds are pathetic
January 26th 2016
Erin is awesome at the staples mill rd location! She is always happy and does a great job at getting me back in a room (:
October 5th 2015
Enjoy the salon and beds that are offered. And staff is friendly always.
October 2nd 2015
The ladies are extremely friendly and helpful. Always greeting me with a smile.They are very knowledgeable of the products and never "pushy" with making a sale like some places.